This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2016 Ford Explorer Sport. Roof rail recall may be the cause for extreme water damage that burned out the sunroof motor, drenched the interior carpet, interior roof material, navigation and charging docks do not work. Ford not acknowledging and states after diagnostic check I have to pay 2600 to replace motor and once sunroof opens they can determine where the water leak is coming from. Also after complaining of carbon monoxide smell in cabin and multiple doctors visit with dizziness, trouble breathing I found that this is not just an issue I-??m having. This car has had many more issues and Ford just repeats that warranty doesn-??t cover it warranty expired. These are huge issues with the manufacturing. Car only has 35k miles and issues started in 2020.
i have had NOTHING but issues with this vehicle and have made more calls to complain to ford with no help. as an example i complained for 2 years about this rattle and clunk in my transmission..finally i got the ford dealership in clarion, pa to believe me..here it was the torque converter..after 2 years of complaining and after i got it back...a week later..i get a recall notice from ford! but, the purpose of this is my tailgate...has a mind of it's own...it will open on it's own and close...i don't know how many times this has happened...thank God it hasn't happened while i am driving...i have had it to the garage...nothing can be found...yet i researched this issue and found others having similar experience!!!! i have called ford and of course...they refuse to acknowledge my concerns...i have been clunked on the head more than once loading groceries...hopefully you will be an agency that actually does something as opposed to those that talk tough...but do nothing! thank you.
The contact owns a 2016 Ford Explorer. The contact stated that while driving there was a strong odor coming into the cabin of the vehicle causing the contact and her husband to become lightheaded. When the contact returned to her residence she checked under the hood and smelled an abnormally strong odor coming from underneath the engine. The contact stated the odor smelled like sulfur and rotten eggs. The contact took the vehicle to the local dealer balise Ford (1979 boston rd, wilbraham, MA 01095) to have the vehicle diagnosed however, the dealer was unable to find the cause of the odor. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 63,000.
Exhaust fumes in the cabin. Stated slowly and progressive got worse. Heavy fumes and not safely drivable, Ford repair said it was the ptu unit leaking allowing exhaust fumes in the cabin through the air flow system. Ford said the ptu would have to be replaced- $2,400. The vehicle only has 58,740 miles. Definitely a safety and health hazard. This happens when vehicle is running and after running and parked in garage fills garage with noxious odor of exhaust smell.
You can smell exhaust in the cabin. It seems to be worse the higher the heater is turned up. It is irritating to the eyes. Ford denies this being a problem based on our VIN.
- Eagan, MN, USA
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Took a quick look up top and my sunroof was closed correctly. I opened the sunroof and poured some water into the channel and water seems to drain down the holes correctly. I also closed the roof all the way and sprayed it with a garden hose, and didnt see any leaking. I cant see where and why water would be leaking out of the overhead console. Did a quick search on youtube and found someone else had this problem, but couldnt find a solution
I took my 2016 Ford Explorer XLT on Dec 29th 2020 to get a oil change etc. They had the vehicle all day even though I took it in at 7am. I pick it up a 4:45 pm then drive it home because I work from home I did not drive it again until Saturday Jan 9th 2021, while driving it that morning I realized that the steering wheel was hard to steer and the truck would make noises when I turn the steering in either direction. I took it in to the dealership that morning and asked the service consultant to take a look at it. He told me while my father was on the phone that he believes it the rack and pinion and he can't take it because they are busy and it's okay for me to drive it. I also told him at that time I am supposed to drive out of town and I won't be back for awhile so if there is a problem I rather leave it so it can be fixed. I have damaged on my C5 vertebrae so I can feel the hardness in the steering. He assured or dismissed me but he said it's fine. A few hours later the steering wheel seized up and the dashboard started making noise and the warning lights and messages started to displaying. It almost killed both my mother and I on the highway. If you know nyc highway you know there is no shoulders. When I pulled of the road the steering wheel locked up and I could not move it. I had to pay for the truck to be towed and a uber for myself back to the dealership and then paid for me to get home. Now they are telling me that I have to pay $2719.81 for the rack and pinion repair and the also pay for the strut bearing to be repaired which they haven't given me the price for it because "it was too much to give me both price at once." Oh by the way, this is the same service consultant that told me it was fine for me to drive and almost killed 2 generation of my family at the same time. I am pissed!! now I see other customers complaining about the same issue on there SUV!!
Car went in for recall NHTSA #20V675 and dealer inspected vehicle and informed us, it has failed inspection and will require replacement. They have parts quoted at 4-6 weeks out and we asked about a rental vehicle and were informed that it would not be covered. We asked if the vehicle was safe to drive and they will not state it is safe to drive, so therefore we cannot drive it. Contacted Ford customer service and were informed our rental request was denied and they will not say the car is safe to drive. We cannot be without a car for 6 weeks and cannot afford a rental for that amount of time. Ford should cover rental when parts are not available.
When I go to turn, it continues to pop. The tie rods have been replaced along with rack and pinion but you could be stopped and applying brake and turn wheel and it pops.
While driving 52mph, cruise control set, clear weather, rural road, traveling straight - no incline or downhill...the vehicle suddenly downshifted to 2nd or 1st gear - thus decelerating rapidly. After a moment, it went back to being able to accelerate and maintain normally. 2016 Explorer Sport with 44K miles...I've had it for about a month.
While I was driving I started to get a strong smell of rotten eggs/sulfur that filled the cabin. It got so strong that I had to roll down the windows to air it out and it started to give me a headache. It happened again while driving back to my home that same day. The smell got so strong it started to make me dizzy, nauseous and gave me a headache.
The first time my steering got stiff on 09/13/2019 while trying to make a left turn on a city street. In the process of making the left turn my steering wheel got stiff, and the steering fault hill start and trac light went on. I was unable to control the steering wheel which cause me to get up onto the side walk and almost hitting a tree. I had to slam on my breaks in order to avoid the accident. My kids body jerk back and forth really hard. I turn my car off and back on, and the steering wheel was was no longer stiff and working. I was able to drive home. The second time steering wheel got stiff was on 10/05/2019. While on the curve of a ramp to get off the freeway the steering wheel got stiff again and the steering fault, hill start and trac lights went on as well. Once again I had to slam on the breaks in or. I der to avoid hitting the rails, as I was not able to control the steering wheel. I try turning my car off and back on again to see if my steering wheel would work again, but it still did not work. I had to call my husband to come pick me up. I took the car to the dealer and I was told that they H.ad to replace the whole power steering equipment which cost me a total of $2350.39
Two separate failure within a four day time span. Company sold me the vehixal said it was a tie rod and fixed the right passenger rear wheel. The vehical was real eased to me today with the understanding that the rear suspension was fully repaired. I had a high speed accident after the left rear tir rod broke at a speed of 80 mph. Due to the suspension breakage, the car went off the interstate at high speed. The rear end suspension had complete failure and the auto dealership released the vehicle to me with the full with assurance the issue was fixed. This was a very serious incident with a potential deadly outcome.
Power locks get stuck on either lock or unlocked not allowing me to either lock or unlock the car door on driver and back passenger door. Plastic stripping panels on front driver and passenger doors are coming off and the panels connected to the windshield on both sides. Power seats do not hold the memory of where it was left. The seat goes all the way up to the steering wheel when memory buttons are pressed or if the keyless code on the door is used to unlocked the car. Keyless entry will unlock without to code being typed in correctly. Using the first three numbers can unlock the door. All of these things happen will the car is stationary.
I have a 2016 Ford Explorer with 94,000 miles. We noticed that the ac was blowing hot air so we took the car in for a repair on 9/8/2020. The dealership called us back to inform us that the water pump had failed which caused antifreeze to leak into and on the ac compressor causing it to fail. We were quoted a price of $2600 for the repair the water pump. I was also told that many police cruisers with the same motor are having the same issue. Ford recommends that the water pump be replaced at 150000 miles' the miles on the SUV are highway miles.
The entire air conditioning system has corrosion and rusted completely out. This vehicle is only 4 years old. It should not be rusted beyond repair. This entire system is very costly. There is a leak at the rear evaporator housing connection.
Getting very heavy fumes of exhaust inside the cab. Smells like exhaust or the catalytic converters. While in motion and then when getting back in the vehicle any time later. Does not matter where it was driven.
A D V E R T I S E M E N T S
- Tampa , FL, USA