This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Check engine light came on low engine oil pressure light come on made loud knocking noise regular maintenance 147k miles vehicle is at mechanic shop estimate total $1500-$2500 to fix do not have money for repairs
Both of my roof side rails have come off while driving down the road. This could have seriously harmed another driver behind me. There were no warnings of this. Nobody can inspect them because they are in pieces now as they were ran over.
Rear a/c lines and evaporator damaged due to corrosion from elements. Was told it would cost $2000+ and not covered under warrenty or extended warranty. This is odd because Ford knows its a problem and has issued other recalls for the same reason in the same location (rear) just to different parts.
My 2016 Ford Explorer, with 68,000 miles has a leak in the rear A/c lines and lost all the coolant. This appears to be a common problem with the Ford explorer. Is the leaking into the environment an issue? Ford does not have a recall on this issue. To fix it, the Ford dealer told me it would be $2,500. I opted for a block off kit to block off the rear a/c that cost $166 plus labor of $637 for a total cost of $803. Interesting that they make a block off kit which tells you that this is a common problem.
Out of no where there is a chemical/propane smell. Took it to a ford dealer. They said my water pump is causing it. Got that fixed and the smell is still there. The small is so bad I get a head ache and nausea every time I drive it. Took it to another mechanic and he acknowledges the smell but can not figure it out. There are no warning lights on. I am scared to drive my own car.
- Pinellas Park , FL, USA
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In the 2016 Ford Explorer, both the driver and passenger side window trim has blown off while driving. The plastic clips break and cause the trim to fly off. It happened to me, and two other owners with the 2016 Ford Explorer that we bought at the same time. I have also seen it on many other Ford Explorers on the road.
There is a VERY STRONG sulfur odor emiting into the cabin without an engine warning light. Tested for error codes and inspected by Ken Towery in Louisville and the seriviceperson couldn't detect the source of the odor. The defect appeared at 98458. The smell causes me to gag and feel light headed. Please advise.
saludos. deseo reportar mi caso. tengo una guagua Ford Explorer 2016. tendiendo aprox. 4 años con ella. el Rack and Pinon de daña haciendo ruido fuerte. entiendo que es una falla de fabrica y deben incuirlo como re-call. gaste casi $3,000 para la reparacion. me encanta mi unidad y cumple con mis necesidades. pero este vehiculo de este año 2016 salieron debiles del tren delantero.
My wife has been reporting experiencing nausea, dizziness, sleepiness and headaches during and after her drive home from work throughout October/November 2021and into December 2021. Our vehicle was involved in a high speed collision on December 24, 2021 while traveling EB on I-90 at approximately MP 101. I was driving at the time. It was at about 3:29pm. I couldn't quite recall what had happened and I was disoriented and confused for some time after the collision though I hadn't hit my head. Everyone else in the car had fallen asleep despite being well rested and it being the middle of the afternoon. My symptoms and condition were the same as oxygen deprivation. I believe exhaust has been getting into the cabin of our vehicle and causing my wife's symptoms and caused the accident. The vehicle is totalled.
3 weeks ago my vehicle has had an exhaust smell in the cabin, the car has been in the shop since. I started googling to see what the issue could potentially be and found your lawsuit. My vehicle is currently at Blake Utter Ford in Dennison TX getting diagnostics ran. My concern is my son and I have experienced nausea, dizziness, vomiting(my son), fatigue, and bloody noses after we exit the vehicle. Ford has known about this issue under Field service actions 17N03 and 19N05. If Ford has known of the issue why will they not make the issue an active recall" This is a health and safety concern, and could potentially be fatal. I have called Ford and filed an official complaint, there is nothing they will do since there are no active recalls on my vehicle, so we have to foot the bill?? They asked if I had a warranty, which I do, but if I didn't? This is would be a large expense. When I called [XXX] in McKinney, TX they didn't seem to care or know anything about the exhaust leak, they had a 10 day wait for diagnostics, with no rental vehicles. I called Blake Utter Ford where we purchased the vehicle, they have a 2-day wait for diagnostics, and same no rental vehicles. I have 3 children and two jobs I cannot be without a car. Who knows how long the repairs will take? I have never received any correspondence regarding the Class action suit, how can I be included" INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
rear suspension issue, causes both rear tires to wear abnormally on outside edge. causes unstable handling. had the vehicle realighned twice, 4000 miles between alighnments. the vehicle has now worn out two sets of new back tires and continues to exhibit unstable handling.
There has not yet been an incident, however, the Ford dealer is not returning any calls or service schedule requests to have the RECALL repairs done, and I am concerned the problems may become worse to the point that there is an incident. Can NHTSA force Ford to get their dealers to prioritize recall repairs?
Hello, this is a issue with the heating and air conditioning. when i turn on the heat i have it set to anything about 75 degrees, the suv is blowing out cold air. and sometimes the AC turns on blowing air but the light for the AC is not turned on.
Using the FORD PASS ap, I have two recalls for my 2016 Ford Explorer Sport. Recall 21S22 for the roof rack trim detachment and 21N01 for high speed cooling fan motor relay. I use Miracle Ford in Gallatin, TN. They have made incident reports on two separate occasions for my car. First, they lost the report in July and then the manager, Robert, brought me back in for a second report. I keep getting text messages that my service is complete, but it hasn't been completed. They haven't called me to bring my car back in for repair and I get the run around every time I call. I've attempted to reach supervisor and Robert, the manager, with no success. I'm starting to get worried!
The contact owns a 2016 Ford Explorer. The contact stated while driving at an unknown speed, she started to smell exhaust fumes and the vehicle started to hesitate and became difficult to shift into other gears. The contact stated that there was no warning light illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the power transfer unit to be replaced. The vehicle was not repaired. The contact took the vehicle to an independent mechanic and had the power transfer unit replaced. The contact also stated while driving at various speeds on 10/4/52021, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The contact was able to drive to her destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the power steering to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 67,800.
Component - passenger side rook rack rail cover. Safety of others - part flew off as I was driving vehicle between 55-60 mph. Not sure if it hit any other vehicles. Have not taken vehicle to dealer or other service center. Vehicle has not been inspected by any third party. The only symptom prior to the problem, was loud noises heard while driving. Waited until I could find an exit ramp to inspect the vehicle, but did not find anything. It was only after I arrived at my destination that I noticed the cover had fallen off. No warning lamps, messages, or indicators of any other kind were displayed to me.
Was driving on I-40 at approximately 75mph and vehicle lost all acceleration, wrench icon came on in dash. Pressed. Gas pedal to the floor, no acceleration. Had to pull over on side of road. Pulled over vehicle stared shaken. Cut off vehicle for about 1min. Tried to retest vehicle, vehicle did not want to restart/crank. Tried again vehicle stared up. Vehicle power is not the same. Thank God I was on the right side of the highway instead of the middle so I could get off the road. This could have been worse.
Extreme sulphur/rotten egg smell coming into the cabin. It also reeks of exhaust fumes that are making me nauseous and light headed. This comes out of the A/C and you can smell it when you exit the vehicle too.
A D V E R T I S E M E N T S
- Anderson, AL, USA