This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Although I have not yet recd. Any letters from Ford on repairing my Explorer, my son often complaints of uneasiness and nausea when sitting in the back seat of my car. I don't particularly notice any smell but I am now concerned that this is related to the other news around fumes and co entering the cabin. This happens specially when the car is running and A/C is on with A/C windows closed. I noticed this only during our summer break this time when my son spent a lot of time in the car as opposed to school nights.
When I fill up the tank the miles varies every time. Also, there is a smell in the car when I drive. I have to open the windows to get rid of the smell.
When accelerating or going up incline car starts to smell like carbon monoxide (like the heater is on). Circulation is within car. In order to get out must put on outside circulation and roll down windows.
The contact owns a 2016 Ford Explorer. The contact stated that the vehicle emitted an abnormal exhaust odor through the A/C vents. The vehicle was taken to apple Ford Lincoln located at 8800 stanford blvd, columbia. Md where it was diagnosed that there was an exhaust fume leak in the vehicle and a tsb needed to be performed in order to correct the failure. The manufacturer was notified of the failure. The failure mileage was approximately 21,000.
- Laurel, MD, USA
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Carbon monoxide leak coming through back vents. I have literally felt fuzziness, nauseous, intermittent severe headaches, difficulty changing lanes from confusion, and loopy while driving. Called my freeway Ford, and they verified that my car did in fact have exhaust coming through back vent. They fixed under tsb - technical service bulletin, not an official recall. I assumed that I had something severely wrong with my health until the news stories came out about the police officers passing out, and having some of the same symptoms. Bingo, it was my car! Ford should be ashamed of themselves for not putting out an official recall. There motto is to go further, but they are simply sitting back while they compromise the safety of drivers. I have written to the president and group vp & CEO of general counsel at Ford Motor Company. My letter was sent certified mail on 7/26/17; received 7/31/17; still no response. I am attaching letter.
The contact owns a 2016 Ford Explorer. On several occasions, while the accelerator pedal was depressed, the contact smelled a strong odor of fuel throughout the vehicle. There were no warning indicators illuminated. The contact called don gasgarth's charlotte county Ford at (888) 313-9652 where the dealer stated that the failure could not be repaired and that it could only be minimized. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 7,000.
I purchased this vehicle in February 2017 used with 12,000 miles. About 1 month later I noticed an exhaust fume smell inside the vehicle. I took this vehicle on a 3.5 hour trip in March with 3 friends and they all noticed it as well. At first we thought it was cars ahead of us with bad exhaust systems, but on they way home realized as there were no other cars around, it was coming from my own vehicle. This problem has progressively gotten worse from 17,000 miles to my current 22,000 miles. It seems to happen under harder throttle conditions such as passing another vehicle or merging into traffic. A few seconds after this harder throttle application, there is a very strong odor of "sulfur" smelling exhaust which fills the vehicle. I have not taken the vehicle to the dealership yet as it is not only an inconvenience, but from what I have read, Ford does not have resolution for this problem. This problem is now almost continuous and happens usually several times during my 45 minute commute to work. The smell is horrible and has of late started to make me feel nauseous and light headed.
I drive my 2016 Ford Explorer more than 80 miles a day, mostly in interstate traffic. I have noticed a strong odor that resembles mercaptain or burning fuel. I have dismissed this as traffic related and switched the A/C to recirculate but often have to vent by rolling down windows. This is most common when driving with the A/C on during hot weather conditions.
Every time I step on the gas to accelerate quickly, the inside of my car starts to smell like smoke or something is burning. I have to lower my windows for about a minute to clear the air out. It has been going on for months.
The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 55 mph, a strong fuel odor became present inside the cabin. The contact pulled over to the side of the road and had to open all the windows. The contact exited the vehicle, checked inside the engine compartment and outside the vehicle but there were no noticeable leaks. The contact waited for approximately ten minutes and got inside the vehicle and started driving but the odor became stronger also noticed that the odor was emerging from the air vents. The contact turned off the air conditioning and drove to the dealer bradley Ford of lake havasu, Arizona. The dealer kept the vehicle for evaluation and they had not determine the cause of the failure. The manufacturer was notified of the failure and a case number: Cas-12708860 was opened. The vehicle was not repaired. The approximate failure mileage was 28,500.
My stock (unaltered) 2016 Ford Explorer Sport with ecoboost engine emits a rotten egg, sulfur-like odor into the passenger cabin upon full throttle acceleration. This condition does not occur during normal (less than full throttle acceleration) driving. This condition occurs only during full throttle acceleration and is replicable. This condition has occurred since original purchase in 04/2016 and continues today.
I am an owner of a 2016 Ford Explorer that was purchased brand new at a dealership here in AZ last year in January. Immediately after purchase, I started noticing fuel leakage from the vehicle and vehicle using a lot of gas everyday. I took my truck back to the dealership and was told everything is ok. As time went on, I noticed that every time I accelerated on the gas, the truck slowed down. Took truck to dealership and was told once again nothing is wrong. A couple of months ago, the battery died. I have the truck toowed to the dealership and they replaced the battery. Two weeks later, the battery dies again. I had it towed to the dealership again. They replaced the battery again and noticed a recall on the truck. A week later I'm driving my kids to school when the dashboard goes black and then lights up again. All of a sudden it happens again, the dashboard goes black and the speed starts decelerating. I hurry up and get to the safety side of the highway. I cut the truck completely off, waited a few minutes and it started right back up. I took the truck to the dealership. Once again, I'm told that nothing is wrong with the vehicle. Yesterday the truck dashboard starts going on and off. Then the truck completely dies. I called roadside assistance and had the truck towed to the dealership. I waited for over 5 hours at the dealership before they told me what "might" be the problem. I was told there might be an electrical shortage between the monitor, radio, odometer, and climate controls that is causing the vehicle to shut down. The dealership doesn't have parts to fix it but can order them and it might take a few weeks to get them. As of now I have no air conditioner and my radio isn't working. I have spoken with several customer service managers about the vehicle and was told there isn't anything that can be done except wait for Ford to fix it.
While in motion and accelerating above 2500 RPM, exhaust fumes fill the cabin. We took it into a dealership where they tried to fix the issue using a technical bulletin Ford issued. The problem persists.
I have been taking this vehicle into the dealership many times since July 2016 for an exhaust smell in the cabin when accelerating and at high speeds and constantly feel dizzy and nauseous when driving the vehicle. I have tried multiple dealerships to fix and they have tried all the tsb's that apply to the 2011-15's, but seem to not work on the 2016. They have resealed the vehicle at least 3 times, replaced the exhaust system, and other parts, and who knows what else they've tried, but still with no resolution. I'm taking it back to the dealership yet again tomorrow, but refuse to take this vehicle back home until the smell is completely gone, which seems to be an impossible feat at this point. I have a case open with Ford, but have not not made any progress with them either (over 6 weeks). Please do what you can to get them to make a recall asap before I become one of those soccer moms that passes out behind the wheel with her kids and dogs in the car and they make a lifetime movie about how my husband can no longer live without us :)
The contact owns a 2016 Ford Explorer. The contact stated that there had been extremely strong exhaust fumes emitting on the inside and outside of the vehicle that had progressed. The dealer had replaced the muffler, pressurized the cabin, inspected the seals around the rear of the exhaust but had been unable to determine if the repairs may provide a permanent solution. The manufacturer was notified of the failure and the contact was waiting to determine their solution to repair the vehicle. The failure mileage was not available.
Exhaust fumes in cabin- I am experiencing a strong sulfuric smell in the cabin after hard acceleration. This occurs when the car is running and has occurred on both the highway and on city streets.
The contact owns a 2016 Ford Explorer. When the accelerator pedal was depressed, the contact noticed a rotten egg odor without warning. The manufacturer advised not to touch the failure due to a lack of remedy. The manufacturer was made aware of the failure and referred the contact to NHTSA. The failure was neither diagnosed nor remedied. The failure mileage was approximately 500.
Noticed a month after purchase of new car, cabin filled up with gas smell entering freeway. Spoke to car salesman.(had just filled car with gas & w/capless system I connected the dots, thought that's why it happened & spoke to salesman. Then next time I had to rev the engine to accelerate/pass, it happened with 1/4 tank gas. Sent a ps to salesman 11/29/16 thru email. He said it takes the car 3K-5K mi. To break in. I just tried not to get on freeway, only drove it around town. We used my hubby's truck for freeway. This weekend, went to nephew's bb game on 2 lane 42 mile rd. Had to pass slow car in front of me--car had such a gas smell, I got a sore throat from it and had to roll down windows to breathe. I was shocked it happened again. Looked up on internet what I could find and was horrified at the pgs. And pgs. Of comments regarding this issue and class action lawsuit as well for 2011-2015's. I have a new 2016 with 4200 mi. My heart aches for all these hundreds of families with sm. Kids while co and carcinogenic gases are coming thru the vents and no one is doing anything about it. I saved for a long time to buy this vehicle. My ex and I have bought 10 Ford's. I'm devastated that this expensive car (for me) is slowly killing me. Look at the classaction.org, tons of comments. Look at carproblemszoo.com, tons of comments. They had so many they needed a part 1 and part 2. if you go to 2016 Ford owner comments, they are there too. I downloaded approx. 50 pages of owners' comments with the same prob. The vast majority had no resolution. I'm so sad. Somebody needs to take care of these problems. I don't understand why there hasn't been a recall. Someone is dropping the ball. I guy started to pass out while he was driving but managed to pull over. Service mgr. Called-- scheduling my car tomorrow-6 pgs. Of tsb to go thru. We'll see.
A D V E R T I S E M E N T S
- Iselin, NJ, USA