I have a 2015 Ford Explorer that I bought new. I have had it in the shop three times now, for exhaust fumes in the cabin. I just recently picked it up Thursday. They replaced the exhaust mufflers with turn down exhaust. We ask the service manager if he drove it. To see if that fixed the problem. He said no, but he had all the confidence that this will work. Well guess what, it didn't! Now I have another call into the service department. I have a vacation trip planned with my grandkids coming up. This is so annoying to pay so much for a car that stays in the shop more than on the road. I love my Explorer, but I can't keep dealing with this problem. Plus not having a car to drive, but still making the payments. This is a Ford problem that should be fixed, plus give the customer another car to drive. While you try to figure out the mistake.

So on its first road trip. On every uphill, the Ford Explorer cabin was filling up with carbon monoxide. So bad, that I was rolling down the windows. After 4 times to service. Ford insisted the problem was fixed.

I purchased a co meter after the 3rd service visit with a day apart each visit. I tested the meter and recorded levels rise during uphill. Air outside was zero, cabin was 4 parts per million on a 5 minute uphill. I showed the service and general managers at Galpin Ford. Still no help. They tested with my meter and showed 2 parts. I can get that thing above 12 parts on the baker grade when I get a chance and post it on YouTube in the next few weeks.

I have purchased 5 Fords from the same dealership. Ford and Galpin are treating a loyal customer like dirt. After the first service they said to drive it 5000 more miles and smell will go away. It's a rotten egg smell that leaks through cat into AC vents. This is a huge issue and Ford is hiding. Big corporation killing its customers with co gas and they are hiding.what a bunch of chickens. Just running from the problem.

Early this month I bought a brand new 2016 Ford Explorer to my wife. The first day we went to try our new suv and above 65 miles/hr we start to smell a bad odor into the cabin. I immediately took it back to the Ford Official dealer and they start to try to solve the problem. Different to others experiences, the Ford Team in my city tried to help me, the manager of this dealer went to try the suv with me and certified the problem. After several days they found a numerous open spaces in the back door of the suv, apparently Ford is not taking care about back door isolation, light and water is leaking into the cabin after some tests made by the mechanics at ford dealer. They tried to isolate the open areas with some materials but the smell keep into the cabin under the same driving conditions. After many investigations I figured out that all this suvs have a problem of air and fume turbulence generation in the back side of them, this a design problem but other car manufacturers have different actions to avoid this problem in their cars. Last week I went to the dealer to return my Limited Ford Explorer 2016 with less than 400 miles... I'm waiting for Ford to return my money or really solve the problem but I don't have much hopeness because after read different stories, this problem comes from 2012 models and Ford hasn't made anything... If Ford Motors does not matter to poison my family with carbon monoxide I will have this issue until the last consequences...

I love my Explorer. Great looking, ride is comfortable and very quiet. Lots of nice options with just an XLT. Only problem I am having is that when I accelerate above 3000 rpm a very strong obnoxious odor enters the cabin. It smell like a burnt carbon smell coming from the exhaust. I was going to wait till I hit 3000 miles on the vehicle to have it looked it. Reason is I was hoping its just because its new. Then got thinking, my 2013 Explorer started doing that before I traded it in but was not nearly as bad as my 2016. I am going to have it looked at.