This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, exhaust fumes was detected inside the cabin of the vehicle. No warning lights were illuminated. The contact installed a carbon monoxide detector in the rear of the vehicle and was alerted by the carbon monoxide detector of carbon monoxide inside the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but offered no assistance. The failure mileage was approximately 100,000.
The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 65-70 mph, there was an abnormal exhaust odor entering the vehicle. When the accelerator pedal was released, the odor dissipated. There were no warning indicator lights illuminated. The driver and passenger sustained a headache due to the odor but medical attention was not provided. The vehicle was taken to an independent mechanic who stated that the seal was broken. Additionally, the mechanic informed her to use premium or Chevron fuel. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who opened a case, and referred her to the NHTSA hotline. The failure mileage was approximately 112,000.
The contact owns a 2016 Ford Explorer. The contact stated that exhaust fumes were entering the cabin of the vehicle while driving. The dealer was made aware of the failure; however, the vehicle was not repaired. The contact was concerned for his safety and discontinued driving on the roadways. The manufacturer was notified of the failure. The failure mileage was approximately 85,000.
The contact owns a 2016 Ford Explorer. The contact stated while driving at various speeds, there was an abnormal odor inside the vehicle. There was no warning light illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 89,000. The Vin was not available.
The contact owns a 2016 Ford Explorer. While operating the vehicle, the contact noticed an abnormal odor coming from the exhaust system. The vehicle was taken to an independent mechanic for diagnostic testing, but the failure could not be duplicated. The vehicle was not repaired and the failure recurred. The contact referenced NHTSA action number: EA17002 (structure, engine and engine cooling). The manufacturer and dealer were not made aware of the failure. The failure mileage was approximately 19,500. The VIN was unknown.
- Haddon Hights, NJ, USA
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The contact owns a 2016 Ford Explorer. When the vehicle was placed into reverse, it jerked. The vehicle was taken to woody anderson Ford (2500 jordan ln nw, huntsville, al 35810, (877) 315-0514) to be diagnosed and repaired per an unknown recall regarding carbon monoxide. Prior to taking the vehicle to the dealer, the contact became very sleepy while driving. The vehicle was not repaired. The manufacturer was not made aware of the failure. The VIN was not available. The failure mileage was 77,000.
The contact owns a 2016 Ford Explorer. When the contact first purchased the vehicle, he noticed an abnormal odor inside the vehicle. The contact performed a carbon monoxide test inside the vehicle and it read 141 ppm. The vehicle was taken to autonation Ford East (28825 euclid ave, wickliffe, oh 44092, (440) 296-3020) where the software was updated, but the failure recurred. The vehicle was taken back to the same dealer where it was diagnosed that an unknown part needed to be replaced. The vehicle was currently at the dealer for repairs. The manufacturer was notified of the failures. The failure mileage was approximately 36,600.
The contact owns a 2016 Ford Explorer. The contact noticed an exhaust odor inside the vehicle when driving. The contact indicated that the failure was more prevalent when depressing the accelerator pedal to gain speed. The vehicle was taken to the local dealer (tom boland Ford, 9699 hwy 168, hannible, mo) and the liftgate drain seal was repaired, but the failure continued. The manufacturer was notified of the failure and did not assist. The failure mileage was 500.
The contact owns a 2016 Ford Explorer. While driving, an exhaust odor was present inside the vehicle, which caused the driver to become ill and dizzy. Medical attention was not received. The contact indicated that the failure mainly occurred when depressing the accelerator pedal to accelerate. The manufacturer was notified and suggested taking the vehicle to the dealer. The vehicle was taken to gentilini Ford (555 jon S. penn blvd, woodbine, NJ) and the heater and air conditioning unit was reprogrammed, but the failures continued. The failure mileage was 25,800.
The contact owns a 2016 Ford Explorer. While driving 65 mph, a strong odor of exhaust fumes entered the cabin of the vehicle. The vehicle was taken to several dealers including earnhardt Ford (7300 West orchid lane, chandler, Arizona 85226 (480) 893-0000), but the source of the failure could not be determined. The manufacturer was made aware of the failure and referred the contact to san tan Ford (1429 East motorplex loop, gilbert, Arizona 85297) where the dealer attempted to repair the vehicle, but could not find the source of the failure. The failure mileage was approximately 7,500.
The contact owns a 2016 Ford Explorer. The contact stated that the exhaust unit caused fumes to enter the cabin of the vehicle. While driving 65 mph, the carbon monoxide unit installed in the vehicle alerted the contact of the fumes. There were no warning indicators illuminated. The vehicle was taken to the dealer (stivers Ford Lincoln, 1450 E. hickman rd, waukee, ia 50263), but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 80,000.
The contact owns a 2016 Ford Explorer. The contact smelled an exhaust odor throughout the vehicle. The vehicle was taken to tomball Ford (22702 tomball pkwy, tomball, tx 77375 (877) 359-7182) where it was diagnosed that the front driver's and passenger side inner panel above the door panel had a gap and needed to be aligned. The vehicle was repaired, but the failure recurred. The vehicle was taken back to tomball Ford, but the failure could not be replicated. On another occasion, while driving, the contact became disoriented but was able to take the vehicle back to the dealer where it was diagnosed that the cabin air filters needed to be replaced. The dealer also tested the vehicle for carbon monoxide and determined that the spoiler needed to be replaced. The vehicle was repaired and the auto drain, grill assembly, vent air otter adhesive, valve assembly- auto drain, insulator, and door otter were replaced. The contact stated that the failure recurred. The vehicle was taken back to the dealer where it was determined that more repairs needed to be performed on the vehicle. The manufacturer was notified and stated that they would not buy back the vehicle, but would repair the vehicle as often as needed. The failure mileage was 3,663.
The contact owns a 2016 Ford Explorer. The contact stated that while driving at 70 mph, every time the accelerator pedal was depressed an intense exhaust odor inside the cabin developed. The contact also stated that the vehicle presented the failure since it was purchased a year ago. The vehicle was taken to sunrise Ford in fort pierce Florida twice. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened number: [xxx]. the approximate failure mileage was 100....updated 11/12/17/ consumer stated condition still exists, traded the vehicle. Updated 7/19/18 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2016 Ford Explorer. While driving 72 mph, exhaust fumes entered the vehicle during acceleration with the air conditioner activated. The contact became ill from the abnormal odor and vomited several times. The vehicle was taken three times to a local dealer (rodeo Ford, 13680 w test dr, Goodyear, AZ 85338) where it was diagnosed that the sealing needed to be added to the vehicle and the muffler needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was notified of the issue and opened case number: 12964208. No further assistance was provided. The warranty had expired on the vehicle. The VIN and failure mileage were unknown.
The contact owns a 2016 Ford Explorer. The contact noticed an exhaust odor in the vehicle and experienced severe vibration. Dunn Ford was contacted (203 w main St, stigler, ok) where it was diagnosed that bolts were loose and the exhaust assembly needed to be replaced. The vehicle was repaired, but the failure recurred. The contact took the dealer on approximately ten occasions. The manufacturer was notified of the failure. The VIN was invalid. The failure mileage was approximately 33,000.
The contact owns a 2016 Ford Explorer. The contact stated that exhaust fumes were present in the vehicle. The failure was persistent. The vehicle was taken to the local dealer (robinson brother Ford, 11455 airline hwy, baton rouge, la, 70816) where it was diagnosed that the exhaust system failed and needed to be replaced. The manufacturer was notified and stated that NHTSA had an open investigation about the failure. The failure mileage was approximately 38,000.
The contact owns a 2016 Ford Explorer. While driving 60 mph and accelerating, the contact noticed an abnormal carbon monoxide odor inside the vehicle without warning. The contact and her five year old son sustained headaches and nausea. The vehicle was taken to the local dealer (frederick Ford, 26905 sussex hwy, seaford, de, 19973) three times in one month to remedy the exhaust issue, but the remedy failed all three times. The manufacturer was made aware of the failure and was waiting to hear back from the regional manager within one business day. The failure mileage was approximately 6,000.
The contact owns a 2016 Ford Explorer. The contact noticed strong toxic fumes of carbon monoxide coming through the air vents. The vehicle was taken to the dealer (terrebonne Ford Lincoln, 339 St charles St, houma, la 70360, (985) 876-5100) for diagnostic testing. The dealer supposedly addressed tsb 17-0044 and had the contact retrieve the vehicle, but they provided no specific solution to prevent the failure. The contact and driver experienced headaches from the fumes entering the vehicle for months. The vehicle was not repaired. The contact was not included in NHTSA action number: EA17002 (structure, engine and engine cooling). The manufacturer was notified of the failure. The approximate failure mileage was 0.
The contact owns a 2016 Ford Explorer. While driving various speeds, carbon monoxide entered into the cabin of the vehicle from the air conditioner vents on multiple occasions. The contact suffered headaches and felt a tingling sensation in his head after exposure. Corwin Ford of kennewick, Washington was made aware of the failure and stated that the vehicle could not be repaired until September 7, 2017. In addition, the vehicle was inspected and it was confirmed that carbon monoxide leaked into the vehicle from the rear of the vehicle under the bumper where exhaust entered from two openings. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that there was no recall. The manufacturer offered to repair the vehicle. The failure mileage was 11,000.
The contact owns a 2016 Ford Explorer. The contact stated that the vehicle emitted a rotten egg odor from the catalytic convertor. The odor intensified when the accelerator pedal was depressed. Koons Ford was contacted and stated that the odor was inherent to the vehicle. The manufacturer was not notified of the failure. The failure mileage was approximately 5,000. Updated 11/01/17 the consumer stated the rear door hatch was not properly sealed.
A D V E R T I S E M E N T S
- Newbury, OH, USA