Obviously not the first, and doubt the last, example of a death defying drive on an interstate when the accelerator goes limp and in this case thank goodness we were able to coast to a shoulder to wait for AAA.

The dealership says, 'Oh yes we found the code and luckily we can replace the part.' I ask, 'Is this going to fix the problem, it's very unsafe.' His answer, 'Oh yeah, there is a new part and the engineers must know there was a problem.'

I don't feel safe in the car and with only 6,000 miles and all the other complaints here, we seem to be up a creek. Someone should get legal on this! Will be following up on the lemon law myself!

I was on the freeway on my way to work (rush hour), traffic was stop and go. Once it opened up I stepped on the gas to catch up with traffic but the car wouldn't move. It was as if I was stuck in neutral. I managed to move over to the shoulder where I tried to restart the car. I turned the car off, then on again but it seemed like the car had a hard time starting. Once it was on I tried to put it in drive and move but it remained as if it was in neutral. My husband came to pick up the car for me and managed to get it to drive. Thank goodness we were less than a mile from the nearest Ford dealership.

I'm not sure if everyone else feels the same way but to me customer service is everything. I used to work in customer service for 3 years and I tried to be as helpful as possible, even with the most difficult customers. But when my husband arrived to Ford they seems as though my car would be seen when they had time. Unapologetic really. They told us we couldn't get a rental because I didn't purchase the "extended" warranty. How is that my fault if its a lease! Why purchase the extended if i only plan to have it for the term of the lease? They told me "Well some people like to purchase the extended warranty for the rental service". Seemed annoying to deal with but my husband ended up taking a shuttle back home to wait for the call on what was wrong.

Received the call 3 hours later that the throttle body needed to be replaced and they did not have a date on when it would be done because the part is back ordered. Seems like this is an on going issue. I'm trying to be as patient as possible and wait it out.

I was driving in a parking lot, and the wrench light came on, as well as the check engine light. I was unable to tell the extent of the problem at this point as I was in the process of parking. When I returned to my car, it started as normal with only the check engine still on. I attempted to drive home, but lost all accelerator function as I was attempting to exit the parking lot. I was able to coast back into a parking spot and contacted road side assist. Luckily I was in a parking lot when this occurred, as it could have been much worse if I was on the freeway.

The next day the dealership set me up with a loaner car (fusion); a few days later they informed me the part needed is the throttle and it is back ordered until around 5/30/16. I asked for a larger car as I have a need for more than 5 seats at times (carpools, etc.), but they are unsure if they can accommodate that request. Will let me know this week. So far the dealership is working with me, so I appreciate that.

After doing a Google search (thanks to this website), I see this is a common problem with the 2016 Explorer and it appears as the cars are reaching this mileage the problem is becoming more frequent. Hopefully Ford is being proactive about this as it is completely unacceptable for a new car to be unsafe and non-operable.

Update from May 20, 2016: I was pleasantly surprised when the dealership called on 5/18/16 letting me know my car was ready. They were able to escalate the part to come in earlier than the 30th. When picking up the car, I asked if the throttle body had been improved, or if it was the same model. The advisor informed me it was the same model, but not all of the throttle bodies were faulty. Apparently I have to hope I don't have another faulty throttle body or this could potentially happen again in another 6,000 miles. For now the car is running good as new (which it should be!). Kudos to Frontier Ford for being so accommodating and putting a rush on the service. They made a really horrible situation a little bit better.

I was on a highway with my two children in the backseat when all of a sudden my vehicle jerks and decelerates significantly. Cars were going at 60mph and I am in the middle of the highway not sure what to do. I was very scared for my children's safety. I was able to pull off to the side, turn off the vehicle and wait a few minutes. It started back eventually.

I took it to Ford and was told that the part is on back order, not sure when it will get there. It happened again twice in 5 minutes the following day. I'm waiting on Ford to get back to me. I called Customer Service and was given a call by the Regional Service Manager. I was pleased that it appears as though they are being proactive about this situation. I do not feel safe driving this vehicle though and have requested a loaner in the meantime. I should be receiving a follow up call early next week by the Service Manager. Keeping my fingers crossed that all will be sorted out.

But I am still highly annoyed that a vehicle with less than 3000 miles will do this. This is totally unacceptable.

Update from May 16, 2016: After taking the vehicle into the service center on Friday 04/29, I was very surprised to receive a call the following Tuesday morning 05/03 saying the vehicle was repaired. The service was good and they moved fast on it. I'm happy about that, but still peeved I had this problem. Nevertheless it was fixed.

Was driving at 55 mph when the car suddenly slowed to 5 mph. The wrench light, air bag and service engine light came on. I was able to limp the vehicle home as there was no traffic behind me. Could have been a serious accident if there was a car behind me. Contacted tow service and picked up immediately.

Went the following day to the dealership service center and was told the part is currently back ordered and will be up to 10 days before the part comes in. Ford covered the cost of a rental vehicle (Ford Fiesta). Asked if the replacement part would last or would I be doing this again once the part is replaced. They could not guarantee it wouldn't.

The tow truck driver told me this was the third 2016 Explorer with the same symptoms that day he picked up. This looks like it has been an issue for years with Ford. I am glad Florida has a lemon law. 45k for a vehicle that brakes after 8000 miles is poor engineering. Looks like they need to overhaul the engineering department.

I was driving my brand new Ford Explorer with family on a high way. As the trailer truck pass by my car suddenly went to limp mode and lost power. The wrench light (Powertrain fault in Manuel) All these sign came on screen and my brand new 2016 Explorer Went dead in the middle of nowhere. Luckily I was able to steer to an exit where I stopped and called ford road side service. After talking with them while later received text and said tow truck will be here in approximately 1 hour later and tow truck allowed only two persons with them . And we are five in the car ...NOW, Where m gonna leave my wife and kids in middle of highway. That was the bad day ever in our life. After thinking for while... I canceled road side service... THANKS to GOOgLE.. I found a ford shop not to far away.. So I drove there slowly.. First they refused to check what was the problem .. Just saying they re small shop .. They don have enough workers bla bla....After waiting for while finally, they take our car in .. Something about Sensor but He said he have take care the problem . we re 7 hrs far from New York City .. My family and I just want to get home safely... It's was so frustrated .. Luckily we made to nyc but not at home .. Same problem all came up again .. Lost power .. I called ford .. They just keep transferring my call one to another.. I give up .. Shut my engine off for while and started made to home barely. Since then all these problem coming back again and again till today . Now it's been week ... Still hasn't done anything ... C-mon it's just less then 4000 mile only .. This is insane...I had to full shut off the engine to roll forward ...then while later same thing again ... :( it's driving me crazy ... I don feel save to driving my brand new Ford Explorer..

Sent from my iPhone

On Thursday 4/7/2016 Check engine light, airbag light, and wrench light came on a I exit the speedway. car barely limped to the side of the road. There were no shoulders to drive on so I basically stopped traffic. finally limped into a trailer home park. shut down the engine and wait for a bit. Restarted the car several time and finally got out of the "limp" mode and was able to drive back to work. Dealer said its the afternoon and they will ot be able to look at it until the morning. Dealer have no loner car program. So I drive the car home (check engine light is on but car seem to run ok). Brought the car back at dealer on Friday. Dealer determined that it was a faulty PCM. They need to order it and I will need to brin gthe car back on Monday. Monday, the dealer was going to replace the PCM, but I did not bring the second key. so so work was done. Brought the vehicle back on Tuesday with both keys. Dealer replace the PCM and all seems to be work well.

4/26/2016: Wife was on her way to work and check engine light, airbag light, and wrench light came on again. Car in "Limp" mode. She was within a mile from work so she limped to work. I called the dealer and Ford. Scheduled a vehicle pick up time with Ford Roadside assistance. Called Ford Customer Service to file a case no.

Tow truck cam early before I can get there. I tole the tow truck dispatch that I scheduled the vehicle pickup time so I can get there with a spare vehicle for my wife. They need to either come at the scheduled time or they are going have to wait until I get there. Dispatch said, their job is to pick up the car, not to give rides. The offer a ride to the dealer as a courtesy. I told here that I need to get there so I can ride with the tow truck and my wife would have a vehicle to get home. She said that is not her problem. I have to find a way using shuttle, taxi, or a go-kart. I called Ford Roadside Assistance and had them find me another towing company. For your info, the bad tow truck company is a called Platinum Towing (619-334-4733). Ford found me another tow truck company to get my vehicle to the dealer.

Got a rental car to drive around.

4/27/2016: Ford Regional Service Manager, Mark, called this morning and told me Ford will pay for the rental car. I am now in waiting mode.

Update from May 4, 2016: Just spoke with the dealer, the part (Throttle Body) should arrive tomorrow. Hopefully, I will have the vehicle back in my possession tomorrow afternoon.

Update from May 9, 2016: 5/9/2016: Dealer called, Part on Back-Order. Expect to ship 5/11/2016.

While driving with my family, At approx 45 mph my 2016 Explorer Went dead in the middle of traffic The

Wrench Light came on Great, but i was in the middle of traffic with car all around me blowing there horn. I've only have this car 5-Month's come on ford what's the problem ? . What happen to your road test drivers driving all over Dearborn everyday can't they solve the problem. my kids were upset and scared. in the car. Ive Read that other web site that this is a problem on the 2016 I hope the knew part that they put on my car will works longer then 5-mo. this is a unsafe problem in traffic.

While out of town, in the middle of a very busy interstate, my almost brand new Ford Explorer XLT (8200 miles), lost power. I was able to steer to an exit where I stopped and called Ford Roadside Service. With cars whizzing by me, I was told eventually that my car would be towed to a nearby dealership. In a few minutes, I was contacted and told it would be 1 hour and 15 minutes before the tow truck reached me! I called the towing company myself and was told there was a truck only 5 minutes away. Sure enough, he reached me in 5 minutes. When I arrived at the dealership, they had not idea what I was talking about. In the meantime, there is a tow truck driver waiting in their parking lot wondering where to put my car. Silly me assumed that Ford Roadside Assistance would give the dealership a heads up. Then I was told that, unfortunately, all of the Ford cars at the local Enterprise Rental Agencies in Jackson, MS, had been sent to Texas. Except for a mustang. I am a 62 year old woman with an iffy back. I thought I could stand it for a day. The next day I learn that the throttle body is bad and that it will take a week to get the part in. I ask for another car so that I can drive the 3 1/2 hours home. Sorry, there are no other Ford cars available. You would think that Ford would have a back up plan for these situations since it was not my fault that my new car had a bad part and that every Ford in Jackson, MS had been sent to Texas. I did drive home but I strongly suggested that I be given another car from my home town Enterprise Rental Agency. I was given an Edge today. And, today I learned that it will be AT LEAST TWO MORE WEEKS before the part is available for my almost brand new Explorer. I was told the back order was due to a catastrophe. Is it that the part is so catastrophically bad that they can't make them fast enough?? And, when I do have my car back with the replaced throttle body, how will I know that IT won't go out after 8100 miles (which seems to be the average for failure)??? I hope Ford sees this complaint! BTW, I don't have my VIN # available.

While driving my brand new Ford Explorer Limited with only 6,800 miles the car began to slow down to 5mph and lost all power. The wrench light came on which indicates a power train failure. I pulled off the road and turned the car off. I had to sit a few minutes and restarted the car. The car ran ok for a few miles and done the same thing again. The car began shutting down so often (less than a mile each time) by the second day that I was no longer able to drive it. There is now a check engine light also on.

Update from Apr 21, 2016: My car was taken to the Ford dealership on 4/20/2016 and I was given a Ford Escape as a loaner. The dealership contacted us today 4/21/2016 that the problem is a faulty throttle body (which Ford had to issue a "customer program" to fix vehicles brought in with throttle body issues in 2014 which involved 1.6 million vehicles) as required by the NHTSA. The part is on order. This is a significant safety issue as the car will shut down and leave you with no power to speed up the car to move to a place to park! If traveling on a busy highway or interstate at 70 mph and the car stalls at 5 mph you are in a situation that could cause a traffic accident.

Update from Jul 28, 2016: Our car was in the shop at our local Ford dealership for 3 weeks waiting for the new electronic throttle bottle part to be received so that our car could be repaired. I finally had to call Ford Corp. and talk to a customer service manager to find out what the hold up was and I was told that the part was on back order due to the high demand of repairs needed. I inquired why a voluntary recall had not been done and was told that the repairs needed (at least 7000 at that point) do not compare to the thousands of Explorer's that Ford have built. Not much consolation to the owners who have their brand new cars sitting to be repaired for several weeks at a time! I was told that Ford would have the part expedited due to the long wait for our repair and we were called within a couple days and told the part had been delivered to our local dealer. We have not had any other problems with this particular faulty part but I feel that Ford should do more to make the situation right for the cars already sold with faulty parts. I hope no one is hurt before something is done! I am still reading complaints from people with the same issues. This was our first and probably last Ford purchase. We have owned several brand new vehicles and would probably go back to a Chevy. Never a problem there!

ELECTRONIC THROTTLE BODY Brand New FORD Explorer Limited 2016 11,000 miles ALWAYS Dealer Serviced. Driving on Interstate 95 my SUV lost power. Orange Wrench Light came on. I was able to 'Limp' to the service station at Exit 65. Called AAA.... Called Dealership. Already suspecting what the problem was (thank you GOOGLE) I mentioned the possibility of part availability...was ASSURED that thee was no issue with getting FORD parts. Dealership called me back in 2 hours. Diagnosed the Throttle Body issue. (duh) AND!!! BTW....The part is on BACKORDER!! Gee...no kidding! No loaner available??? We have purchased 3 NEW vehicles since 2013 from this Dealer and do ALL our service there! I have had to rent a car...A 2016 Ford Explorer from Enterprise $$$ - Kind of a weird coincidence, but I need an SUV for family situation. Wheelchairs, Walkers, Service Dog. Reading quite a bit of disturbing information with this FORD ETB part issue. Hoping for the best resolution for everyone

Update from Apr 22, 2016: My Explorer was repaired after MANY, MANY conversations with Ford Customer Service. Our Dealership did NOT help the situation at all. They were dismissive and seemed downright annoyed that we were asking for answers. They refused to give us a loaner... This is after spending $120,000 in car purchases in 3 years with them ...PLUS ALL the service for our vehicles!!! FORD Customer Service had the part shipped to our dealership ASAP...and then FORD Customer Service called us to tell us it was delivered to the Dealership. We called our Dealership...Service Dept. said the part was not there!! WE had to tell them that it was there. You must call FORD Customer Service and press the issue. This is not right! This part is DEFECTIVE and Out Of Stock. They need to be truthful and accountable for this defective part. This is tremendously dangerous!

Driving when check engine light, wrench light came on while car went into "limp home" mode, which means 5-10 mph and no power. Made it off road, turned engine off waited a minute, restated seem to reset things but check engine light still on. Drove towards dealer got four miles happened again. Towed to dealer.

Dealer said it needs a new throttle body, one catch, none available. None in stock, none in warehouse, on back order with no idea when might become available. It could be days, weeks, or even months. Not sure if this will fix it, hope it will. I love this car so I'm pretty pissed already that it broke and no it can't be fix until.....

One last little ditty, dealer let me have a rental for use. First five days they are paying for after that it's on me.

IT'S A NEW DAM CAR!!!

Update from Apr 11, 2016: As of today 4/11 Explorer still not fixed. Ford still has not given me a date as to when it might be fixed. I am now driving a Ford Fusion which is much smaller and cheaper than the 45k car that I should be driving. If you have this issue do not trust ANYTHING Ford says to you. I've have been lied to, mislead, and treated like it's my problem not Ford. I had a Ford customer service manager tell me "Ford makes hundreds of thousands of car ps every year and sometimes these things happen".

DONT TRUST FORD