This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
we were driving on the 58 freeway in CA and when we went to stop for gas we noticed that the passenger side windshield trim panel had broken off somewhere on the freeway.
I have had to replaced two separate times my windshield trim pieces that cover the hardware on windshield. Every time I have lost them it has occurred on the highway where I was going a speed of 65-70mph. When I have had a professional reinstall new parts it has cost me almost $350 The parts are coming directly from ford nothing aftermarket and they are being reinstalled by a professional. I should not have keep paying for the same parts. All due to the fact they don-??t stay adhered to the vehicle properly and they-??re the parts coming directly from Ford manufacturer. I know no accidents have been reported but we shouldn-??t wait until one happens either. Ford needs to correct this issue and stop costing the consumer so much to replace and deal with same problem.
Trim piece on driver-side windshield flew off while driving. To the best of my knowledge it did not hit any surrounding vehicles. There was no warning prior to this happening...I just realized it was missing when I returned to my vehicle after work. I had just heard on the news about window trim pieces flying off Ford Explorers the same day this happened to mine.
Every since I bought this vehicle back in December 2016. I've had major problems that consist of the battery lasting a year an half. In 2018, Ford had it for two weeks due to a major problem that they repaired but never told me what the issue was. Still, to this day, I don't know what they repaired. In 2021, My water pump went out, something is wrong with he fuel injection that may be causing the engine light to be on. Every year since 2016 there's been something going wrong with my Explorer, including the radio panel/cameras monitor. Last year, 2022, I was driving down the highway when my windshield trim panels flew off! I thought it was something from another car until I stopped and realized, my windshield didn't have a cover on the driver side. I'm hoping I didn't caused harm or almost caused harm to any drivers behind me! Nonetheless, since my incident, I have noticed other Explorers missing a windshield cover.
The windshield trim panel blew off. It was repaired at Camargo Cadillac where the Explorer was purchased. It blew off on the way home. Camargo replaced the panel again. It blew off 2 days after the second repair. We were reimbursed and it was suggested we go to a Ford dealer. I called Beechmont Ford and I have waited 5 months plus for an appointment for recalls that have not been done. I always felt it was very dangerous when the metal part blew off. In today-??s paper I noticed NHTSA is investigating complaints that the windshield panels can fly off of Ford Explorers while traveling at highway speeds.We certainly know this to be true. Please add this to your recalls with instructions on how to correctly fix it. To our knowledge we were never notified about serious issue with the rear suspension toe links either.
- Cincinnati , OH, USA
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I was driving down the road 50 mph The driver side, plastic piece that goes around.the outside of the windshield blew off.Upon further inspection the passenger side is also loose and ready to fall off. The rubber that goes around the whole windshield is dry rotted and all broke off.
The plastic windshield trim on the passenger side of the vehicle broke and flew off while driving down the interstate. The piece was then run over by another vehicle. Luckily it did not hit another vehicle or someone on a motorcycle. When I called the dealership near us they said that they were aware of the problem. The dealer said it has happened to several explorers that the were aware of but there was no recall. They gave me a quote of 400 dollars to replace it. The vehicle has not been repaired and is still being driven. Hopefully the piece that is still remaining does not come off and hit someone. There needs to be a recall to fix this problem.
Body trim pieces on the b pillar of the vehicle became loose and flew off on the highway, secondary replacement from Ford is now loose and about to come off on both sides, waiting on the warranty from Ford to send another new one.
The windshield outer trim on the passenger side has detached two separate times (I replaced it each time at my cost), and it could be a hazard when it happens while I am driving on the highway.
10/23/22 While driving at highway speeds - Interstate 39 - a large piece of the driver's side windshield trim flew off. We had no impact with anything that would have made it fall off - it simply came apart and landed on the road behind us. We have had the piece fixed since. Body shop could have photos still - if needed. No warning signs were present in the car.
I was driving down the Interstate in my 2016 Ford Explorer at approximately 80-85 MPH when a long piece of the windshield trim panel flew off of the car. I didn't realize what had happened until I saw the trim piece missing. Once I saw how big the piece was, I was immediately concerned that the trim piece could have hit another car and seriously injured someone. I took the vehicle to a Ford dealership service center to have the trim piece replaced. The vehicle was not inspected by anyone other than the Ford service center. There was no warning at all prior to the panel flying off. It didn't appear loose or flap in the wind, it literally just flew off.
While driving on the freeway, the right front exterior pillar trim came off and flew back toward traffic behind me. That exterior trim was between the door frame and the windshield. Luckily it did not strike any other vehicle. It could have easily struck another vehicle and caused an accident and/or injury. Prior to the detachment, the trim in question did not appear to be lose or coming off. When I checked with my local Ford Dealer, the service technician told me he knew of many other incidents involving that particular trim coming off on both sides of the vehicle. The dealer replaced the trim at a cost of $500. I later did some research on the internet and found that this has happened to may other owners of Ford Explorers. I notified Ford of the incident, no recalls involving this equipment.
Passenger side windshield trim came loose on the freeway and flopped around violently then broke off and went flying behind us. Thankfully it did not hit vehicles behind us as it weighs several pounds and has pointy ends. We purchased this Ford Explorer brand new and it always had some wind noise at freeway speeds on that side. @ 46K miles and the trim replacement was not covered by warranty. The dealer said it is quite common and they see it regularly (and will happily take your $500 to fix it). I have seen several other Explorers (including one Police Ford Explorer) with this missing trim panel and you can find many aftermarket replacement brands selling them online and in auto parts stores. This must be a very common issue to justify several companies making replacements. This issue could be deadly if you are following behind a Ford Explorer when it comes off at speed. Ford has sold millions of these SUV's. Looking at the damage it appears the bottom plastic clip that hold the large trim piece fails then wind gets under the trim and breaks the other clips ultimately sending the part flying.
The side panel behind the front passenger and driver side windows detached while driving. Specifically, the passenger side window panel detached while driving approximately 60 mph on the highway, which caused flying debris that could have harmed other drivers. Three days later the driver side panel detached while driving on the freeway at approximately 60 mph; however, this panel stayed hanging from the car due to wires for the keyless entry. When the panel detached at 60 mph, the tailgate open indicator light turned on inside the car. To ensure our tailgate was secure and we would not lose items out the back causing more of a hazard, we navigate to the side of the highway. This placed my family at risk while other cars passed by at 60 mph. The tailgate was shut; however, we were unable to open the tailgate. The car indicted the tailgate is open; however, there was no way to open the tailgate from inside the car, outside the car, or from the key. This reduced our exit pathways if there was an emergency in the car and caused an uncertainty if the tailgate would at some point open on our three hour trip home. Since we were three hours from our home, we found a means to attach the hanging panel to our car and proceeded driving. About five minutes into the driving, the panel split in half. The top portion detached from the car causing a debris hazard. The half with wires remained hanging from the car. Prior to reaching to NHTSA, we reached to Ford to report the safety issue. They stated this is not a recall, took no information, and offered to provide NHTSA information for reporting any concerns we had.
- Molding piece and underlying bracket located between the windshield and side passenger window. Molding piece is long and over 24 inches long. - Became loose and detached completely during driving. -The issue first appeared when the vehicle had under 36000 miles- at that time a Ford service technician glued it to the underlying mounting bracket to remedy the problem. The issue happened to the same piece again within the last three months. A Ford service tech again glued the piece into place to secure. Four days ago the piece completely came off, while driving. The clips on the mounting bracket were completely broken. I have since had the bracket and piece replaced. -According to the service advisor at a Ford dealership, Ford released a notice to service depts advising them of the issue. According to the service advisor is a problem for 2015 and 2016 Ford Explorers This bracket was in stock at the dealership I went to.
While driving down the road the drivers side (A pillar molding) windshield molding broke loose with no warning and flew into traffic behind me. Fortunately this did not hit anyone or cause an accident this time, but it has the potential to do so. From discussing this with the Ford dealer near me it is a common problem with the interceptors and sport model explorers. The design of this is such that you don't know the clips are failing until a sudden andcatastrophic failure occurs.
In the 2016 Ford Explorer, both the driver and passenger side window trim has blown off while driving. The plastic clips break and cause the trim to fly off. It happened to me, and two other owners with the 2016 Ford Explorer that we bought at the same time. I have also seen it on many other Ford Explorers on the road.
The A pillar of my car came loose while driving and is now flapping there. The A pillar on the other side was loose when I bought the car and the dealer fixed that one at that time. I fear these pillars coming loose and flying and hitting other cars while driving. Seems like a safety issue Ford should do something about.
A D V E R T I S E M E N T S
- Long Beach, CA, USA