This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While I was driving on the highway at about 65 mph the passenger side plastic piece that runs from the top of the windshield to the bottom of the windshield flew off suddenly. This piece was large and had it hit the driver behind me could have caused serious damage. This has not been confirmed by a dealer yet. The vehicle has not been inspected by anyone yet. There was no warning that it was about to come off the vehicle, it happened instantly.
19April2023 at approximately 13:30 HRS, While traveling northbound highway 65 between Cullman and Hartselle Alabama, the right side windshield moulding detached while traveling approximately 70 MPH. The detached moulding flew rearward into traffic behind me. Upon inspection, it appears the piece is held in place by a single clip and a small strip of hook and loop tape. There were no warnings prior to the piece detaching itself from the vehicle
While driving on I75 at 65MPH the front passenger side windshield panel on the edge of windshield flew off and and almost hit vehicle behind me. They had to swerve out of way of the flying object. Very scary incident on the highway. Had to have it replaced so as not to have an rust occur.
My wife and I were driving on the interstate at 80 mph and without warning, the passenger side exterior A-pillar molding flew off of the car, hit our windshield and disappeared behind us.
- Wilmington, DE, USA
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Pillar Trim piece next to windshield on the passagener side flew off my car while driving the speed limit of 65 on highway 20 in Iowa. Piece could have hit other cars, was fortunate no cars were near me.
The passenger side windshield trim, separated from the vehicle at highway speeds, and landed onto the windshield of the vehicle behind me. Both vehicles were traveling at 75 mph when the incident occurred. I contacted my servicing Ford dealership, service, and parts department, to which both entities acknowledged this was a common problem for this year and model vehicle. I further inquired if any additional recalls for this trim component work on Ford-??s recall list to which they said no. I am concerned because in 2020 a recall on the Ford Explorer roof rack rails, work executed, because those were separating from the vehicle at high rate of speed as well. Ford dealership quoted me $851 to replace both windshield trim components, both passenger and driver side a total of four plastic pieces. Ford also stated that the repair work would need to be done by a train service technician vice the end users themselves. Estimating approximately two hours of labor for both components would require the Ford vehicle owner to pay for $1000 to affect a repair which clearly is defective and unsafe at highway speeds. Separation of this component from the vehicle could have resulted in a high-speed collision and potential loss of life as a result of the failure of this part. I have also notified the Ford dealership that I intend to file a formal complaint on the defective parts with Ford motor company, as well as the NHTSA.
On two separate occasions, the windshield trim panel blew off my Explorer while I was driving at highway speeds. This was the trim panel on the driver's side in both instances. I had it repaired the first time and then it happened again. I was told by Safelight, who repaired it the first time, that they have done dozens of these repairs. And, it happened to my brother-in-law's Ford Excursion. Just look around while you're driving and you will see many Ford SUVs with missing trim panels. The dealership refuses to fix it even under my extended warranty - even though it's clearly a defect - and it costs hundreds of dollars for the repair. I know Ford is aware of the problem and doesn't seem to care. A recall needs to be issued. The last time the trim blew off I was driving 65 miles an hour on I-10 in traffic - the trim could have easily hit another car - and may have for all I know.
2 pieces of the trim/body have fallen off while driving. One piece fell off and hit a car behind me in the windshield. This is common on these vehicles.
I was on I-10 between Phoenix and Tucson southbound. I heard a thumping noise but could not see anything wrong. Then there was a loud bang and I thought a semi had kicked up something though I saw nothing in the air. I was doing 75mph the posted speed but there was a cross wind. When I arrived home in Oro Valley i noticed the right, front passenger windshield entire trim was gone! Upon looking for a replacement part I noticed that I am not alone with this problem so I am reporting it. I would suspect many others have this problem but do not. Anyhow it is a safety issue. It is a large part to have this debris fly into another vehicle.
The A pillars, which are the moldings on the left and right side of the windshield, began to come detached from the vehicle while driving down the Interstate at 70 mph. Only one clip was left to hold it on. I had to reduce speed to 40 mph on a very busy interstate until I could exit the interstate. These clips are similar to those used on the roof rails of this vehicle which was part of two previous recalls. Body parts detaching from the vehicle while driving at high speeds down an interstate should certainly constitute a safety concern. From what I understand from the Ford dealership, this has been a problem for a couple of years now that Ford has chosen not to address. It is currently being held on with duct tape until these can be replaced.
Windshield post molding flew off and damaged our mirror at 70MPH. I took it to the Ford dealer and they have had a number of these incidents, but they still charged me $335.
In November of 2022 on the highway the molding against the windshield that runs from the hood up to the rooftop flew off the vehicle. Luckily nobody was injured or no accident caused. Kerry Ford charged me $538.62... In February of 2023... Again, going down the highway the driver side molding against the windshield broke in half and another piece went flying off... Again, luckily no other damage or accident caused. I noticed this time there appeared to be velcro underneath at the bottom of the panel - Velcro" Not sure that seems appropriate. Again, Kerry Ford charging me another $446 to repair the driver side now - Hopefully Ford doesn't think Velcro is the answer. Meanwhile, I'm out nearly a $1000 because Ford has pieces flying off their vehicles... wonder how long until it causes a major accident or cost someone behind me their life" Better start a recall now instead of waiting for the worst to happen.
Passenger window trim piece came off while driving down interstate. I have seen a story that stated complaints about this were already being investigated so I felt I should report that it happened to me as well.
My pregnant girlfriend was driving our Explorer on the highway (70mph) with her father in the passenger's seat when the driver's side A-pillar trim came off. She said it came loose and stuck the window, scaring them both, before it detached completely. They weren't sure if there was a vehicle close behind them when this happened. This seems like this is a big safety issue worthy of a recall. I purchased replacement parts from a local Ford dealer, and they said they sell a lot of those trim pieces.
When I was driving the vehicle on the interstate (approximately 75 mph) the roof rack railing flew off. Luckily there were no cars following behind me. This was a prior recall that was fixed on my vehicle and I was told Ford was no longer fixing that because they found the glue was faulty.
A D V E R T I S E M E N T S
- Matthews, NC, USA