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10.0

really awful
Crashes / Fires:
10 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
176,261 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2015 Ford Explorer suspension problems

suspension problem

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2015 Ford Explorer Owner Comments (Page 4 of 4)

« Read the previous 20 complaints

problem #10

Oct 292017

Explorer

  • 37,900 miles

A D V E R T I S E M E N T S

A blind spot sensor warning came on Sunday 10-29 at 10:30am on the drivers side sensor while at a red light. Approximately 4 miles later, the car began swerving and veered suddenly to the right hitting a curb. We continued swerving and hit the curb another 3 times and came to a stop. The car was out of control and we were in 4 lanes of traffic. The car is at the Ford dealership and was diagnosed with a broken rear suspension tow link. A recal was issued 4/26/16 stating the tow link may fracture and according to Ford, my VIN number is not included in the recall. In January 2017, my rear hub bearing assembly went out and and was repaired under warranty and has since been announced as a recall on 8/28/17

- North Aurora, IL, USA

problem #9

Sep 032017

Explorer

  • 63,000 miles
I was driving my 2015 Explorer about 55 mph, coming up to a driveway I needed to turn into a few hundred feet away. Suddenly the car lurched and warning signals popped up on my dash. It alerted me my collision warning sensors failed and service advance trac. I attempted to brake and slow down for my trim and realized I had lost power brakes as well as power steering in my attempt to turn into the driveway. I narrowly missed hitting a tree while making the turn into the driveway. I coasted to a stop and immediately ran a vehicle diagnosis. It suggest I shut the vehicle off and turn it back on to see if the codes cleared. When I turned the vehicle on all warning were still displayed but brakes and steering returned. My local Ford was fairly close so my father in law attempted to drive it there and suddenly all codes cleared out of the vehicle.

- Whitehall, MI, USA

problem #8

Aug 242015

Explorer

  • 15,000 miles
August 24, 2015 I was driving to a 7:00 pm exercise class.I was talking to my mother via bluetooth when I suddenly blacked out and drove across the service road and all 4 lanes both North and South of 287. I wake to emergency responders pulling me from the car and putting me into a ambulance, my mother could hear all of this. I was taken to hospital and had multiple tests run but nothing was found. After I was discharged I had several more tests run and again nothing was found. $18,000 damage to car, medical bills, missed work and I had to retest to keep my drivers license but I never could find a cause. Spring 2017 a friend sent me a article about Ford Explorer leaking carbon monoxide into the cabins. This made complete sense. I purchased a detector and have had it to go off twice. I am reporting this because Ford needs to address this issue. They have said this only happens in modified police vehicles but I can tell you by my experience that is not true.

- Ft Worth, TX, USA

problem #7

Apr 292017

Explorer

  • miles

A D V E R T I S E M E N T S

While driving vehicle on highway, lost control and was barley able to stop truck after right lower control arm broke in half. Ball joint was also completely out of socket. I don't see how something this dangerous and unsafe can happen while driving.

- Rahway, NJ, USA

problem #6

Apr 042017

Explorer

  • 100 miles
My unit is suffering since day one from the exhaust issue, almost textbook to the typical description in the news; upon acceleration with the A/C on, the exhaust of the vehicle get in presumably through the back of the vehicle, which are then sucked into the A/C by it's suction units on the back and you end up smelling the exhaust gases for a while. The issue is specially present while the day is cold (mornings and nights), on climbs (inclined upwards roads) and specifically upon acceleration; it doesn't have to have the A/C max button on, the road type has no influence and its relative speed is not a factor but rather just acceleration. I took it three times to the dealer, specially after I read about the issue happening to other vehicles and they said with the modifications they did should be corrected (extension of the muffler, re-sealing the trunk door, other procedures), but it didn't!. now I'm paying for an expensive car which has fouls and probably unhealthy odors getting into the car by its own design and have no recall or real solution to my problem. Please issue a recall or demand a real solution to the problem by Ford. If I would have the time and money I would have filed a lawsuit as I find almost a racket that you pay for a vehicle with such a bad design flaw and no real action to solve it from Ford. Also, it is not the only flaw as have had to repair the links of the front suspension (still under warranty) almost on every oil change visit, three times already, and the vehicle has less than 30K miles. Please help!!!!

- Guaynabo, PR, USA

problem #5

Oct 262016

Explorer

  • 32,000 miles
Sport model front end has had a loud popping/ creak noise when going over bumps at a angle and also sharp low speed manuevers ( pulling into tight parking space) since it was basicly brand new. Loud ticking noise from front hubs at low speeds first visit to Ford was at 9,000 miles they could not duplicate it. Vehicle now has 32,000 miles roughly, the popping and creaking has gotten worse my wife was leaving work and was backing out of her parking spot and the rack and pinion locked up on her. Mulltiple wanring lights came on and she was unable to steer the vehicle. She called me and I told her to cycle the key multiple times and see if it will reset to be able to drive to my work so I could scan it and see what codes it has. She took surface streets to my work. It had codes P0022: Cam timing over retarted P052D: Cold start cam timing over retarted P193E: A/C clutch request signal U0121: Lost communication with ABS control module C1B00: Steering angle sensor this is the second time cam phaser codes came up. They replaced cam phaser this last visit and vehicle still stumbles/misfire feel at idle. They were "unable to duplicate" rack and pinion/ suspension noise. My wife does not feel safe driving vehicle. It has been getting random hard spots while driving. I took it to another local Ford dealer and they want to charge me for diagnostic if they cant "duplicate" I just got done paying for 3 weeks of rental and cant risk several hundred more dollars to have them, say they cant duplicate it. So I will be picking up the Explorer and I am now stuck with a unsafe vehicle as the steering could "lock up" again at any point. There are multiple cases just like mine that I found and I am not willing to risk having my wife and child have the rack and pinion fail while she is going down the freeway we got lucky with it locking up while at low speed the first time.

- Clovis, CA, USA

problem #4

Jan 142016

Explorer

  • 5,000 miles

A D V E R T I S E M E N T S

I bought the car in September of 2015 and noticed upon hard acceleration such as entering the interstate or passing a car there is a smell of exhaust that comes into the cabin area and in order to relieve the smell the windows need to be cracked a little bit and this only happens upon hard acceleration.I have not had this experience with any other vehicle. I have also had problems with the transmission but they cannot seem to figure out when accelerating between 20 and 40 miles per hour you feel a shift in the transmission which for a new vehicle is a bit odd. At 10,000 miles I had to have a stabilizer bar in the front and replaced I notice a lot of heavy clunking as I drove my car around and this seems to be the problem. I I have also had issues with the headliner coming out on the driver side front door this is been pushed in and replaced 3 times and it's working on its fourth time. The issues with the transmission and the exhaust fumes in the cab and have yet to be resolved.

- Dixon, IL, USA

problem #3

Apr 012016

Explorer

  • 40,000 miles
Stabalizer bar makes rattling noise. Vehicle only has 40,000 miles and have had dealership look at it. Stated they repaired it but front end still rattles. And repairs on this issue no longer covered under warranty. Makes noises as you travel down the highway.

- Marvell, AR, USA

problem #2

Mar 152015

Explorer

  • 4,000 miles
Returning home from church when all of a sudden I could not steer the car. It was veering to the left and I could not straighten it up. There was a thud and dirt and dust and the car stopped. Got out and the front left suspension was on the ground. No ticket, no nothing because I did not hit anything. Ford has made a decision that is was not a car failure. We ask for the findings of there inspections and was told thy did not release those to the customer. We really would like to see their report as I did not hit anything and want to know why this happened.

- Pagosa Springs, CO, USA

problem #1

Mar 152015

Explorer

  • 4,000 miles
Driving home the vehicle veered to the left suddenly at approx 30 mph. Tried steering it to the right but it would not. Got out of vehicle to see that the left front suspension was on the ground. It had broken away from the car where it had been connected. Luckily I was not hurt just shaken up. It had to be put on a tow truck and taken to Ford.

- Pagosa Springs, CO, USA

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