This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
There was a recall on my 2015 Ford Explorer for the toe link suspension replacement. I had ot fixed on 1/7/20 and on 2/14/20 I was driving on 106 in springfield Vermont doing 50 miles per hour and the toe link suspension they replaced broke and I lost total control of my SUV. All most had head on collision I was almost killed. I had it towed to Ford dealership and they took it apart again and stated that the reason the toe link suspension continues to break is due to the nuckle and bushings. And Ford corporation said it was not covered and there for I was responsible for the repairs and total cost. Which is $2,411 I do not have that kind of money. My SUV is still at Ford dealership. Need help resolving this issue and get my SUV fixed as it is there cause of the breakage. Please tell people not to drive there vehicle if there toe link suspension is bad cause when it goes you have no control of your steering. And you never know when its gona happen. It's like sliding on ice side ways. Very scary. Never want to go though this ever again. This happen on a busy street with on coming vehicles that some how I didnt have head on collision. I do not have pics as my vehicle was towed to Ford dealership. Hide tire on passenger side pointed out and would drive side ways and that's what I was doing at 50 miles an hour. Not a good feeling
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 19V435000 (suspension). The contact called art hill Ford Lincoln at 877-804-9059 (located at 901 w Lincoln hwy, merrillville, in 46410) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact stated that the vehicle was unstable when driving at various speeds on uneven terrain. There was no warning indicator illuminated. The vehicle was not repaired. The failure mileage was approximately 40,000. Parts distribution disconnect.
When we turn the wheel to the right it has a loud popping noise during driving or stationary its progressing from a popping and something the steering wheel gets stuck. Told by two different mechanics that the popping noise has to do with strut and cv joint and electric steering gear and rack and pinion going bad. Our Explorer only has 91000 miles. Both mechanics say this is odd that this is going on for a 2015. That we should check for recalls.
After leaving my community property with my 2015 Ford Explorer, I turned left at approximately 5-15 miles per hour and suddenly I heard a clank/scrape and lost control of vehicle (image 1). See scrap on cement where vehicle control was lost in the street. Vehicle stopped at end of skid marks (image 2). After turning left (East), I immediately lost control of vehicle where orange van is located, which is believed due to axle break (image 2). After losing control, vehicle veered left towards curve. I continued to fight for control and vehicle hit the curve while vehicle was headed between two trees towards homes. Fortunately, I was able to momentarily gain control before vehicle went down embankment and return vehicle to main road. See skid marks. My vehicle only had 75,038 miles. The Ford dealership said that my control arm broke which caused the incident. However, they would not take responsibility of the repair.
- Centennial, CO, USA
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The contact owns a 2015 Ford Explorer. While driving 30 mph, the rear passenger side toe link cracked without warning. The contact lost control of the vehicle and had it towed to an independent mechanic. The mechanic replaced the passenger side toe link, but the failure recurred while driving 40 mph. The vehicle was towed back to the independent mechanic who diagnosed that the driver's side toe link failed. The vehicle was repaired, but the failure recurred. The contact associated the failures with NHTSA campaign number: 19V435000 (suspension). The vehicle was towed to brad manning Ford (402 manning drive, dekalb, il 60115, 815-756-63250) where it was determined that the vehicle was not included in the recall; therefore, the contact paid for the repair. The failure recurred. The manufacturer was notified of the failures and did not assist since the vehicle was not included in the recall. The vehicle had not been repaired. The failure mileage was approximately 70,000.
Front sway bar links had to be replaced because they were broke. I brought my car in for the recall of the rear suspension. I have not hit anything or been in a wreck so there is no reason for this to have been broke.
When steering left or right at a standstill, steering makes a popping or clicking noise. My guess is it is either rack and pinion assembly or suspension parts. In addition, rear end has a bad rattle even on smooth roads. There is about 59,500 miles on the SUV and it was just state inspected. We are afraid to drive it. Checked complaint boards and there are many similar problems.
The contact owns a 2015 Ford Explorer. While driving, a wobbling noise was heard from the rear of the vehicle. The contact checked the wheels, but did not notice anything abnormal. The wobbling noise became worse. The vehicle was taken to cole Ford Lincoln (410 E Chicago St, coldwater, mi 49036, (517) 278-5661) the dealer was in the process of performing a rear alignment. The contact did not know the cause of the failure. The manufacturer was notified of the failure and transferred the contact to NHTSA. The approximate failure mileage was 106,000. The VIN was not available.
A little over a month ago the left rear toe link broke while driving. This caused the car to lose control and go into a sideways slide, breaking the wheel hub in the process. Smooth road going about 50 mph in good conditions. We got the car fixed and had to pay for the repairs since the car is no longer under factory warranty. After the Ford dealer in mchenry il had it for over a week, we got the car back, drove it for a few days and suddenly we had a cracked exhaust flex pipe. We had to pay several hundred more to get that repaired. Again, driven on smooth roads in the summer, nothing that would have caused this so suddenly. Got the car back again after several more days in the shop.. drove it for a couple more days and the left rear toe link broke.. again... dealer this time installed the "recall kit" on both sides. Luckily, this time it was at slow speeds coming into a parking lot. Had the car towed back to the dealer. Again.. we have had the car back for about 3 days now, and the left toe link has come loose.. again.. the car will be towed back to the dealer tomorrow because it is unsafe to drive. It was driven 3 times at low speeds around town since we got it back. My wife is now afraid to drive the car out of fear of it breaking again. This is a serious issue if the recall part doesn't work. When this part fails, this car has a severe loss of control and can very easily result in an accident. Ford needs to get to the bottom of this before someone gets killed.
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 19V435000 (suspension). The contact called tommie vaughn Ford at 888-841-4361 (located at 1201 N shepherd dr, houston, tx 77008) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact was also informed that there was no provision for a loaner vehicle. The contact had not experienced a failure. Parts distribution disconnect.
Constant steering popping noises including occasional steering binding and locking up. I have had a few incidents where I narrowly avoided an accident after steering limited to approximately 30 degrees. I had to muscle the wheel, and after a loud bang, full steering rotation was regained. Likely the same issue as in previous year models where steering rack had to be replaced under a mass recall. Dealership assuming it is the same issue, yet the recall did not carry over to 2015's which suffer the same problem.
The contact owns a 2015 Ford Explorer. The contact stated that while driving at 60 mph, the front suspension on the driver side collapsed. The vehicle veered to the left and hit the concrete barrier, bounced and hit the right concrete barrier. None of the frontal air bags deployed. The police was present and a report was issued. The contact was transported to the hospital by ambulance, treated and released. The vehicle was towed to an impound lot. The insurance company labeled the vehicle as destroyed. The vehicle was not taken to the dealer for a diagnostic. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 50,000.
Carbon monoxide in the Ford Explorer 2015 not fixed by Ford dealership purchased from new 2015, customer complained about since day one delivery, unstable movements, left right, side to side, not fixed by Ford dealership purchased. Dealership states (not our problem, prove it.)
Vehicle makes grinding noise when turning right. This vehicle just has 40K miles and the struts should not be making sounds like this. This happens when the vehicle is in slow motion and in reverse. This was recalled in 2011-2014 but not in 2015 and I believe was in an on going issue. These vehicle was manufactured in July 2014.
Ford Motor Company (Ford) is recalling certain wheel hub bearing assemblies, part number hb5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end. Is nootgood
2015 Explorer Sport - have a binding, popping noise when turning the steering wheel to the right. Pops before completing a full turn at full stop and will pop multiple times when doing a K-turn or right turn at slow speed. Had thrust washer, nuts, and other items replaced Nov 2017 at 34776 miles, now at 38000 and its back and of course techs can't duplicate. I also went to dealer and drove after they rotated tires and changed the oil and couldn't. next morning in driving its doing it again, but one pop at a time at full stop. This must be a defect becuase I had the same type of problem in my 2013 Explorer. My warrenty is up and I need this fixed as I'm afraid to drive with confidence.
When my car is in any kind of turn you hear a popping noise. Not very loud but noticeable. Also when on a incline or decline a crunching noise can be heard. My son borrowed my car last weekend and noticed it. Took it to dealership and they of course cannot replicate this noise. With all of the other complaints about this same issue I am appalled that Ford has not looked into this. I guess not enough deaths or serious injuries have occurred yet for it to be on their radar.
Stopped in the street to do a U-turn, started my turn and lost steering. Drove into a curb, got out of the car and discovered the lower control arm had snapped in half.
A D V E R T I S E M E N T S
- Newport, NH, USA