I bought my 2015 Ford explorer brand new from the dealership and about 7 weeks ago my power steering went out while driving it. I had no power steering and my blinkers would not stay on. I took it to the local auto shop in my city and they said that they could not clear the code because it was locked by Ford so I had to bring it to where I bought it and they said that the power steering module is defaulted and its telling my SUV that I am going left in circles (which of course I was not) and in order to fix this issue they would need to replace the entire steering column. I have had zero resolution with this issue with Ford Motor Co. and my Ford Dealership. I have lost thousands of dollars in pay and still do not have a work vehicle so I am still loosing money each day. I have gotten the run around from Ford and from my dealership (who I have always gotten my vehicles from). I am beyond frustrated and need help now.

The power steering has completely quit working 5 times now in the past 1 year. I bought this vehicle with 75K miles on it, and it how has 96K. (I drive alot). It always happens as low speeds thankfully. When this happens, the "steering assist fault-service required" warning comes on, and the "service Advancetrac" warning comes on as well. It is ridiculous that this happens over and over. Thankfully I am usually able to turn off the vehicle and restart, and it seems to reset itself. Totally a pain in the ass.

On October 5, 2020 I was driving with my two children, and proceeded to make a left hand turn through an intersection when my steering locked up on me an pulled me into the right hand lane. I then had to force my wheel back into position, and at that point it resumed. Popping like noises were also present at the time of steering, and continue.

I then took it into a local Ford dealership the day following the incident, as there were some outstanding recall repairs that needed to be performed on my vehicle, and requested that they investigate the popping noise when turning the steering wheel, and informed them that I had experienced a temporary loss of steering control, and that I was concerned for the safety of myself and my children. Upon Ford repairing the recall issues on my vehicle, they also inspected the popping noise in my steering, and determined that my steering gear was failing, and told me it would cost me upwards of 3,000 in repairs, that included 1799.00 for the rack and pinion, and the labor to repair it, then informed me that is was not covered by warranty.

They told me me that this was a very serious issue, and that they could not in all good conscience release the vehicle to me without repairing it, as it was considered at that point, UNSAFE TO DRIVE! I then decided to get a second opinion. Upon taking my vehicle to another reputable licensed mechanic, he did a scan of the vehicle, and found that there were other safety codes that popped up during the scan, such as the air bag in the middle, of the middle back seat that is not working, and would not deploy should I have an accident, this was not relayed to me during their recall repairs.

After scanning the vehicle, and fully inspecting the popping noise in my steering, the second mechanic told me that it was indeed my rack and pinion, and that it would need to be repaired, he did however, inform me that this issue should not be occurring given the year of my vehicle, and that he believed I may have a class action lawsuit against Ford Canada.

I called Ford Canada, only to be told it is not their problem, and that I would have to pay for it out of pocket. I asked them why this has not been deemed a recall for my Ford product, as this was a previous recall in earlier models, and they told me that they do not issue recalls, that Transportation Canada decides on recall issues, and that they are VIN specific, so...I made a formal complaint to Transportation Canada, and I am awaiting a response, as I refuse to fix this issue when it is clearly a Ford defect which Ford is currently being federally investigated for!! I told them that they would be hearing from my lawyer, which at that time the representative said he could no longer speak to me.

I implore everyone here to contact your local transportation department/agency, and make a formal complaint, this is the only way to hold Ford responsible in a court of law, before someone, heaven forbid loses their life, or the life of someone they love. Please be tenacious and let's make Ford accountable!

I have a 2015 Ford Explorer Limited, and as I was turning the corner to Walmart and almost had a head-on collision. The steering wheel lockup, would not turn, I had to use all my muscles to turn the car. The power steering lockup!I had to pay to get the car towed to the Ford dealership.

This could have been bad for me and my grandson who is 4 years old. I would like to know when the Ford Company realizes that this is a major problem! When will they recall this problem, when someone dies due to faulty steering? After today, I don't think I will buy another Explorer or any other Ford cars.

My steering failed on two occasions with no control to steer. The last date was August 17, 2019. I was driving around 30 miles per hours. Lucky I was able to get stopped with out having an accident. I was not sure about what to do and turned the car off. I was able to restart and get my steering back to get home. I contacted Paramount Automotive Group in Valdese NC to make them aware of this serious problem on August 20, 2019.

I had already received noticed from FORD on a recall for the 2015 Explorer suspension. The service tech advised to bring the Explorer in today and they would also handle the recall fix and check the steering problem. The Ford Service person called me back and advised that steering had to be replaced and would cost $1,750 and was not covered under warranty which expired at 36,000 miles.

I plan to file a complaint with FORD Customer Satisfaction Department to this very serious defect which could have caused a serious accident. I see that there has been 124 complaints and mine will make 125. I have low miles around 42,865.. Ford needs to step up and put out a recall before someone gets seriously hurt or killed. What bothers me is the new steering may do the same.

I also, had to replace front toe joints out of pocket earlier this year.

Very dissatisfied with Ford and the Explorer Lemon.

My car started with a noise Every time a steer the wheel to either side. I took it to a Ford authorized dealer as usual and they told me I have to replace the rack and pinion. The Carr had less than 36000 miles but it lost the warranty because it was purchased a little more than 3 years. They told me the original replacement will cost $1,700 to $1,900 with one year warranty. I found a place that sell me a replacement the not Ford original but they gave me 2 year warranty. I was surprised my car with that mileage experience such type of problems. Also I have always the belt sign on. In Ford fixed it but after one week it turns on again. They always said me it is because other seat place problem. I prefer to live with that light on because every time I went there to check the light they charged me.

My steering lapsed during a simple left turn crossing traffic. I had good clear distance (thank goodness) however I was not able to complete the turn. The results was a significant curb hop and the vehicle was rendered undriveable. The towing company had to call a flat bed tow truck to retrieve my vehicle and deliver to Ford. The wheel was broken. The suspension was repaired as well as the wheel and tire replaced. They refused to cover the cost stating the damages were an accident. Very concerning.

This power steering issue needs to be addressed by Ford. While traveling wooded back roads in New Hope, PA with my 2 year old daughter in the backseat the steering locked up. I could basely steer to stay on the narrow roads (no road shoulder) and pulled over as soon as I safely could into a church parking lot, and that was extremely difficult. The steering is near impossible and impossible to keep straight at any speed when this happens. I can't imagine if this happened a month ago while driving to Florida from Pennsylvania with my family of 4. There should be an immediate recall on the power steering column.

Obviously I'm not the first person to complain about this and it's exacerbated by warranty expiration on the mileage alone. It's a 3 year old vehicle with less than 41,000 miles. This was a problem (and recalled by Ford) on the 2011 - 2013 models. They should not ignore this, people will get hurt.

On 23 Aug 2018, entered left hand curve on M-81 (5 miles W of Cass City, Mi) when power steering on 2015 Explorer suddenly disengaged - unable to maintain curvature of road attempting to turn wheel at entrance of curve, vehicle continued straight onto gravel shoulder continuing to go straight. Cranked on wheel hard with both hands CCW to get back on road to avoid going into ditch. Then vehicle veered to the left crossing the road into oncoming traffic lane before vehicle could be muscled back under control into the westbound lane. Mileage at 35400 at time of incident.

Vehicle stayed in manual steering mode rest of way home (slow drive with emergency blinkers on). Parked vehicle until able to take to local Ford dealership 1 week later (earliest appt, evidently loss of steering not such a big issue). Diag showed DTC code recommending Steering Gear replacement with no specific error fault identified - advised repair to be near $2000 out of pocket cost since vehicle just out of 36 month warranty with no guarantee this same situation won't happen again (NHTSA record of incidents shows surprising number of repeat issues even after components replaced).

Obtained case number to apprise adverse safety complaint with Ford Customer service - Ford not willing to service vehicle under warranty extension nor acknowledge prior steering fault history/class action suit activity for defective EPSA and/or control module. BTW, hope you'll be able to understand the foreign person at the customer service number that enters your info into their computer terminal, or reads the response remotely inputed from Fords regarding your case (based on whatever the foreign national has written to describe your situation)... also there is no immediate manager or representative at Fords "NON-Customer Service" to be transferred to for further discussion or resolution of the case - nicely done to further alienate your customers in need.

I wish nothing but the best for the Ford Exec Team, Engineering Managers, and Board of Directors that refuse to acknowledge the potential safety critical steering defects in their consumer products.. sincerely hoping you have your own excitement for off-road excursion under loss of steering control, but perhaps you don't drive Ford products. Can't say I blame you for shopping elsewhere, wise decision.

EPAS- Electronic steering system failed while at high speed with three children under the age of ten on board. This is a highly known issue that Ford has swept under rug. They narrowly avoided a class action lawsuit from what I've learned online. This issue that Ford wants to ignore could have easily killed many of people as the steering wheel completely locked-up at a high (legal) rate of speed. I've been brand loyal to Ford for 13 vehicles now. I'm done with them after this shady maneuver. I guess Ford is going to wait until they have blood on their hands and have the government finally step in?

My wife was driving the speed limit on the I35 ( 65mph ) and noticed that a warning light that came on then slowed down to exit the Interstate. She drove it about 2 miles further to the HEB grocery store and that's when the steering locked up and she coasted into the parking lot fighting the steering wheel the whole time. Thank God there was lite traffic that day. Once she got into the parking lot she had shut down everything

( Turning the vehicle Off ). She then waited a couple of minutes and restarted, but that didn't work the wheel was still locked. She shut it down again and waited a little longer and restarted and it had reset itself back to normal. The Steering wheel was not locked anymore and she drove the vehicle back home with a Friend to follow her just in case it happened again. Well that following Monday the same ALERT warning came on while she was driving out of the subdivision and pulled over before she got onto FM 150 West shut the vehicle down before it happened and waited 5 minutes and restarted it again and it has not happened again YET!!! Today 10/25/16 We took it to our Ford Dealership were we bought the vehicle to have them look at it and they ran diagnostics on it and it spit some codes out EPAS was one of the errors. They tried to reproduce it, but could not. They called FORD Support and they were told to not replace it and to continue to drive the vehicle to see if it would come back on. The Ford Service Center stated that they will not close the ticket just in case it happens again. So Ford Support knows there is an issue, but is just waiting to get more information on it. They have been really lucky to this point that there has not been any fatalities or injuries that have been reported to them. My wife is very, very concerned about driving the vehicle now because this is her daily driver and we have a 6 yr. old that is always with her and that really scares her if it happens again. She said that it happened all of the sudden with little to no warning. If she would not have seen the Warning on the dash display it would have caught her by surprise. Doing some investigating on the internet there have been many other incidences similar to ours so what's it going to take to get a recall?

Update from May 19, 2018: Well the issue can back on 5/11/2018 at 35996 miles. Just under the warranty. This time it was in the parking lot and not on the highway like before. Thank God. We had to have the vehicle towed to the dealer. The vehicle was looked at by the dealer on 5/14/2018 luckily the issue was still there and the steering was still locked up. The error codes were still displaying as well. After reading the codes the dealer said that the steering column had to be replaced and they would have to order one. We picked up the vehicle on 5/17/2018 and the dealer stated that a sensor had shorted out which caused the issue. They could not guarantee me that the issue would not happen again. So we turned the vehicle in that day and bought a newer vehicle instead. I did NOT!! feel safe and my wife who drove this vehicle the most didn't feel safe in it either. So the steering column was replaced, but not sure if the issue was resolved. No guarantee

just thank god turned off I-26 to get gas. total failure of steering. called ford for info that is a real pain in the ass. they wanted me to restart the engine several times to reprogram the car's computer.

the real terror in dealing with this problem was there was no warning. one minute I was fat dumb and happy driving 75 miles per hr. and next second no steering.

the Ford Dealer in Summerville repaired the car and Ford did pay for a rental, after repairs, about 9 days I had to drive back to Summerville this is a 3 hour drive each way