1st time 3 days in shop for Warning Power Steering needs service. 2nd. This time power steering actually went out while driving, after receiving 8 warning messages, I managed to get it to the Dealer, left the car running, Asst. Service Mgr. saw problem, however,
after they turned off the car they could not replicate the warnings or get a code from the computer. Ford will not
authorize the repair without a code, so not fixed after 10 days in the shop, my dealer did furnish me a car to
drive & they are trying to help me, but NO help from Ford Motor Co. My husband nearly 80, is in failing health & I am stuck
with a car that I cannot depend on in an emergency.. What is wrong with Ford, the computer is not working & the power steering is not working properly. What do I need to do to get approval from Ford to get this problem fixed?
Failure of power steering 80 miles from home while doing 75 mph. Mechanical linkage not affected but all power assistance suddenly lost. Those unfamiliar with what unassisted steering on a 5000 lb vehicle feels like would probably conclude that the steering wheel locked. That's very very dangerous. Ford fixed this without debate but definitely confidence shaking.
I purchased a 2015 Explorer Sport earlier this year and am getting numerous steering fault warnings with the steering just locking up - very scary! I restart the engine and everything appears to be normal again. Took the car to the dealership who verified the fault but they only deleted the warning from the computers memory, obviously it returned within a few days. One purchases a modern car in the full expectation that it will be mechanically safe and sound, not so with Ford, I am bitterly disappointed!
Update from Dec 12, 2015: The dealer is replacing the steering mechanism next week.
On Friday October 9th, I went to make a left turn and my steering wheel stuck in that position. I managed to get the steering wheel straight again but noticed upon straightening out the wheels began to make a clicking noise. I took my vehicle to the dealership for repair (I purchased this vehicle March 31st 2015). After having my vehicle for 3 days and acknowledging they can hear the clicking sound AND they can even feel it under the floor boards, I was told extra washers needed to be added to the axle??????????
At this point I have left a message for the Service Mgr, this is unacceptable!!! I purchased this vehicle 6 months ago with the expectations of it being a safe vehicle. At this point my frustration level is increasing with this dealership.
I have never had a problem with any Ford I have owned before. But I paid for a vehicle that now seems like it may not be safe to drive.
I had just turned into a parking lot off of a 4 lane Hwy. As I turned all power steering stopped. If we would have new traveling faster I'm confident an accident would have occurred. Very frustrated that Ford made it seem like they were doing me a favor by fixing it without charging me. Because the part had to be ordered its taking them 4 days to repair but they refuse to provide me with a rental even though I am still paying my car payment. I have less than 4,000 miles on my explorer.
A D V E R T I S E M E N T S
1st time 3 days in shop for Warning Power Steering needs service. 2nd. This time power steering actually went out while driving, after receiving 8 warning messages, I managed to get it to the Dealer, left the car running, Asst. Service Mgr. saw problem, however,
after they turned off the car they could not replicate the warnings or get a code from the computer. Ford will not
authorize the repair without a code, so not fixed after 10 days in the shop, my dealer did furnish me a car to
drive & they are trying to help me, but NO help from Ford Motor Co. My husband nearly 80, is in failing health & I am stuck
with a car that I cannot depend on in an emergency.. What is wrong with Ford, the computer is not working & the power steering is not working properly. What do I need to do to get approval from Ford to get this problem fixed?
- Shirley H., Montgomery, TX, US