This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We purchased a 2014 Ford Explorer in March 2017of this year. We took vehicle in for exhaust smells in April 2017. Ford service department explained vehicle was emitting carbon monoxide smells into the vehicle. Ford service department explained that the vehicle needed some "sealing" and that the exhaust was being circulated into the vehicle. Once sealed they explained that the issues had been fixed. July 2017 we started smelling the same horrible smells that started giving us horrible headaches and nausea. Every time we entered the vehicle we felt sick. We are a family of 6 with 4 children and will not drive the vehicle because we get sick everytime. This vehicle is unsafe and should be recalled immediately. Sealing the vehicle obviously didn't fix the issue and now we are back to square one.
Exhaust fumes can be smelled when we start veh. And when we have rapid acceleration. Mentioned to dealer several times, was told very few others have had issues and no recall for item as of yet... that was last year in 2016. Date below on when it happened was when we purchased from dealership new.
After higher throttle use for acceleration, there is noticable exhaust odor in the cabin. This dissipates after a few minutes of normal driving and venting with the windows down. City or highway speeds. Noticed after purchasing vehicle 12/2014. Personal research has found that Ford's tsb's have not solved the issue for people having the tsb work done.
We noticed a strong odor when accelerating onto the interstate. With the 2014 Ford Explorer still under warranty, we took the vehicular to the local Ford dealership where we purchased it and were told that they did not smell or notice anything out of the ordinary. However a few months later these reports of carbon monoxide or exhaust leaking into the vehicular was reported. We brought our 2014 Ford Explorer back to the dealership and are told that there is an issue but no recall. For the safety of my family I will not have to pay for an issue that Ford does not think is a problem.
In Dec 2016, my car began experiencing exhaust fumes in the interior. It progressively got worse to the point where I experienced headaches driving it. I took it in for service at santa margarita Ford in rancho santa margarita, ca. Initially they could not find an issue, said it might be exhaust fumes coming thru the windows. A second visit proved there was an odor while driving and they attempted a fix but the odor persisted. The service manager claimed it was not a covered defect and was a result of body damage or defects. My car has never been in an accident of any kind. I asked them to review again and speak to someone at Ford. They proceeded to "fix" body seal issues which was extremely concerning that my vehicle's seal or welds would fail. The odors still persisted although not as strong. A 4th visit concluded with replacing exhaust components. When I purchased the vehicle, I also bought the extended maintenance and whole car warranty. I was charged at least 1 deductible and was without my car for 2 weeks while the dealer continued to work thru warranty coverage issues and repairing the car. I now read that this is a very prevalent issue with this model. At a minimum how do I recover my deductible payments for repairs"? and how am I assured this repair was done correctly now that the issue has been verified in thousands of other similar cars"
- Coto De Caza, CA, USA
Search CarComplaints.com for these popular complaint phrases...
Experience exhaust fumes in the cabin when the A/C is on and you accelerate, specifically when entering a freeway on an "on ramp". we have had this looked into on 3 separate occasions by Ford dealers. The vehicle has been sealed and tested with smoke and the exhaust has been replaced and we are still experiencing the problem. The cabin fills with exhaust fumes and you have to roll down the window in order to get rid of it. It seems to occur when the A/C is on. We have responded to all recall paperwork. We have not been able to get Ford to take ownership of this problem and completely fix it. We do have documents available should you require them.
Vehicle was purchased in Jan 2014....within a short time, I noticed a strong exhaust smell when rapidly accelerating (@ 3500+ RPM). I ensured the outside air vents were closed, but the odor persisted during acceleration. Since the vehicle was driven mostly in town, I didn't pay much attention. In Feb 2015, I was diagnosed with throat & lymph node cancer in the neck. Treatment consisting of surgery, radiation and chemo affected my sense of smell (& taste). I focused on improving my health and didn't worry about the smell.....choosing to believe Ford would notify me of a recall. Since this hasn't happened, im filing a complaint. My concern is that the smell continues. My other concern is that I've never been a tobacco user, and my cancer is hpg in origin (meaning it came from environmental toxins or some non tobacco source). It makes me question how the exposure to the exhaust impacted my health. (& if it is setting me up for a relapse)
While the engine is on, I smell an egg type of smell. Visited a Ford dealer and they said change the inside cabin air filter. Worked for a while but smell returned. Can smell after the vehicle is turned off.
Reported exhaust fumes in cabin under various conditions February 2017. Went to local Ford dealer and had 'repairs' made to correct the problem at that time at a cost of nearly $600. Unfortunately, the problem still exists and it appears to be a similar issue to that being reported in police equiped vehicles..
During acceleration, there is a burnt/exhaust odor entering the passenger cabin. I have taken it in to my Ford dealer several times, but they can't seem to fix the problem even when they follow the tsb. It is makes feel me ill and I am afraid to drive the vehicle.
I have had problems for three years with carbon monoxide fumes in the cabin of the car every time you excellerate. It causes headaches and nausea. They have made attempts in may of this year to fix the problem, but they could not solve the problem. I am afraid of having a wreck and I am now becoming afraid of driving the car anywhere except on straight roads. It has gotten worse the last two years, but it has been a problem since I first started driving the car.
While driving intermittent carbon monoxide / exhaust in cabin. Highway and city driving. It has happened several time in the past 3 years. Smelled like my air conditioner was sucking up exhaust from the vehicle in front of me. But sometimes no vehicles were near.
During high acceleration, with or without ac on, there is be a strong order of exhaust in the cab. If the acceleration is continuous for some time, I roll down the windows...to be safe. On a scale of 1 to 5, 5 being really bad, I would rate a 2- annoying.
Had bad smell in Explorer while driving to vacation destination. Had not noticed this previously but since then have noticed it several times. I need to drive with windows open or cannot stand the smell. This happens mostly on driving highways
First long trip in my SUV. Most of my driving is city driving to and from work. While traveling with the family on our vacation, we all noticed after acceleration (passing cars or up inclines) the car smelled like sulfur or a waste treatment plant (other clever words used by my daughters). This was all highway (two lane up to four lane) travel. Approximately 600 miles each way. With the frequency of the problem on this trip, I realized I've smelled it before but just assumed I was driving past a sewage problem or treatment facility. I never thought about an issue with my car that would cause a smell like that. Upon googling what might cause the problem, I found a lot of info on the issue, including a Ford service bulletin (attached), lawsuits and your organization's investigation of the issue. Based on what I read, I felt I should let you know I have the same issue. I've contacted the local Ford dealership from whom I bought the car and who services the car and they eventually found a bulletin that covers the issue but because my car is recently out of warranty, said I need to pay for the investigation and possible fix(ES). I am not happy about that either and am now concerned whether there is actually a fix. Given the knowledge Ford has about this issue, I would expect Ford to fix this at their cost... assuming there is a fix. I'm going to follow this with a call to Ford Motor Company's customer service department to make them aware.
My 2014 Ford Explorer is emitting a smell in the the vechicle. I drive my truck all day 5 days a week with my job and I have been experincing dizziness and headaches and breathing problems. I borrowed a friends carbon monoxide for a couple of days and it detected readings of (co). I find that I have to drive with my windows open in order to have fresh air while driving so I don't get sleepy. The smell is persistant throughout my work day and I'm very concerned about the carbon monixide and how it is effecting my health. The odor occurs while driving, sitting in traffic of at red lights every day.
A D V E R T I S E M E N T S
- Kyle, TX, USA