This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Every time we drive our 2014 Ford Explorer and turn on the air conditioner or heater we smell a rotten egg type of odor and it makes my wife and child all nauseated and gives us headaches sometimes. Many people have mentioned it to us as well when they are driving with us. It happens when we are parked, driving on the highway and just a city street.
In June of 2015 Ford issued a tsb 15-0113 about a defect with the second row inflatable seat belt system that would exhibit an airbag warning light. This condition renders all airbags inoperable, not just the seat that is effected. On 12/29/2018 I took said vehicle in for service because of the airbag indicator light on the dash. A $54 part was installed at a labor cost of $650 to fix the problem. If you note figure 1 of the tsb the wire harness wraps around a seat support and the fix shown in figure 2 of the same tsb eliminates that wrap that which causes the wire to get pinched and severed. Tsb 16-0001 was issued in January 2016 superseding the previous tsb. Passenger safety is extremely critical and I'm wondering why your organization did not get involved, as passenger safety is one of your major concerns or Ford was not required to address this issue up front, quickly and eliminate a potential safety hazard? my vehicle was at the Ford dealer for service on the following dates;April 2015, December 2016, August 2016, February 2017 and not one time did any service tech look under the rear seat and reroute the necessary wire harness to eliminate a potentia life or death situation. Only after a complete failure of my air bag system was anything done. This is an unacceptable safety violation by Ford and all vehicles with this configuration should be recalled and fixed at Ford expense. My family was at risk during the time the air bag indicator light was on and it could have been prevented.
While driving the interstate, my windshield trim started to peel away, striking the drivers side window as it got worse. I chose not to stop on the side of the interstate for safety reasons and by the time I arrived at the nearest rest area, 8-10" of the trim had come loose. As I was still 60 miles from home, I chose to tuck the trim into the door and close it, which kept it from tearing away anymore. The next day, the pieces had just fallen off into my driveway. I'm shocked that this is something that's happening to vehicles less than 10 years old - mine is only 4. I'm just happy that the whole thing didn't tear away (as in others reported on the internet) hitting someone or something and causing damage. The cost to repair is $265 per side - not covered by Ford. I called Ford and while they admit that this is happening to a large number of Explorer, they will not cover it until a recall is issued.
When vehicle is stopped but running there is a gas smell that comes into the car but it does not happen all the time nor does it linger for very long after continuing to drive again.
- Doylestown, PA, USA
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We are experiencing abnormal and extensive exhaust fumes in the cab. We had a local dealer perform the no charge service offer by Ford to seal the cabin and reprogram the air conditioner but we soon realized this did not resolve the issue. We scheduled to have the vehicle inspected again. We received a message (we have a recording) from the service department manager that there was definitely an issue of exhaust being pulled into the cabin that they could not explain. They said they would call Ford for direction. They then contacted us to say that Ford told them this is normal which is a clear contradiction that is hard to accept as a conclusion. My wife will no longer ride in the vehicle due to the serious affects from the intense fumes during acceleration. Should I seek legal representation? there is a definite discrepancy in the response from the two parties.
Exhaust fumes in cabin area, after taking it to Ford dealer for their "update" this happens under moderate acceleration, has a nasty odor and has caused me to have a headache at times
I noticed the rubber stripping along the right side of my windshield came loose while traveling home on the highway and tore away. After that, my right side windshield panel (pillar) came detached and flew away while traveling on the highway.
When placed in "park" it doesn't register sometimes. I have to fiddle with it to get it to register that it is in fact in park. Otherwise my car battery will drain because it keeps the power on.
Since the Explorer was purchased new in 2014, we have experienced strong exhaust fumes in the cabin area after acceleration in excess of 3000 rpms. Over a year ago, during a routine service visit to a Ford dealership, the technician advised us that Ford was recommending a solution involving placing "patches" om the exhaust system. We agreed for the procedure to be done and after that did not experience the problem again until the last two months. If before accelerating, the vent and air conditioning system is completely shut off until acceleration is completed and approximately 5 miles have been traveled, the odor is not detected. We have described the reoccurrence of the problem to the local dealership and they have checked the patches and reported that they are still intact. They cannot offer any other solution and we fear that the fumes may be hazardous to our health, as we cannot always predict the need to accelerate.
We just purchased the vehicle and took it on a road trip when driving we smelt strong exhaust odors more so when accelerating. We didnt think anything of it until we started getting headaches and our 2 children were complaining of nausea and dizziness an later on started throwing up. Our return trip home we drove with the windows down as to keep fresh air in the cabin. We parked the vehicle and found there was alot of other people experiencing the same issue so we called the dealership we bought the vehicle from and are awaiting to hear back on what needs to be done.
When shifting the car into park it takes multiple attempts for it to lock in park and safely park the vehicle. In researching this problem I've discovered that there are 100's having this issue, and at $1300, to repair, why isn't it recalled?
My husband, son and myself were driving from high point nc to winston salem nc about 30 minutes drive, before arrive to our destination we have to stop almos in the middle of a road because we were feeling short of air almost unable to breath and feeling chest suppression and nausea our son give complain about the smell in the back seat but I was unable to feel it due to stuff nose. My husband had to drink two bottles of water and we got off the vehicle living all doors open, the odor was very strong. In May 15 2018 we took the vehicle to the dealer when we learned about the carbon monoxide recall they say they made the repair and today May 23 we almost crash. I thanks god we stopped and got off the car.
I purchased an used 2014 Explorer and been having issues with a gas odor. I was never informed about this problem when I purchased the vehicle. Upon receiving a recall I then became aware of the problem. I brought it in and they supposedly corrected it. Now it is worst. I will bring in again to fix the smell. My 11 year old daughter suffers from migraines and was placed on adult migraine preventative. My fiance has breathing issues and now uses inhalers. I believe the exhaust fumes is the cause of the medical issues.
12 April 2018 accelerating up hill ac on. 80 degrees outside. No other passengers in the vehicle. Vehicle was shifting around 5000 rom, in automatic, not manual. Again I smelled a sulfurry propanish idor. It lasted about 2 minutes. I have had all recalls / service bulletins performed by my dealer. I have informed my dealer. Help before Ford kills me! there is exhaust getting into the passenger cabin!!!
"driver side door ajar" light continues to come on each time I start the car. I have to open and shut the door to get it to turn off. That occurred for one month. Now the light will not turn off and the "transmission is not in park" light turns on while I am driving. In addition, the dome lights will not go off when I park the car unless I constantly adjust the light dial and eventually the dome light will go off when the doors are locked (30 minutes to get it off the other night). Regarding the rear transmission noise. Over 50 percent of the time when I am backing out of a parking spot, I hear a clunking sound as though I struck an object only to find that nothing is behind me. Finally, when I enter my car and start it, I hear a loud popping sound in the front windshield like the windshield glass is cracking. No idea what that may be.
After several long trips with the 2014 Ford Explorer Sport, I have had the feeling of being ill. Specifically, headache, very weak, lightheaded and nauseous. Has happened numerous times since I bought the car.
A D V E R T I S E M E N T S
- Hanford, CA, USA