This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My ford Explorer has a 3.5L V6 motor. This motor was designed with the water pump installed in the crank shaft. As a result of this when the water pump fails and leaks coolant can leak into the motor and mix with the oil costing thousands of dollars in damages.
The Exhaust manifold/catalytic converter is cracked causing excessive exhaust fumes which leak into the cabin area exposing passengers to carbon monoxide.
The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle was stalling and while the accelerator pedal was depressed, the vehicle failed to accelerate as needed. The vehicle lost motive power and failed to restart. No warning lights were illuminated. The contact stated that she received assistance from a bystander to move the vehicle to the side of the roadway and noticed a puddle of water coming from underneath the engine. The vehicle was then towed to an independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact stated that while driving up a hill, the vehicle was stalling and the parking brake was activated. The vehicle lost motive power and failed to restart. The vehicle was left on the side of the roadway to be towed; however, the contact's husband was able to restart the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 72,000.
- Orange, CA, USA
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Faulty water pump went out on roadtrip, hours away from home. It left me and my children stranded for 4 hours in 100? conditions. No engine light or indicators came on to warn there was a problem. Coolant mixed in with oil and engine started misfiring. I immediately turned vehicle off until a Mechanic could diagnose the problem.
Electric flickering occasionally smells like something burning. No warnings alerted. Interior lights/radio dim or go off or flash. Transmission problems, jerking, loss of power Cabin fills with exhaust fumes especially when stopped Unknown occurrence dates has been happening for at least 2yrs
The contact owns a 2014 Ford Explorer. The contact stated while driving 80 MPH, the temperature gauge indicated that the engine was overheating. The contact pulled over and had the vehicle towed to a dealer. While at the dealer, the vehicle was diagnosed with a defective water pump. The dealer acknowledged that the failure was a known issue; however, there was no recall associated with the vehicle. The manufacturer was also notified of the failure but offered no assistance. The contact was referred to the NHTSA for assistance. The vehicle was driven to the residence and remained unrepaired. The failure mileage was approximately 107,000.
The contact owns a 2014 Ford Explorer. The contact stated while driving approximately 35 MPH, the engine was making loud noises, and then the vehicle stalled. The contact pulled over safely to the side of the road. No warning lights illuminated on the instrument panel; however, a message was displayed to shift the vehicle into park (P). The state patrol arrived on the scene and contacted the towing company. The vehicle was towed to a local mechanic. The vehicle was diagnosed with water pump failure. The contact was also informed that the engine needed to be replaced. The vehicle was not repaired. The approximate failure mileage was 55,000.
Went to start my 2014 Explorer on and it struggled 3 times before turning on. It showed a "Check Brake System" light in the dashboard for a quick second but other than that the car seemed to be ok. I turned on my information panel to check the temperature gauge and it was normal. Kept it on that while driving my kids to school to make sure if I had to pull over I could. I immediately brought it to Hemborg Ford in Norco, CA. When I first brought it in and they popped my hood my coolant tank was below the recommended line and the service advisor immediately said it's most likely my water pump. They had my SUV for over 24 hours for testing and sure enough it's the water pump. Ford decided to install the water pumps INSIDE the engine rather than outside. This is a very dangerous move as the coolant and oil can mix which can cause a vehicle to shut down unexpectedly. Thankfully I trusted my intuition and took it in when I noticed something off and didn't ruin my engine or overall car. I was quoted $2900 to fix this issue. $2500 in LABOR and $400 in PARTS. This is because the job can take up to 14 hours to complete start to finish due to the location of the pump. This is ridiculous. We need something done. Soooooo many people are paying thousands of money out of pocket for something that shouldn't even be a problem. Look at all these complaints: https://www.vehiclehistory.com/articles/all-about-the-ford-explorer-water-pump-recalls
It-??s a dang shame you spend thousands of dollars for a Ford Explorer and because the people that built it were not very smart the people that own them are having to pay thousands of dollars to replace the water pump. And Ford will not recall this or help with the cost. No warning lights come on and then we are stuck with the cost. I will never own another Fire in my life time.
Exhaust smell in passenger compartment while driving; similar to sulfur. Feel safety at risk due to smell causing headaches/nausea; concerned about carbon monoxide or other hazardous materials. Vehicle brought to dealer on 12/13/2021 and issue confirmed. Dealer aware of similar complaints across this vehicle type; TSB is available, so Ford is aware, however not catagorized by Ford as a safety issue. Dealer "reset" HVAC system, installed plugs on tailgate and installed tape on rear body module. Dealer stated additional repairs may be necessary as these "fixes" don't always work. No warning lamps, messages or other notifications. Issue first began November 27, 2021.
The contact owns a 2014 Ford Explorer. The contact stated that while driving the vehicle, the vehicle started to overheat. The check engine warning light was illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that there was sludge in the engine. The contact was informed that there was coolant leaking into the engine oil. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 133,553.
7/20/2020 and before, dashboard light came on with message "check charging system" then steering wheel locked up, turned off engine, waited 2-3 seconds, turned back on and its okay. Kept doing this once in a while, bought new battery, message kept coming on. 07/28/2021 message came on saying "something is draining the juice out of battery". This message came on after we bought a new battery. Told Ford company when getting oil change, they said my battery is charged okay. They don't know whats causing it.
The engine light came on a gave a reading of P0016, which is a camshaft position sensor. Took my Explorer to fred beans Ford in mechanicsburg, pa. For inspection. They told me the cam phasers are computer controlled camshaft gears. The variable valve timing system operates when the engine computer (PCM) sends oil pressure to one or the other chamber of the phaser vis cam timing solenoids. When a cam phaser goes bad, the variable control timing (vct) solenoids would be destroyed, and the engine control unit (ECU) would no longer be able to control the phasers, when this happens, the engines timing would be affected. The check engine code was hard stored in the vehicle which resulted in a failed emmission test. The recommended repairs will need to be done in order to complete the state emmission test. The total for all repairs plus inspection comes to a total of $3,995,05 before tax. To me this should be a recall because my Explorer is running great. The vehicle has on 80,000 miles on it and oil has been changed every 6-7 thousand miles. I understand the F-150 has a similar problem and qualifies for a recall with the same basic engine. To me, this is ridiculous. Nobody would buy a Ford knowing they had to dump $4000 into at 80,000 miles. Like I said my vehicle is running great and to be hit with such a repair price tag is very concerning!! don't want to say this is a scam, but this should be looked into. I could deal with the price if my vehicle was running bad. Appreciate any help,
The contact owns a 2014 Ford Explorer. The contact stated while the vehicle was getting topped off with coolant, she noticed that coolant was leaking from the vehicle. The contact stated no warning light was illuminated. The vehicle was taken to don franklin Ford london (388 ky-192, london, ky 40741) where it was diagnosed with the water pump needing to be replaced. The vehicle was not repaired. The contact related the issue to an unknown recall. The manufacturer was informed of the failure. The manufacturer informed the contact that the VIN was not under recall. The failure mileage was approximately 96,000.
I had took my truck to a nearby Ford dealership for a recall with the toe link to be repaired and yesterday on 01/30/2021 I was driving and the engine and steering wheel started shaking engine sounds like it's about to drop this happened while driving on a city street and once I hit the highway and I started to drive over 50 miles it made it worst, my truck was driving perfectly fine before I took it in to have that recall repaired.
A D V E R T I S E M E N T S
- Aliso Viejo, CA, USA