This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Ford Explorer. The contact stated that the doors failed to lock. The contact stated that the door ajar warning light was illuminated. The vehicle was taken to local dealer ray price stroud Ford (6320 us-209 suite B, stroudsburg, pa 18360, (570) 402-2222) to be diagnosed. The contact was informed that an unknown part needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 94,000.
While driving on the highway my 2014 Explorer alerted me in the driver information section located to the left of the odometer that my 'steering loss stop safety' was unavailable. In addition to this, it displayed, 'service advancetrac' and 'collison warning not available'. moments later my steering locked up and I was unable to turn or control the wheel. We sat stranded, with our three children on the side of the highway for hours until help could come. While operating my vehicle at 70 mph, I lost complete control of my steering making this extremely unsafe for my family and I, and the drivers surrounding us. After some discussion with our mechanic, we believe it could be the steering angle sensor, yaw rate sensor or anything directly related to steering and/or traction control. My car was taken to a local Ford dealership and is awaiting a repair quote.
Rear camera goes black intermittently in our 2014 Ford. While we are backing out of a parking place or out of our driveway it may start as expected but then before we are finished reversing it just goes to a black screen. Other times when we put the car in reverse, the rear camera does not engage at all.
The contact owns a 2014 Ford Explorer. The contact stated while driving 40 mph, the steering wheel became difficult to turn. The contact stated that the steering assist failure and service advance track warning lights were illuminated. The vehicle was driven to her residence. The vehicle was taken to local dealer randy wise Ford Inc. Located at 968 S. ortonville rd, ortonville, mi 48462, (248) 627-3730, to be diagnosed. The contact was informed that the steering gear needed to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 14V286000 (steering), however the VIN was not included. The manufacturer had not been informed of failure. The failure mileage was 127,300.
- Ortonville, MI, USA
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The drivers side door does not 'close' properly, the 'door ajar' sign is consistently on even though the actual door is closed. When you get in/out of the car, you have to shut the door multiple times for it to recognize the door is closed. Many times I have to slam it so hard, I'm afraid I'll break the door. The car doors won't lock, cause it doesn't recognize that the door is 'closed'.the keyless entry alarm will randomly go off, while we're in the house, cause the car all the sudden says the 'door is ajar'. this can be hazardous as I drive as the doors won't lock and we have young children in the car. This also eats away at the battery life, cause the car electrical system is on (interior dome lights, electrical radio panel) since the door is considered open (with the door ajar sign). This has been ongoing for about 6-9 months now.
While driving approximately 15 mph and negotiating a turn the power steering stopped work and quit assisting in turning the vehicle. Thankfully I was driving and was strong enough to right the vehicle and avoid leaving the road. Might have been a different story for my wife. Took it to local Ford dealer and they claim the power steering gear needs replaced and that this model/year doesn't qualify for any steering related recalls. After some research I found that 2011-2013 explirers have a power steering assist recall. Multiple shops claim that this a very common problem with these newer Ford. At the tune of 2700 bucks for parts and labor I am hoping a recall can happen because this is clearly a manufacturer's issue with these gears.
The contact owns a 2014 Ford Explorer. The contact stated that the back up camera periodically blacked out. The contact stated that the failure occurred for at least six months. The vehicle was taken to newins bay shore Ford (219 w main St, bay shore, NY 11706), but was not diagnosed because there was a fee. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 53,000. Consumer stated I bought this because I can only turn my neck a limited amount and really liked the camera for backing up. At any time in the middle of a backed the camera will go blank leaving me standed, I have contacted Ford headquarters.
The apin (navigation/display) system on this vehicle constantly blanks out so you loose all saftey information. Gps constantly goes off course meaning your driving down a road and it has you floating off to the side of the road half a mile away and 1/3 mile behind or ahead of your location. This causes numerous re-routes including those that might not be safe to conduct. The heads up display system constantly blanks out and resets loosing all saftey information, sometimes it stays blank a long time. Ford had extended the warranty for apin system they know is faulty to 5 years I took my vehicle into service both under warranty I paid deductible for as well as in 2018 to have it repaired; they applied the same updates over and over and refused to replace the faulty apin system. Ford now refuses to assist and I feel this is major saftey concern, not only does the product just not function properly but I feel are major saftey concerns when the displays all blank out and reset or do not come back on... this occurs while driving. Ford refuses to fix the problem and allowed the extended warranty they offered to lapse so that they could wash their hands of it. I feel this faulting system could result into a crash of some kind by distracting the driver when blanking out; rerouting improperly onto roads that do not exist. And so on.. this is constantly happening and sometimes it wont happen but a few months a part and other times it will happen several times a day with in each other.
When my car idles for 3-5 minutes, dash board starts dinging and all sensors light up. Cold air turns into hot hair, gages stop working, if I turn off the car the car won't start back up until 15-20 minutes later. This happens more in the summer time then winter. So far this month- July it's happened 5 times.
The contact owns a 2014 Ford Explorer. The contact stated that the steering wheel would sporadically tighten and the "steering assist fault" and "check charging system" indicators illuminated. An independent mechanic referred the contact to brandon Ford (9090 E adamo dr, tampa, fl 33619, (813) 246-3673) where it was diagnosed that a new alternator was needed. The contact had the vehicle towed to an independent mechanic for a second opinion. The mechanic replaced the alternator. The failure recurred and the contact called the dealer who informed her that the alternator should have been replaced with one from the manufacturer. The vehicle was not repaired again. The contact was concerned that the dealer was recommending a higher repair bill. The manufacturer was not notified. The failure mileage was 100,000.
Driver visor mirror and buttons for garage door opener failed to function in 2018. Dealer replaced the visor. First week of may of 2019 visor mirror and garage door buttons are on the replacement visor are not functioning. Also the lights on the side mirrors that inform you that another vehicle is approaching work only occasionally. The vehicle is parked in the garage. The other visor mirror is function correctly.
The contact owns a 2014 Ford Explorer. While driving various speeds, the air bag warning indicator illuminated continuously. The vehicle was taken to bill alexander Ford Lincoln Mercury (801 E 32nd St, yuma, AZ 85365) where it was diagnosed that the connector under the front driver and passenger seats were faulty and needed to be repaired. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 90,000.
When driving in heavy rain or snow, I get a warning on my dash saying low battery mode, and then I lose all functions, including power steering, collision warning, lights on my dash and display. It has happened numerous times. Everytime it rains or snows I suffer with this issue.
When we first received the vehicle we went on a road trip to AZ and the computer completely blacked out on the dash and the suspension was super wobbly. So we called to make an appt to bring it in as soon as we got back in to town but it was a 2 week wait for an appt. They kept our car for three weeks and as soon as we got it back it was the same problem. So we asked to make another appt and this time they kept our car for a whole month and got it back and the same problem. Any little bump or indent in the road and the car is wobbly all over sounds like the bearings. We have yet to get it fixed and I seen there was a recall on 2014 Ford Explorer for the rear bearings. I called the number for recalls and they said they didn't see one for this VIN but it's the same problem from the recall in 2016 for the same year vehicles.
The electronic door locks on the vehicle will either stay unlocked or locked and it makes it very difficult to get in and out of the vehicle. For example I pulled up to my infant sons daycare to drop him off for the day, the rear passenger door would not unlock, no matter if I used the key fob or the buttons on the inside of the front door, the lock would not pull up from the inside either I eventually had to pull him out of the vehicle thru the front passenger door.
The electrical system periodically goes out, the dash lights blink off and on, alrms go off with messages that state there is a failure of terrain, management, ABS system and power steering, then the power steering goes out immediately, dash is black. This is very dangerous, it seems to be a known issue with Ford when researching the issue. Someone can wreck and die with this electrical failure
Air bag warning light came on. Brought in to heritage Ford modesto ca. Was diagnosed that the wire harnesses for the rear driver and passenger seats needed to be replaced. Was informed that it is not covered by any factory recall despite being a common defect and safety issue. Mileage at time of service 62,000 miles. Cost $565
Throttle body actuator drove my car around all morning, got gome let it sit for a fee goirs went to go back to town and it started skipping, I had no power to my gas peddle, the engine amd wrench light came on and I could notndrive my car.
A D V E R T I S E M E N T S
- Stroudsburg, PA, USA