This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving an error message with wrench symbol came on and car wouldn't move. I pressed gas pedal and still wouldn't go. I was driving on a city street in heavy traffic..
The contact owns a 2013 Ford Explorer. The contact stated that there were strong fumes emitting into the cabin of the vehicle, which caused nausea and headaches. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The approximate failure mileage was 30,000.
The throttle body fails causing my vehicle to enter "limp" mode regardless of location or current speed. Will go 70 on a highway then all of the sudden lose speed and speed control. This issue can also happen when accelerating, slowing down, etc. The biggest worry is losing speed control regardless of location. This issue has been identified in other Ford models and is being voluntarily repaired (by Ford). However, for some reason the 2013 Ford Explorer was not included in this. Obviously losing throttle control while driving, hence Ford voluntary repair of the issue. The issue started two weeks ago and randomly happens. Last happened on 05 Aug 2016.
On two separate occasions, the car stalled after de-accelerating to a stopped position and made a "clunk" sound from the transmission area. During the first event at a traffic light, a very noticeable "clunk" was heard that sounded like the transmission. The car was re-started and seemed to drive normally. To be on the safe side, we brought the car to the dealership to have it checked but they could find nothing wrong. During the second event at a stop sign, another very noticeable "clunk" was heard from the underside of the car and the car actually shifted so that it was felt by the body. After re-starting the car this time and placing it into drive, this time the car did not move when pressing down on the gas pedal. Instead, only the engine revved up. In addition, when putting the gear into the reverse or drive position, that loud "clunk" sound and the physical shifting of the vehicle also happened. Because the car would literally not go, we called for a tow-truck and took it to the Ford dealership. At the dealership, a customer care rep and a technician came outside to look at the car. When putting the car into reverse and drive, the same "clunk" and shifting of the vehicle was observed and acknowledged by both men. However, at this point the car would move forward when applying the gas. We left the car at the dealership for evaluation. When following up early the next week, ,we were informed that they had driven the car about 100 miles over the course of three trips and the car was running normally. Also, we were told that the diagnostic/evaluation of the PCM and transmission did not show anything was wrong. In my opinion, there are two problems here: #1, the stalling/transmission problem and #2, the inability to identify the problem for such a major event
- Matthews, NC, USA
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I purchased a new 2013 Ford Explorer in puerto rico on November 2014. Since the first day it leaked exhaust fumes into the cabin when accelerating. After more than 10 service visits to the dealership, I was told by Ford field service engineer carlos J. dominguez "there was nothing more they could do about the problem because it was caused the vehicle's design, the angle and height it stands from the road and the vacuum that caused when the vehicle accelerated". I was diagnosed with lymphoma - cancer a year and a month after I purchased my 2013 Ford Explorer. I traded it in for a new 2016 Ford Explorer last may in the hope the new model did not have the same issue, but it does. After dealership consulted Ford, they asked me to bring the unit in to perform the same remedies as my previous 2013 Ford Explorer unit. Consulted my oncologist and we are looking into the possibility that my 2013 Ford Explorer might have caused my lymphoma cancer.
Exhaust smell in interior of vehicle. I typically drive with A/C or heat on (seasonally) and always use outside air (no re-circulation). Smell is more noticeable when idling at a stop light or otherwise not in motion. Have tried two service calls recently with no resolution. An additional related issue is an even stronger fuel smell in my garage. This is more of a pre-combustion smell. The dealer reported that this is normal as a result of the capless gas tank filter system. Definitely a health hazard for anyone entering the garage, and the smell gets into the house. These issues have persisted for the past 6-12 months, getting worse over time. To date, the dealer has no resolution for either issue. Please help.
Bought a used Ford explore XLT with 32K miles. As I have been driving the SUV I am noticing that whenever I fully press down on the gas peddle to increase my acceleration whether I am merging onto the freeway, changing lanes or scaling a hill, the cabin is filled with a strong emissions odor. Which worries me because I normally have children in the vehicle. As I let up on the gas peddle the odor dissipates. I have noticed this odor when I have my max A/C function on which is using recirculated air.
Delay or lag under heavy acceleration, was making a left onto incoming traffic from a complete stop, should have had enough time under normal circumstances to make the turn but there was about a 3 second delay before the engine really kicked in and started accelerating and ended up almost causing an accident, I've never felt so powerless to do anything other than veer out of the lane to avoid getting hit
Delay or lag under heavy acceleration, was making a left onto incoming traffic, should have had enough time under normal circumstances but there was about a 3 second delay before the engine really kicked in ended up almost causing an accident, I've never felt so powerless to do anything other than veer out of the lane to avoid getting hit
Car has auxiliary A/C system and cabin will fill with exhaust smell after merging into traffic. This is to say after heavy acceleration and then backing off to traffic speed you can smell exhaust in the car and when I do I open a back window to get rid of the odor. Have personally gotten headaches after longer drives and now suspect exhaust. A/C settings are in recirculation with the auxiliary system on also. Dealership had a tech ride with me and we went for a drive in the car, he did not smell the exhaust to the same degree as I did but said there was a tsb to seal the rear area of the car and the rear valance would have to be taken off. (rather long job) dealership told me it would cost about $669 and is not covered by my extended warranty or by a safety recall. This is something I think the manufacture should take care of since it is a safety issue.
Defective throttle body. Vehicle unexpectedly shuts off. This has happened while turning in front of on coming traffic luckily the vehicle was able to coast to the shoulder. Has also happened on the freeway and in the middle of an intersection. It has happened at least a dozen times. All power to vehicle is lost. Part for vehicle is currently on national back order which indicates that there might be more problems with this part on other vehicles and not just mine.
Vehicle emits bad odor upon hard acceleration or any other activity which puts a strain on the engine. Dealer deodorized the exhaust system with some perfume like substance which stopped the smell, but probably not the gas, for a while which soon wore off and returned. Ford does not claim to know anything about the issue. I'm concerned about carbon monoxide and have thought about putting in a sensor to record the levels. There is something wrong with the exhaust system.
Exhaust fumes enter the cabin during hard acceleration. This is most noticeable when all windows are closed and the climate control system is on. Reproducible most easily when at 30 mph or higher when merging onto a highway. This has happened since the vehicle was purchased new. One note: This may happen at any speed however the vehicle is not put under maximum or near maximum acceleration unless merging onto a highway or passing.
One week after I purchased my brand new Ford the transmission started going bad after a month I was told that it is defective and I had a new transmission installed my air bag sensors were changed cause they were defective my transmission was damaged again and was repaired again and the fuel was also recalled my Ford still give me a very bad smell when driving on the highway I believe it still has damage in the transmission also when I went to get my car balanced with Ford the power steering piece that was electric that cost me almost $1,000 please I can take any help I can get
Fuel throttle body error P2111 has happened 5 times in 3 days, causing great distress to me and my family. This is a potentially deadly defect and it seems many others are having the same issue. What occurs is that a wrench appears on screen with the error message "terrain management system fault" and the vehicle goes into "limp mode, " even at highway speeds, causing the accelerator pedal to become unresponsive.
The contact owns a 2013 Ford Explorer. After attempting to accelerate, the vehicle hesitated to respond. The contact heard a whining noise coming from the engine. The vehicle was taken to the dealer where the engine computer was flashed, but the failure continued. While driving, an egg like odor was present inside the vehicle. The contact was informed by the dealer that the odor was due to a failed overflow jar for the radiator. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 813.
The contact owns a 2013 Ford Explorer. While driving 60 mph, the vehicle stalled and the check engine warning light illuminated. The failure recurred several times. The vehicle was taken to the dealer, but the cause of the failure could not be diagnosed. The manufacturer was made aware of the failure. The vehicle was not repaired. The VIN was not available. The failure mileage was 20,000.
The contact owns a 2013 Ford Explorer. While driving at various speeds, the accelerator pedal was depressed but the vehicle lost power. The vehicle also hesitated before accelerating. In addition, the contact noticed an abnormal noise coming from the engine compartment and the check engine warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 125,000.
Getting exhaust fumes in the cabin of vehicle at times. Sometimes so bad that it makes you sick nauseous and headaches. Ford refuses to fix problem under there warranty. It happens at any time slow or at highway speeds when using the ac or heater it is even worse.
A D V E R T I S E M E N T S
- Leander, TX, USA