This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The windshield makes a loud cracking sound (for the last 4 months- this is how ong ive owned it) and a few weeks ago, the sound happened and the window cracked from the frame toward the center (about 7").
While driving normal highway speeds my driver side windshield trim piece flew off. This is not safe as now I am worried that the passenger side will do it next.
The rear camera intermittently goes black and there is nothing on the screen except an error warning. We have experienced this problem for a couple years however it is becoming more frequent.
- Longwood, FL, USA
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For the 4th time since I have owned this vehicle, the trim on the driver's side of the windshield came loose, (the other times it snapped off), the gasket seal around the windshield came loose as a result, loosening the edge of the windshield. The first and second times we thought it was a coincidence or installation problem. By the 3rd time, after Ford denied there was an issue, my mechanic's shop took the time to investigate and found that this is a recurring problem and a design defect. This just happened again and once again I found myself hoping to make it to a store where I could buy tape to hold it all in place until I got home. I used a fair amount of 10x tape, but in addition to severe anxiety and stress over wondering if my windshield was going to peel off (that's what it sounds like), I also had the worry of being in an accident or causing one when the trim snapped loose completely and flew onto the highway. Because I travel for work as well as fun, I am now facing another repair bill that I cannot afford, but cannot do without. All four times this has been at highway speeds. I have reached out to Ford Motor Company and they have denied that there are any reports of problems. I looked online to see that you have opened an investigation and that there have, in fact, been numerous complaints about this same issue. Any support or suggestions would be greatly appreciated, and I am happy to speak in further detail with you. Thanks.
The trim of the windshield has come off. This may have hit other drivers behind me as well as caused significant distraction to me. Also the rear view camera does not work and should be recalled. This causes significant safety concern.
I was driving down the highway yesterday (Sunday, March 26, 2023) and the windshield trim panel on the driver's side flew off. I was doing the speed limit, which was 70 MPH. Thank goodness there wasn't anyone behind me! It could have smashed into their windshield!
The sunroof motor burned out due to water intrusion from clogged drains. Water also pooled in the passenger side floorboard and soaked the carpet from faulty drains. Cracks in the manufacturer's seam sealer at welds cracked at the back tailgate and leaked all down into the carpet and floorboard below the cargo area. This is a huge issue for those of us to are extremely sensitive to mold and mildew. It can also cause severe corrosion to other components of the car. I have reported it to the company and the dealer and they say that it is not their issue. In fact, they accused me of trying to weld or caulk the cracks. The vehicle has been inspected by Ford mechanics. There were no warnings of any kind. I discovered the burnt sunroof motor due to the sunroof not closing. Had to scramble to find someone to remedy the problem. I've investigated these issues and there are several customers with these exact same problems on Ford vehicles from 2011 - 2019. There should be several recalls concerning these issues.
My Explorer has been parked for a few days, after opening the passenger side, I noticed that there was a large puddle of water sitting there on the floor linear and on the flooring itself. I checked the moon roof, it was closed, no visible water so that is not possible. I checked the side door and seals, no issues. I noticed that water was from the top part of the passenger side inner footing area coming down so I checked the windshield area. And as assumed, water was creeping in from the windshield area due to bad caulking job/defective engineering causing water (rain/snow, etc) to creep in and soil the electrical area and the flooring.
Lights and passenger door ajar stay on. Lights don't turn off when backing up or until driving forward at a certain speed. Locks unlock by themselves. Lights will randomly turn on when no one is by the car. Have 3 little kids need a car that should be reliable to lock the door to S and stay locked or to safely back up with visibility but can't bc the lights stay
Random rear window exploding. Car had no chips or damage to rear windshield. The car had been parked for long periods of time. Vehicle was parked, not running, backed in away from street for 20 minutes before spontaneously exploding. The center of the windshield as well as the outside edges had holes blown out. Weather was and had been between 58' and 70' for the past week.
The power steering went completely out. Steering wheel locked up & the turn signal & wipers wouldn't work. At first, I could turn the vehicle off & it would reset but it started happening more often at a low speed or when I would put the vehicle in reverse. It went completely out in August 2019. My particular 2013 Ford explored didn't have a recall for this & it cost $2,300 to fix.
The contact owns a 2013 Ford Explorer. The contact noticed that the windshield molding sealant detached from the vehicle without warning. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was approximately 75,000.
The contact owns a 2013 Ford Explorer. While driving various speeds, the climate control temperature remained at the high heat setting. There were no warning indicators illuminated. The vehicle was taken to apple Ford of lynchburg (2113 lakeside dr, lynchburg, va 24501, (434) 385-5012) where it was diagnosed that the front controls interface modules failed and needed to be replaced. The vehicle was not repaired and the failure recurred. The manufacturer was made aware of the failure and provided case number: Cas223-28019. The failure mileage was approximately 149,121. Consumer stated in my attempts to cut off the heat (it was a 95* day) from blowing, I almost hit a cement girder. This was only 1 of many times that this happened. The heat would cut off. ____ this created a dangerous situation _____. Since-Ford gave me a comparable vehicle to drive and the repairs have now been made. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
The molding on the drivers side of the windshield suddenly detached and flew off during travel. This actually happened 2 years ago and we replaced the part ($200) and installed it ourselves. Well guess what happened again? the passenger side molding detached and flew off during travel this time. Both times this occurred at freeway speeds. Now I know for sure it's a faulty part and not a fluke. I am super frustrated that I have to cover the cost of this a second time. Also to have pieces of your vehicle flying off and potentially hitting other vehicles who are also traveling freeway speeds is a huge safety risk. Not to mention it makes the vehicle look really ugly. I am filling this form out at work and am unable to upload a photo, but if you google Ford Explorer windshield molding issues you will see exactly what I am reporting is not an uncommon occurrence.
I noticed the outside trim around the sides of the windshield appeared loose on the driver but mostly passenger side of my car. A few weeks later when I started driving over 10 mph down the road, I heard a noise like something beating against my windshield. I noticed the rubber seal around the windshield and between the trim and the windshield had come off and was flapping in the wind against my windshield and car. The body trim is now loose as well. I had a little water even leak into the car. It was very distracting and almost caused my wreck. I had to temporarily tape the rubber trim down as it keeps coming loose and gets worse as you drive (which you have no choice when you are not close to home or can't get your vehicle in for repairs until weeks later).
While driving at approximately 35 mph, the rear window shattered spontaneously with no signs of impact. Outside temperature approximately 32 degrees, inside approximately 70 degrees. The tempered glass literally exploded. No other physical damage to the car apparent. After doing a google search, I found this is not unique to me, and that sunroofs and windows often shatter spontaneously due to manufacturer defects that can be latent for years. Specifically noted was Ford; in particular, the F150. This car is a Ford Explorer. The entire window requires replacement.
A D V E R T I S E M E N T S
- Bremerton, WA, USA