CarComplaints.com Notes: The NHTSA's complaint data shows potentially scary power steering problems with the 2011 Ford Explorer.
The steering complaints are pretty serious - owners report the power steering cuts out while driving. The NHTSA opened an investigation into the power steering problems in June 2012, which lead to a recall in 2014. However years later, many 2011 Explorer owners report this defect is still occurring.
It's too bad because the 2009 & 2010 Ford Explorer are solid, trouble-free model years.
10.0
really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
43,926 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My wife and I bought our Explorer less than a week ago and we smell a really bad rotten egg smell, sulfur, carbon monoxide smell in the vehicle badly. We smell it when parked, idling at a stop, accelerating and cruising down the road, so basically in all aspects of driving we smell it. This is very unhealthy for all of us to be breathing this in ecspecially operating a moving vehicle at the rate of speeds upwards to 70mph and having something happen to us while driving. I've seen news articles of police even crashing and civilians because they black out or pass out because of the strong smell. Its's so bad it's been giving my wife and I headaches. We have a 1 year old son that rides with us and I can't imagine that's good for him to be breathing in. We have teaches our destinations with very bad headaches. We have researched after we purchased the vehicle and found it's a big problem with all Explorer 2011-2015. This is unacceptable and I will not be driving this car until it's fixed because I'm not risking my life and certainly won't be letting my son be exposed to it. Ford needs to recall and fix this issue. We bought this vehicle because it was a top rated used SUV to buy for our growing family. Please contact me about this issue because this needs to be taken care of asap.
Ford Explorer carbon monoxide. When driving car for over 15 mins at a time the cabin fills with a rotten egg smell and causes a severe migraine. If you do not turn ac/heat off and roll down the windows you will become lightheaded and dizzy. Kids complain of becoming very sleepy when in the car and the air or heat is on. We have to consistently drive with the windows down to insure that we are not being poisoned with CO2. I have taken my Explorer in twice now and have been told both times after extensive testing that there is nothing wrong with my car. It does not matter whether you are driving on a highway, city street, or sitting still if you are in the vehicle for more than 15 minutes the CO2 starts up if the air or heat is on.
Always got tired when I drove the vehicle. I never felt completely alert when I drove it. I wouldn't take my grandchild anywhere with me in that vehicle because I didn't feel comfortable or safe driving in it with others. One day I got really light headed and the next thing I knew is I wrecked the vehicle into the side of an over pass wall at 35 mph. I no longer have the vehicle, but I never knew why it happened. Did the vehicle have a cabin monoxide leak? when I had the accident I was so out of it that I thought a car was beside me or something. All I know is I never felt safe driving it with the way it made me feel...updated 12/13/17
While driving the SUV, an orange wrench error came on the dash board. Then the SUV had no acceleration. I was able to coast to the side of the road, turn off the SUV and turn it back on. After restarting the engine, the SUV had acceleration, but this error and no acceleration keeps happening. I have been told this is an electronic throttle body issue that Ford is aware of, but doesn't have a recall listed for this issue for my truck.
Car has nauseating smell when air conditioner/heater is on. Air conditioner overhauled at my expense July 26, 2017. Smell remains, although slightly better at times. Smell is a cross between burned rope/urine-type smell. If driving all day, or long distances, I get a headache. Please respond
- Oxford, OH, USA
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Exhaust fumes coming into the cabin while in motion. I noticed this issue when we bought the car in 2015. I complained to Ford in December 2016 and was told that I have to pay to have the hoses rerouted so that the exhaust fumes don't come into the cabin. I called Ford again today and once again they told me I had to pay to fix this issue. I drive with my windows cracked or opened due to my concern of the possibility of carbon monoxide poisoning while driving the car by myself or with my children as passengers.
2011 Ford Explorer that I bought new in 03/2011 and that has an issue about the airbag light being on and off at the very first month of the car purchase it has been constantly checked and fixed for free within the time warranty. Then I have to come and pay almost every year to fix the airbag light.
Today 09/09/2017 my friend called me as informed me that he saw yesterday 09/08/2017: On the news there was a law suit against 2011 Ford Explorer about carbon monoxide emission. The report stated that people were having headaches, were nauseous, etc.., which is exactly the symptoms I am having since roughly a year. On February 2017, I went to see a neurologist as my headaches and nausea were worse. I went through several medical tests and I am taking a prescription for the headaches. Now I honestly and strongly believe that this problem might be the trigger of the symptoms since I never been sick like that before.
One week after purchasing a pre-certified vehicle, the car didn't want to accelerate & go into gear. 4 months later having similar issues & felt like the car got rear ended while driving on 2 different occasions on the highway that same week. I was drawn bing in the garden state parkway in NJ and had to slow down for traffic. Also at the end of the week the car didn't want to accelerate & go into gear while driving out of the driveway.
I have 2011 Ford Explorer, which I take into the local Ford dealership for maintenance regularly. I have had me Explorer a little over 2 years. Ever since I purchased my Explorer and I would take it in for maintenance, I would tell them I smell exhaust fumes on the inside of my vehicle. Only once did they check it for me. At that time, they said the guy couldn't smell anything. Well, today 8-24-17, I had to take it in for another issue. My Explorer engine would completely shut off when I would decelerate. Needless to say that was a serious issue while driving...they are repairing today. But, I also ask them to check for exhaust smells once again. Well today, I guess someone smelled the exhaust because they told me they could fix it at a cost over $200. Said it was an update for the exhaust module or something like that. I have an issue with paying that, since I know that there has been several complaints about this very issue with my model of Ford Explorer and that there is a class action lawsuit against Ford to resolve this issue. The reason I know this is because when they initially said they didn't smell anything I googled to see if anyone else had this problem and they did. When I ask the dealership today why I would have to pay that, they said because my vehicle is not a police vehicle and there is no recall on my vehicle for the exhaust problem. So, I guess if my vehicle was a police vehicle, it would be repaired by Ford for free. Point blank, I would like my 2011 Ford Explorer repaired by Ford at no cost to me for the exhaust problem.
I have a really bad exhaust odor in the cabin of my Explorer. During a 2500 - 5000 RPM acceleration, you can smell exhaust in the cabin. My mother has become sick riding in the vehicle and various people who I have driven on long road trips with in the Explorer have complained about headaches. Commuting daily with my Explorer recently has made me feel very nauseous. I have complained to Ford in 2013 and 2014 about the exhaust odor issue but they said I did not have it without testing for carbon monoxide levels. I have this documented in dealer records at Ford koons of silver spring. Believe this is related to the carbon monoxide issue that Ford has refused to fix, and I believe my family and I are developing health problems due to these concerns. I would like to have my car tested for carbon monoxide if possible.
Shortly after I bought my 2011 Ford Explorer, I noticed a carbon monoxide smell inside the vehicle and my daughter was always "tired" when this happened. I opened the windows. Three different mechanics could not identify the problem. I have had a carbon monoxide detector in the car for years. I keep a comforter in the car for cold days when I need to keep the windows down. I'm glad his issue has been identified, especially for those parents who drive their child around until they fall asleep.
Smell of exhaust fumes inside the cabin when accelerating hard (ie, to merge on the freeway etc). Have noticed the issue since we first bought it (used) in 2013).
We have a exhaust smell in the cabin area when the vehicle is running, mostly when the climate control is operating and more so when the rear air is in operation. We have reported it to our local dealer (future Ford of roseville ca.) and they have done nothing for the problem. We try to drive with the windows cracked open as if you dont we get burning sensation in the eyes and other irratations from it. We have also tryed to trade off the vehicle and have been offered less than half of what the vehicle blue books for. We would like this problem addresed
My Explorer has had an exhaust smell in the passenger area. I have brought it to sears auto and Ford dealer and both told me there was nothing wrong, yet I continue to smell the exhaust when I am driving on the highway and up hill, with my ac on. I am worried about this problem since I am now seeing that police and other Explorer are having them same problem.
When I drive with the windows closed for any length of time I have to open the windows and many times I pull over to take a breather. I mentioned to a friend today this problem and he told me he had seen the night before that this model vehicle had many complaints as carbon monoxide may be the problem. I had thought about that but dismissed it. It does not happen with my other vehicles. I am going to be very careful now but this is ridiculous. Please make Ford repair this major safety issue.
Foul smell when driving and air conditioner on at times. Happened many times over the last year. Excessive sleepiness when driving and have to pull over.
A D V E R T I S E M E N T S
- Grand Rapids, MI, USA