CarComplaints.com Notes: The NHTSA's complaint data shows potentially scary power steering problems with the 2011 Ford Explorer.
The steering complaints are pretty serious - owners report the power steering cuts out while driving. The NHTSA opened an investigation into the power steering problems in June 2012, which lead to a recall in 2014. However years later, many 2011 Explorer owners report this defect is still occurring.
It's too bad because the 2009 & 2010 Ford Explorer are solid, trouble-free model years.
10.0
really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
59,080 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford Explorer. While driving in inclement weather at an unknown speed, water leaked down the rear driver and rear passenger seat belts. The vehicle was taken to a dealer for diagnostic testing, but was not repaired. The manufacturer was notified. The failure mileage was 22,000.
I was driving down the street at around 20 mph when there were cars that suddenly stopped. When I was braking I felt as if the steering was allowing me to turn and it happened so fast I felt as if I lost braking power. Then I hit the car in front of me hard.
My vehicle was parked in the driveway, where it had been since the previous day. I opened the front drivers side door and got into the car. I put the keys into the ignition switch and started the vehicle. At this point I closed the drivers side door. At this moment I heard a loud "pop" sound. I looked into the rear view mirror and saw a large hole in the glass of the upper center portion of the rear window. Upon further inspection the remaining glass was shattered and spider webbed. There was glass on the ground outside the vehicle as well as in the rear compartment of the car.
The chrome on the vehicle (back panel, wheels, door handles, grill and side bumpers) are all corroding. Ford is denying any responsibility saying it is "environmental" even though the vehicle is less than 8 months old. The vehicle will inevitably rust compromising the value and safety.
The contact owns a 2011 Ford Explorer. The contact stated while driving through dirt or water, particles would seep into the vehicle on the drivers side. The dealer and manufacturer were notified, but denied any assistance with repair to the failure. The vehicle was not repaired. The failure mileage was 5 and the current mileage was 11,000.
A D V E R T I S E M E N T S
- Woodbourne, NY, USA