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CarComplaints.com Notes: The NHTSA's complaint data shows potentially scary power steering problems with the 2011 Ford Explorer.

The steering complaints are pretty serious - owners report the power steering cuts out while driving. The NHTSA opened an investigation into the power steering problems in June 2012, which lead to a recall in 2014. However years later, many 2011 Explorer owners report this defect is still occurring.

It's too bad because the 2009 & 2010 Ford Explorer are solid, trouble-free model years.

10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
59,080 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Explorer body / paint problems

body / paint problem

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2011 Ford Explorer Owner Comments (Page 2 of 3)

« Read the previous 20 complaints

problem #25

Dec 092018

Explorer

  • 83,000 miles

A D V E R T I S E M E N T S

I have leaks through the seat belts on my third row. My car has a mildew odor from these so it has been happening for a while. I had carmax fix a leak that I noticed in 2016 but now 2 yeats later it is really bad. I looked up online possinle fixes and fou D hundreds of owners with the same issue and no fix. Ford is very difficult to deal with for the repair. Pleas look into this faulty issue and require a welding fix on the seems by Ford. Seems all information I have found with the issue is with the new Explorer body starting with my 2011 year. Leak occurs qhen it rained or when car is washed. It is so much water that we currently can not use the third row seatong as a seat. It is constantly wet.

- Ponte Vedra Bch, FL, USA

problem #24

Oct 012018

Explorer

  • miles
Noticed serious water leak in rear tire storage compartment. Analysis indicated water penetrating from cracks in the machine welds at the corners of where the roof line meets the back tail gate as well as the stamped machine welds at the two lift gate hinges. Created mold problem when tire cover and sponge pad became soaked. Concerned rust at the corners, hinges and tire compartment will eventually give way.

- Riverhead, NY, USA

problem #23

Sep 092018

Explorer

  • 118,000 miles
When I purchased this vehicle two years ago I noticed a water leak which ran down the 3rd row seat belts. I contacted my dealer and they weren't going to cover the repair, but after some help from my service adviser they covered most of it. Now, 2 years later, it is leaking again and worse. My passenger side front seat floorboard fills with water when it rains. Water is also leaking from the headliner and dripping on the electronics in the center instrument panel. And the leak at the 3rd row seat belts is back. Research indicates that it is the sunroof causing the problem. Ford says that they don't have a recall so it will not be covered by them. I'm furious that such an expensive car would have this recurring issue and Ford turns a blind eye. There are reports all over the internet of people with the same problem. It is not an unknown issue, just one that is not being addressed by Ford.

- Beaverdam, VA, USA

problem #22

Aug 122018

Explorer

  • 122,000 miles

A D V E R T I S E M E N T S

Driving about 65 miles per hour on the highway, passenger side windshield trim flew off the car into traffic behind me (no previous damage, nor looseness etc.). when we stopped to see what happened, realized the driver's side had also come loose, but was still attached to the vehicle.

- Rockland, ME, USA

problem #21

Jul 122018

Explorer

  • 50,000 miles
My husband bought my car from a used Ford dealership 2 years ago. In the two years we have had to replace the molding around the front windshield 3 ones. The passenger side flew off while driving down a road and we replaced it. The driver side flew of 2 times after being replaced. We went to the Ford dealership and they said I'm sorry there is nothing we can do. He even told us that 4 other people came in wth the same problem.

- Pasadena, TX, USA

problem #20

Dec 152017

Explorer

  • 99,600 miles
I was traveling with my family down a busy highway. The windshield moulding on the driver side flew off. I was going about 70 mph with flow of traffic. No abnormal wind, just wind from speed. Was no reason it should have flew off. I have talked to numerous other Explorer owners and this is a common issue. Some have even had to be replaced more than once. Thank you for your time and I hope there is a solution found to this.

- Wilson, OK, USA

problem #19

Jul 202017

Explorer

  • 109,333 miles

A D V E R T I S E M E N T S

I have, on several occasions, have gotten very very tired while driveing my 2011 Ford Explorer to the point where I have almost fallen asleep behind the wheel driving and have fallen asleep while idiling in the driveway. Not to mention the excruciating headaches ive suffered from recently along with nausea, not to mention the smell of exhaust in the cabin.

- Nashville, TN, USA

problem #18

Feb 282014

Explorer

  • 50,000 miles
When accelerating up inclines or hills or when entering the highway from the acceleration lane or accelerating to pass a strong odor of exhaust gas can be detected in the passenger cabin. The smell is so strong the windows have to be let down to evacuate the cabin of the exhaust gas.

- Altoona, PA, USA

problem #17

Sep 052016

Explorer

  • 80,000 miles
Driving down road at 70 mph the plastic covering over passenger side front pillar came off, flew over car and landed off road behind me.

- Saint Maries, ID, USA

problem #16

Jul 042016

Explorer

  • 5,000 miles
Regards from the first year I purchased I have entered the exhaust area of the cabin. From the first year, service, people who attended me in the Ford dealer, told me I could not find a cause or that was part of the design of the unit. I got to take it to 2 different dealers whenever I'm driving and presented me having to climb down or up a hill, it is where the problem arises. I may happen in the express or normal roads. The one last visit for a recall, returned to discuss the problem and now tells me it costs me $ 600 for the repair memo I get how to work with the problem. I have trouble because they spent 36,000 miles. My comment is that from the first year've been reporting the problem and did not have any kind of solution. The smell is now very often and truly bothers to guide and must represent a health problem.

- Arecibo, PR, USA

problem #15

Apr 282016

Explorer

  • 100,000 miles

A D V E R T I S E M E N T S

I was driving down I64 East when I started hearing this loud buzzing like noise. Next thing I knew it sounded like something hit my driving side window bounced alone my car and flew behind me causing the driver behind me to Dodge it....I pulled off the interstate to find that the trim was gone alone the driver side windshield. It had hit the drivers side on my car in multiple places and caused long black marks on my side mirror, and rear side panel. Got back on the interstate and not even ten minutes later it happened to the left side. Same exact thing! right passenger side trim flew off hitting my wife's window, scratched the car and caused person behind us to Dodge it. I also had my four children in the car, so everyone was very upset and scared considering that it could have caused us to wreck going 70 mph down the interstate in heavy traffic.I called the dealership (greenbrier Ford) where we bought it and the service manager told me that is too bad, come in and get and estimate, so you can pay to fix your repairs. This is definitely a malfunction with this exterior of the car which I shouldn't be liable for especially considering that it could have caused a major accident and harmed my family. I guess Ford needs someone to die before they recall or fix the problem. Thanks Ford for caring...not.. what has happened to integrity??

- Virginia Beach, VA, USA

problem #14

Mar 312015

Explorer

  • 50,000 miles
The hood paint is bubbling up and shows corrosion along the front. The rubber around the windshield is dry rotted and crumbling all around the windshield. The dealer refuses to do anything about either problem. There is a Ford tsb issued on the paint issue.

- El Paso, TX, USA

problem #13

Dec 102012

Explorer

  • miles
Drivers side armrest tearing apart driver side windshield trim rubber falling out of windshield.rust on hood.

- Jupiter, FL, USA

problem #12

Jul 112015

Explorer

  • 70,000 miles
The contact owns a 2011 Ford Explorer. The contact stated that rear passenger and the front driver side door handles failed to operate intermittently. The vehicle was taken to the dealer to be serviced under NHTSA campaign number: 15V171000 (structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The contact stated the failure mileage was 70,000.

- San Diego, CA, USA

problem #11

Sep 152015

Explorer

  • miles
The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 15V171000 (structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Eastvale , CA, USA

problem #10

Jul 062015

Explorer

  • miles
The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign id number: 15V171000 (structure) however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.

- El Dorado, AR, USA

problem #9

Jun 062015

Explorer

  • miles
The contact owns a 2011 Ford Explorer. The contact stated that the quarter panel and hood were showing signs of corrosion. The contact stated that the corrosion continued to expand. The vehicle was taken the dealer, but was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

- Weathers Field, CT, USA

problem #8

May 282015

Explorer

  • 20,000 miles
The contact owns a 2011 Ford Explorer. The contact stated that the paint bubbled and chipped on the vehicle. The vehicle was taken to the dealer on two different occasions for the same issue. The technician diagnosed that the hood had to be replaced because it was made out of aluminum and started to corrode. The contact mentioned that the vehicle was previously painted as a remedy for the corrosion. The manufacturer made aware of the failure. The vehicle was not repaired. The failure mileage was 20,000.

- Boynton Beach, FL, USA

problem #7

Apr 012015

Explorer

  • 40,000 miles
Corrosion has formed on the leading edge of the hood assembly and shows no signs of impacts or scratches that would suggest that this was influenced from an outside source.

- Chanhassen, MN, USA

problem #6

Jan 062015

Explorer

  • 24,000 miles
The contact owns a 2011 Ford Explorer. The contact stated that over 3 inches of rain leaked into the vehicle through the luggage racks on top of the vehicle. The vehicle was taken to the dealer. The technician diagnosed that the seam in between the metal roof and the roof luggage racks had worn out and needed to be replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 24,000. The VIN was unavailable.

- Arnold, MO, USA

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