This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Noticed a smell from engine area. Noticed coolant was really low, added coolant and observed major leak under engine. I had to have the truck towed to the dealer. Repair notes from Ford: Inspected and found coolant leak coming from lower heater hose has fallen on right side exhaust and melted hole in side of hose - replaced heater hose and rechecked for leaks. Part replaced 1 6L2Z*18C553 hose - this part failed and cost me $481 to fix. I have seen other people post they are experiencing the same problem, but so far Ford is not repairing at no charge under recall or service bulletin and should be.
Noticed a smell from engine area. Noticed coolant was really low, added coolant and observed major leak under engine. I had to have the truck towed to the dealer. Repair notes from Ford: Inspected and found coolant leak coming from lower heater hose has fallen on right side exhaust and melted hole in side of hose - replaced heater hose and rechecked for leaks. Part replaced 1 6L2Z*18C553 hose - this part failed and cost me $481 to fix. I have seen other people post they are experiencing the same problem, but so far Ford is not repairing at no charge under recall or service bulletin and should be.
Vehicle started loosing coolant then developed condition where in reverse or drive it would jump like you floored it. Condition has gotten significantly worse to where car will not go into drive, but will just rev up to approx 4000 rpms.
My 2007 exp. Started loosing coolant then developed the thing with reverse that would cause it to jump and screech the tires like you floored it this is scary I've always been a loyal fan of Ford so why they don't want to own up to this one can't wrap your head around this is obvious a manufacturer's defect so stand up Ford and take care of us Ford owner's or we'll have no choice but to buy from another manufacturer's crap then you will feel the pinch in your wallet like us Ford owner's are told to feel { Ford help us keep you in business } if I did this to my customers they would no longer us my services then I'll feel the pinch get my drift [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2007 Ford Explorer. The contact stated that while driving 25 mph, the bolts rusted from the manifold. The vehicle was taken to the dealer for diagnosis where it was stated that the steel bolts were placed into an aluminum head frame. The vehicle was repaired and the manufacturer was notified of the failure. The approximate failure mileage was 45,000.
- Saint Joseph , MI, USA
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I bought this vehicle used through a certified Ford dealership where my father works and I had bought all my previous cars in April 2012. It only had one previous owner, no major history and was completely upgraded by the previous owner. I had it completely checked out, had the tranny flushed, twice, and all seemed okay. No warranty of any kind was available due to Ford policy... supposedly. I moved to Texas in June of 2012 and it did okay. Then one day, in September, I had my husband and children in the SUV and all of sudden it just started acting strange, wouldn't speed up, the RPM's would go crazy, the noise sounded horrible and then it just stopped moving. Luckily we were just heading out of town and not yet on the major highway. We got it moved to a service station and had to call our insurance company to tow our vehicle to a Ford dealership. We had to wait more than an hour for a ride home. We were now without a vehicle in a new state. I was told that the only fix was to replace the transmission. I put $4000 down on this vehicle, financed the rest and spent the rest of our savings to move from ne to tx. I had no extra cash to spend $4000 to fix it. I was told to let the bank take it and get another vehicle. I had to come up with $1000 down and get a lower quality vehicle and have the bank take it back. They sold it at auction for only $4000 so we still owe $13000! I had the vehicle for only 5 months and because of a Ford problem I owe $13000"!?!?! this is not right. I have been a loyal Ford girl and Ford mechanic's daughter my entire life and this is what I get"! I want to know what can be done or what Ford will do about this. I'm broke and my credit destroyed because of this. I don't like how everyone sues people but I am ready to sue! ugh!! I just want answers and results!!!!!!!
The contact owns a 2007 Ford Explorer. The contact stated that while driving approximately 55 mph, the vehicle stalled and the check engine light illuminated. The vehicle also locked up immediately after. The vehicle was able to restart and drove as normal. The vehicle was taken to a dealer where it was confirmed that the pistons fractured and the engine needed to be replaced. The vehicle was repaired. The manufacturer was contacted and they offered no assistance. The failure and current mileages were approximately 138,000. The VIN was unavailable.
The contact owns a 2007 Ford Explorer. The contact stated that while driving 70 mph, the vehicle stalled and all the lights illuminated on the instrument panel. The vehicle was taken to a mechanic for inspection where the cause of the failure could not be determined. The vehicle was repaired. The manufacturer was notified but provided no assistance. The failure mileage was 42,000. Updated 11/26/12 updated 11/30/2012
A D V E R T I S E M E N T S
- Sevierville, TN, USA