This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driving at non-highway speeds on roads with hills, the vehicle aggressively downshifts occasionally. It isn't all the time, and it is difficult to duplicate, but it feels rough. I believe a TSB has been issued for this issue. It is well documented and should be recalled, as the known issue was repaired in the 2024 model.
Transmission started shifting hard (into and out of park to drive) and (between 3-4 and 7-8 gears). I brought my concerns to the dealership at the end of 2023 and asked if it could be reprogrammed. The advisor stated that the transmission was going bad and to just keep driving it until it failed because they are seeing a lot of failures. In July 2024 we pulled onto the highway when we attempted accelerate the engine revved to redline and the vehicle stopped accelerating. When the gas pedal was lifted the transmission started grinding back into gear. We had to slowly push the gas pedal down to get it home at 30mph. Every time it downshifted it would stop accelerating. Ford did a complete transmission replacement. I also have a 2019 F150 [XXX] ) with 79000 miles on it and it is now showing the same signs of failure with shifting. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
From early on, the vehicle had a hard shift from 7 to 8. This was discussed with the dealership and they claimed they couldn-??t recreate it. This has been the life of the vehicle. About 6 months ago it began to hard shift in other gears. 3 to 4 being the most common. Then 2 months ago it would slow down, you could hear grinding, then jerk violently forward (finally getting into gear). When we called the dealership to ask they said they would have to look at it. But it was not consistent enough. The vehicle eventually began to slip from gear and jerk forward into gear, everyday. Almost causing me to be rear ended multiple times. Loosing speed at anytime and causing random speeds with the inability to regain speed until the car -??found-?? a gear. I would be driving 60 mph and it would find a lower gear and jerk into gear. It needs a whole new transmission. FORD is aware of this issue with the 10R80 transmission. 3.5 eco boost. My car is un driveable now. It fails to find a gear. A quick Google search will showcase exact stories just like mine with people saying the exact same thing. Harsh shifting. Jerking. Grinding. Loosing speed while driving. FORD didn-??t have a fix for anyone. And now new transmissions are the only fix. Please inspect.
The contact owns a 2020 Ford Expedition. The contact stated that the transmission was shifting hard. The contact stated that while driving 70 MPH, the vehicle jerked and shifted hard on several occasions. The contact stated that the Pre-Collision Assist warning light was flashing. There was an abnormally loud sound detected. The contact stated that the failure was related to TSB: 23-2123. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact called another local dealer, Max Ford of Harrisonville (2502 Cantrell Rd., Harrisonville, MO 64701); but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 70,000.
- Columbia, MO, USA
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The contact owns a 2020 Ford Expedition. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted. There was no warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to be diagnosed. The contact was informed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 66,000.
On multiple occasions, our car has lurched out of gear going at fast speeds on the highway. It slips out of gear and the car shakes and then it lunges back into gear. On a few occasions, the gas pedal was also inoperable while the car was "finding the right gear". This has been extremely scary for my family when this has happened. The first time we took it to the dealership and they reprogrammed the transmission. Then, it happened again about 6 weeks after the fix, and this time the transmission valve had to be replaced.
Multiple times our car has experienced issues of transmission stalling while at highway speeds, the most recent Wednesday August 7th upon acceleration on highway car lost power and ability to accelerate, a ticking noise was noticeable, very brief shifting alert came across dash and disappeared quickly, no alert was sent to my phone application. The engine did not completely die, but briefly had no power, after letting off of the gas momentarily and re trying the car shifted hard and began to accelerate again. We did take our car to the Ford garage in April of 2024 with these very complaints, we were told no such issues were found with our transmission and ended up having to pay a fee despite our car being under warranty.
The contact owns a 2020 Ford Expedition. The contact stated while driving at an undisclosed speed, the vehicle briefly jerked and hesitated, prompting thee contact to pull over to the shoulder of the roadway to turn off the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The service engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 105,000.
The contact owns a 2020 Ford Expedition. The contact stated while driving 30 MPH and attempting to accelerate, the RPMs quickly increased, but the vehicle briefly lost motive power before lunging into gear and gaining speed. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter, resulting in damages to the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 61,000.
Vehicle 10 speed transmission issues. 3x in ford dealer for diagnostics and repairs. 3rd time they did a transmission rebuild. Vehicle was apparently deemed fixed and safe Since then I have almost had 2 head on collisions with 4kids and 3 adults in the vehicle at a speed of 60mph. I went to pass on a single lane road & as I pulled out and put my foot down on the gas the transmission clunked loud, went into neutral and just revved very high rpms. I had to pull back in to my lane in which the car behind me had moved up and there was no space. If it wasn-??t a head on collision I could have been rear ended. I also slowed from 70mph to turn a corner and as I started the turn the transmission could find its gear and launched forward.
When driving down the freeway at about 65 mph, i started to accelerate and the transmission disengaged and all power was lost. I let off the gas and about 10-15 seconds later the transmission engaged and i could accelerate. This has happened on two occasions so far. This could have caused someone to crash into me as all power was lost.
The contact owns a 2020 Ford Expedition. The contact stated while driving at approximately 57 MPH, the vehicle unexpectedly downshifted to 2nd gear, slowing the vehicle as if the brake pedal had been depressed. The contact stated that the failure also occurred while the cruise control had been activated. The contact stated that after disengaging the cruise control, the vehicle operated as designed. The contact stated there was no warning light illuminated. Additionally, the contact stated that while the transmission was shifting from a lower gear to a higher gear, while depressing the accelerator pedal, there was an abnormal rattling sound coming from the driver-??s side footwell. The contact stated that the "Shift FYS Fault - Service Required" warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 24V444000 (Power Train) however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was 85,343.
I bought a 2020 Ford Expedition 2 years ago and since the first day I have had issues with the transmission. I will be driving on the highway, and it will throw me into a lower gear, and I cannot accelerate or do anything until a loud bang is heard and the transmission goes back into the correct gear. I have had the expedition into the dealership and each time been told there is nothing wrong with it. I came across a lawsuit for F150 for the same issue and brought it to the dealerships attention and they told me they did not know anything about that and that nothing was wrong with my Expedition. I finally caught what it does on video and sent it to the dealership and they stopped responding to me after I sent the proof over. This has put not only myself but my children and husband in danger. When this happens, a wrench pops up on the display screen and then goes away.
Issue is with Ford 10R80 transmission. While at freeway speeds ( 60/65 MPH) transmission is engaged in 8th/9th gear and you command vehicle to downshift to a passing gear (3rd for example) with a 3/4 throttle input - the gear indicator light shows 1st gear ( which is not possible going 60MPH ), but the vehicle falls into a false neutral basically loosing all power. The RPMs will rev all the way up, and you have to take your foot off of the accelerator and allow approx. 5 seconds of "coasting" before the vehicle is able to get itself back into a gear to resume power. This failure happens basically on command, and you aren't able to apply more than 1/2 throttle while driving down the freeway. Reported defect to Peoria Ford who told me no TSB exists for this issue and they aren't able to fix anything because no DTC error codes exist in the computer so I need to come pick up the vehicle. I am not forced out of a Ford rental and back into a vehicle with a known safety defect according to your TSB bulletin 22-2428. Ford needs to recall these unsafe vehicles off the road instead of currently waiting for the warranties to run out on all of them so they aren't liable for repairs. This is a well known/documented safety problem and needs to be addressed ASAP with a nationwide recall. Also, power running boards fail to deploy causing a fall hazard ( my pregnant wife has fallen out and in of the vehicle because the step isnt there. If referencing the picture below : 1st gear, no power/boost gauge shows 0, vehicle is going 60 MPH on the freeway.
Hard shifting, and loss of sudden power while traveling. Recently purchased. No recalls yet. But having same issue's stayed on law site filed. vehicle lost power while accelerating to merge onto freeways or cross busy intersections.
The transmission does not operate properly. It frequently searches between gears when shifting and then shifts hard into the next gear. It makes loud clunking noises when decelerating. Numerous times when shifting from park to reverse the vehicle lurches. I brought the vehicle to the Ford dealer in March of 2023. The dealer stated they could not duplicate any issue that was not normal. Over time this has gotten worse. I have a second appointment with the dealer scheduled.
The contact owns a 2020 Ford Expedition. The contact stated while driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. The contact also stated the transmission unexpectedly downshifted while attempted to change gear. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The contact stated that a case was opened with the dealer. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 87,000.
A D V E R T I S E M E N T S
- Milton, VT, USA