This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Incident happens every 1k miles or more. Car is in motion driving. Press down on throttle and transmission drops to 1st gear. A bunch clicking and thumping sounds are heard. Car doesnt accelerate(can be at 70mph), starts to slow quickly until gears change. Also 4H is jerky as well as sport mode. Very unsafe to be traveling on the highway trying to overtake a vehicle and then your car fails.
While driving in traffic there was what appreard to bre a hard downshift from the transmission that was so violent i felt like i was rear ended. At that time I lost acceleration and a message popped up on my dash that said -??transmission failure-?? for a few seconds. It then went away and everything started working again with no problem.
The contact owns a 2020 Ford Expedition. The contact stated while driving 55 MPH, the vehicle independently decelerated. The accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that when the failure occurred, the vehicle was shaking and jerking abnormally. Additionally, the contact noticed a grinding sound coming from under the hood. The contact stated that the failure had occurred several times. The vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 60,000.
Vehicle had transmission rebuilt per dealership to fix transmission jerking and skipping/getting stuck in gears both on HWY and regular roads. Since rebuilt happened less than 90 days ago, my Ford EXP. is still doing the same thing. This past week alone it has happened to me 3 times. Instance on reg road going from about 10-15mph to accelerate and pressed on the gas and vehicle would not move and jerked until it shifted and was able to speed up twice this happened between gears 2-4 this happened. Next time this happened family was on hwy heading out of town while on hwy shifting lanes vehicle jerked and transmission noises happened louder than other times and vehicle got stuck on gears 6-8 when finally able to move normally. We were told when the dealership rebuilt the transmission since warranty would not cover a new one, that this should fix the problem or maybe think of trading my truck in for a newer one.(really not the answer I was looking for). Ford needs to take responsibility for these Expeditions coming out faulty. I had already send to shop right after transmission rebuilt and they could not do anything because they could not reproduce the issue again so here I am 60 days later and again with the same issue
While increasing acceleration the vehicle will jerk really hard and the check manual light will come on and act like it-??s going to completely stop. When you let off the gas it will take a second but go back to normal. It-??s very scary while in traffic
- Yorktown , VA, USA
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The 10 speed transmission lost all power and would not accelerate at freeway speeds. The engine was running and was working fine but had no power. Several severe jerks and then power was restored by the transmission. Losing power at freeway speeds almost cause accidents each of the 4 times it happened. Other vehicles had to take evasive action to avoid hitting me. The vehicle is current at a Ford Dealership for diagnostic and repair. I had a Shift System Fault error show on dash as well as See Manual warning as well
The contact owns a 2020 Ford Expedition. The contact stated that the transmission was slipping while driving. The contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond, and jolted forward while responding. There was no warning light illuminated. Additionally, the contact stated that while depressing the accelerator pedal on several occasions, the vehicle failed to respond, and the engine revved as if the transmission was neutral(N). The vehicle was taken to an independent mechanic, where a transmission flush was performed and the TCM was updated; however, the failure persisted. The contact related the failure to NHTSA Campaign Number: 20V197000 (Power Train); however, the VIN was not included. An unknown dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.
The contact owns a 2020 Ford Expedition. The contact stated while driving at various speeds, the vehicle jerked significantly. The contact stated that the failure occurred mostly while shifting into a lower gear. The contact stated that the vehicle operated as needed while driving at a consistent speed. Additionally, the contact stated that the transmission was overheating while driving. The contact stated that the failure also occurred while driving in bumper-to-bumper traffic. The power train warning light was illuminated. The vehicle was taken to the dealer several times, where the transmission was rebuilt, and reprogrammed. Additionally, the dealer replaced the transmission fluid and a cooling system valve; however, the failure recurred. The contact stated that on one occasion, the vehicle jerked significantly, causing both the contact and his daughter to feel nauseated and the contact's daughter vomited. The contact stated that while driving on a congested road, the transmission overheated to 250 degrees. Additionally, the contact noticed smoke coming from underneath the front driver's side of the vehicle, and there was a burning odor coming through the vents. The contact stated that he sustained headaches due to the burning odor. The contact veered to the side of the road and allowed the vehicle to cool down. The vehicle was taken to the dealer, and the vehicle temperature was 234 degrees. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that Ford engineers were scheduled to arrive at the dealer to diagnose the vehicle. The failure mileage was approximately 38,000.
The contact owns a 2020 Ford Expedition. The contact stated while driving 55 MPH, the transmission slipped and independently downshifted. The contact stated that the failure caused the vehicle to skid. In addition, the contact stated that the manual warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 61,500.
As I was merging into traffic, I began accelerating to get to the same speed as the flow of traffic. My transmission shifted, seemed to search for a gear, and was unable to engage. The transmission slammed in and out of gear and I was unable to gain any speed beyond the 45 MPH I was going and was almost rear ended getting into the I-5 as I could not get up to speed with normal traffic. I had to pull on to the side of the road for the safety of my family due to this continued issue. The -??wrench-??/check manual light came on. After sitting for a couple minutes I began driving again, it was very jerky shifting through the gears and very delayed between shifts. The vehicle consistently seems confused on what gear it is trying to shift into, then will lose all power and responsiveness for up to 30 seconds before finally placing itself in a gear and resuming normal operations. This happens almost every time we drive the vehicle now, searching for gears, delayed shifting, sometimes it will even catch when the engine is at a higher RPM and lunge forward. This has become a huge safety concern for my family, to the point where the Expedition is parked and only driven by me alone, if it HAS to be. I will not have my wife and family driving in this car until Ford does some sort of recall on this 10R80 transmission. The CDF Drum has a faulty drum sleeve that slides out of place and covers some of the holes the transmission fluid flows through causing a plethora of issues. If it wasn-??t a known issue, Ford would not have created a TSB for the KNOWN issue.
My car loses power over 55 mph. It lost all power on the interstate almost causing a catastrophic accident. When shifting gears it has a very harsh shift. The transmission and shifts are very loud. The transmission has been repaired previously. Now at 4 years old, the transmission has failed and Ford is refusing to cover the cost of repairs.
Our car keeps losing power. Ford has replaced the differential, the transmission twice, and had the car between 4-6 months in the last 18 months. It is now in for its 8th repair. The car loses power while driving. It has done it so many times we have lost count. One of the alerts we get it "electronic limited slip differential reduce torque". Sometimes we can continue driving, sometimes we have to pull over and turn off and on the car. IT started fall/winter of 2022. The car is at ford again.
The contact owns a 2020 Ford Expedition. The contact stated that while driving at an undisclosed speed, the transmission slipped out of gear and the clutch remained in neutral. The maintenance warning light was illuminated. The vehicle was able to restart on the third attempt; however, the failure persisted. The dealer was contacted and advised the contact to contact the manufacture for assistance. The manufacturer was notified of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was 96,000.
The contact owns a 2020 Ford Expedition. The contact stated that while his wife was driving 65 MPH, the vehicle inadvertently lost motive power. The driver was able to pull to the shoulder of the roadway, where the vehicle was restarted. There were several unknown warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission and recommended that the transmission be rebuilt. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 22-2428. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 80,000.
Already submitted 2 prior complaints regrading Transmission/Engine NHTSA ID 11583360. Vehicle transmission failure. Vehicle is at Ford Dealership for repairs. Safety risk involved risk of accident. Problem has been reproduced and confirmed by Ford service advisor. Vehicle is currently at dealership waiting on repairs to be made. It has been inspected by extended warranty advisors and approved for repair. Vehicle does give any warning when engine/transmission failure occurs. This has been documented since I bought the vehicle in Sept. 2022 with the dealership. This is the 3rd or 4th time it has gone into be checked finally when it happened and dealership was able to reproduce they stated that transmission needs to be rebuilt or new one needs to be installed. Since warranty did not want to cover new transmission they are going to rebuilt it. Before this instance they said it was because transmission failure due to having some sensor reset which did not work.
I had my 2020 Expedition looked at for transmission issues. Vehicle at times gets stuck and gears do not shift which causes vehicle to lose power both on the HWY and regular streets. I took into dealership on 3/20/24 they said they would have to get transmission module reset as this is a known issue with the expeditions. Well here I am 3 weeks later and vehicle is doing the same thing when I was driving down the street and attempted to switch lanes vehicle would not go into gear and sounded like something was breaking off of it. It has done this 3 times within the last 10 days. Vehicle at dealership now and tech is saying they can not reproduce issue so they can not fix. I told them I have done research on this issue and states that it could be selenoids. This is not something normal that should be happening to a 2020 expedition. Transmission issues were we can get injured from vehicle malfunctioning. I was stuck in the middle of an intersection when vehicle transmission malfunctioned on this occasion. other instance family was on the HWY their is no warning to when this is going to happen and speed is not a factor since it has happened on HWY and street driving.
Vehicle is slipping back into natural when driving. Vehicle losses power and won't move almost causing me to get hit from incoming traffic. It's a known problem with ford and should be responsible for the 7k cost for new transmission.. please investigate this. It's too early for a transmission a fault on a 2020.
I was driving on the highway and suddenly it felt like a hard shift and the vehicle was in what seemed to be neutral (I was pushing the gas, engine revving) but no forward motion. At 70 miles an hour in traffic, it was very dangerous. I have 70k miles so I would not expect problems of this nature. There was no warnings prior to this.
The transmission is skipping or jerking randomly. It has happened several times while driving on the expressway and when driving on the regular roads. It is concerning that this is happening more often which puts my and my family's lives at risk when we are driving at high speed on expressway and vehicle will jerk and gears get stuck which can cause me to get hit by another vehicle or semi truck. There is no warning that this is going to happen. I bought the truck in Sept 2021. It happened to me in May of 2022 and has been happening more often now. I took truck to dealership on 3/13/24 and service adviser just told me that they know this is common in the expeditions but that the transmission module needed to be reset. I asked if this covered under warranty since it is known issue and should not be happening to brand new vehicles. I also spoke to a friend who has a similar expedition and this has happened to them where their vehicle has left them stranded for transmission jerking all of a sudden. Ford needs to fix this issue. I should not have to pay for Ford to recaliberate the module to get the transmission to work properly. I also had them check my radio screen because it keeps going to a black screen and/or gets stuck on the rear camera not having access to anything on the screen. I was also told by advisor that they had to put a new module in it because again this is a known issue on the computer screen as well.
Timeline of Recent Issues and Service Dates: Date Repair Order Date Invoiced and Picked Up Mileage Issues [XXX] [XXX] 21,735 Oil Change; Transmission; Sunroof; Gas Gauge; Door Seal; Power Running Boards; Park Assist [XXX] [XXX] 30,081 Safety Recall; Power Running Boards; Transmission [XXX] [XXX] 33,909 Wipers, Power Running Boards; Transmission [XXX] [XXX] 35,695 Internal Vent and Control Module; Rear Wiper Blade [XXX] [XXX] 43,912 Transmission [XXX] [XXX] 49,144 Oil Change; Check Up Transmission; Rear Brakes [XXX] Present 49,371 Emergency Break Down Mountains- Powertrain and Electrical Issues [XXX] Routine maintenance service at Mark Ficken Ford, including an oil change, tire rotation, and rear brake work. Video documentation confirming the vehicle's good working order post-service. [XXX]: Vehicle experiences severe issues while on a family trip, including shaking, flashing check engine light, and loss of power in the gas. Attempted restart at BP Station after a 20-minute break; vehicle runs smoothly. Decided to drive to the nearest Ford Dealer for further inspection. Recurrence of issues, leading to the vehicle shaking, stalling, and eventually dying [XXX]. [XXX] Vehicle towed to Asheville Ford for repairs. Contradictory issues identified by Asheville Ford, with additional services recommended. Repairs completed on [XXX]. [XXX]: Vehicle retrieved from Asheville Ford, exhibiting new issues such as delayed engine start, increased engine noise, rough running, and sporadic electronic malfunctions. Video evidence documenting the observed issues. Due to the ongoing and unresolved nature of the issues, the vehicle was dropped off at the Mark Ficken Ford dealership after hours on the [XXX], and keys were securely deposited in the night box, and I Ubered home. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
A D V E R T I S E M E N T S
- Cleveland, GA, USA