This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Problems with my transmission since day 1. bought the vehicle with 7k+ miles it now has 39650, the transmission, was not shifting properly, found it was 2qts low. no difference, reprogram it, no difference. Was on highway went to pass, engine revved, car did nothing, except make a huge bang, where I thought something broke. New valve body, seemed to correct some of the issues. Another trip trans overheated 288 degrees and leaked fluid. Remedie new gasket and new pan. Another trip trans overheated 240 degrees Ford engineer says it ok to 275 degrees. Now pan is leaking fluid again and trans still running hot. There is something not right with this transmission...it still soes not shift well in lower gears and the overheating is shortening the lift of the transmission as well as spilling oil everywhere.
The vehicle has intermittently made a -??clunk-?? sound on shifting in hard acceleration since I purchased it. I currently have 45k miles on it. However, twice it has has significant issues when I attempted to accelerate quickly. Once was to change lanes to get over to an express lane and the other was to pass. Both times my speed was in the mid 70-??s and when I pressed the gas pedal to perform the maneuver the vehicle made a series of clunking notices like it could not shift into gear. When doing this I had no control over the gas pedal whatsoever and the car decelerated into the 40-??s suddenly. Almost the equivalent of me braking hard. This occurred on major interstate highways at high speeds causing other vehicles having to swerve to avoid collision. The timeframe is less than a minute or two and then it finally shifts and you can accelerate again. Yes, I will let anyone inspect it. I have taken it to the dealer and they deny there is anything wrong. The last time the issue occurred it was witnessed by my daughter and we briefly saw an error -??shift system fault..-??. It flashed briefly and was gone almost as fast as it appeared. But the dealer checked error codes and found nothing. There are many people online reporting the same issue and the same response from Ford. This is extremely dangerous and someone is going to get killed.
Shifting of the gears when going from 1 through 10. Hard shifts between 2-5. Skipping 2 and 5 gear sometimes. Will not shift smooth between 7-8 sometimes. Starting grinding for no reason. RPM's will shout up and not catch a gear. Engine temperature has been running at over 220+ and it grinds when its at 223+ degrees. Powertrain issues of no power. Have taken to 2 ford dealers. One said that they would have to get into transmission to find problem. Other one said that the it would need a new transmission, as it had metal in it. I do not have receipts in front of me right now but can get them if needed.
The transmission "clunks" and occasionally slips gears. Most recently we were on four lane road and I went to pass a vehicle that was driving slow. When I pressed the gas the engine revved up and RPMs went high, but the car Expedition did not accelerate. I immediately let off the gas and we all heard a loud noise and the whole car shook. My family was with me and they thought I ran over something in the road, but I didnt. It was just the transmission going in to gear. I have had the dealership look at the vehicle and they could not recreate it. They told me to bring it back when it happens again, not if it happens again. They also said it is a common issue with the 10-speed transmissions. When I look up 10 speed transmission issues with Ford vehicles, I can see that there are tons of issues out there and Ford is aware of the problem. There is even a class action lawsuit. This is a huge safety concern and I am worried about the safety of my family while driving this vehicle.
Twice I have gone to accelerate and have no power. It shoots the vehicle into a fault and creates a high rpm and feels like it-??s missing gears or that it didn-??t shift. Both times have been close to getting us killed. Just a matter of seconds of getting hit by a semi. The other time it did it when turning through a stop light with a car coming head on. I believe it has to do with the transmission, but they don-??t find anything wrong with it when they do a diagnostic. My life matters and so does everyone else that is in a vehicle. Please issue a recall on the 2020 ford expeditions to help find out why this happens.
- Saline, MI, USA
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On an express way on multiple occasions when I-??ve tried to accelerate, the transmission disengaged completely. I was moving in traffic going 70-85 mph with no power to accelerate or maintain speed until the rpm hit 1000 and speed dropped below 45mph. Other times when going from park to drive or reverse the car will -??clunk-?? and jerk like i was driving a stick shift and missed the mesh point to get into gear.
I have a 2020 Ford Expedition with 40,000 miles on it and a Transmission problem. The first year I got it I had a incident where I was driving around 65 MPH and it just slammed it down to 1st gear on the freeway and I lost power. I tooked to the shop and they couldnt find anything. This last week I had it happen 3 times on a trip to DC. I would just be cruising and it would slam out of gear or down to a low gear all of the sudden. One of these could have been really bad! I had my whole family of 8 people of 495 outside of DC 5 lanes of traffic and it slammed out of gear, I heard a rattle and and I loss all power for about 5 to 10 seconds almost being hit by a semi. Then finally it caught another gear. This was all at 70 MPH in 5 lanes of heavy traffic! I am now afraid of traffic, high speeds, passing or merging. They say nothing can be found!! This is a lie! The same year Ford F150s with the same motor and transmission have a massive recall because they are doing the excact same thing with their 10 speed transmission!!. So much so that they cant get it back in to look at it again till September at the dealer because their Transmission guy is so busy. Please help before people get killed. I have read multiple people online saying they are having the same problem with their Expedition 10 speed transmissions
Transmission slams into gear, lacks power, has put itself into park at 55mph. Was replaced by Ford and 1,400 miles later it blew up. 2.5 hours into a 9 hour road trip the transmission started leaking and hitting the exhaust pipe and caused the fluid to flare as it hit the hot exhaust. Vehicle filled with caustic smoke and odor. Put my family (with small children) in a very dangerous situation on interstate 64 on the side of Afton Mountain. Out of the 6 months I have owned this vehicle it has been at the Ford dealership 4.5 months while they try to figure it out. Spoke to Ford Corporate the next business day and they put in a request for the Ford Buy Back as it has been in the shop so many times for the same issue.
Transmission jerks the whole car very hard when going from park to drive. Transmissions try-??s to downshift when going 50, then shift up. More hard jerking/shifting when going shifting under 40-60 mph. Transmission seems defective
At approximately 35,000 miles we started noticing a harsh shift. We have taken the vehicle into the Ford Dealership 3 times and they have made repairs each time (overhauled main control valve body replacing the separator plate and channel plate, replaced the torque converter, replaced a broken seal inside C-clutch, replaced main valve body, flushed transmission cooler and lines). Each time the vehicle appears fine, but the harsh shift returns, typically within a couple thousand miles. The harsh shifting occurs when it shifts into 5th gear. At one point the vehicle stopped all forward movement and left me and my daughter blocking lanes of traffic at a very busy intersection - putting ourselves and other motorists in danger. Each time we take the vehicle in, the dealership test drives the vehicle and confirms the harsh shifting. One of the dealer techs stated they've had a lot of problems with the Ford 10 speed transmission. The transmission shifts start out fairly mild, but then get more intense pretty quickly. The harsh shifts have made loud clunking noises, caused the vehicle to lunge or shudder during shifts, and have almost felt like we were struck by something. On a roadtrip the transmission actually shifted hard enough that it woke my wife up who was in a deep sleep.
Bought this car new at a dealer. Slips, Jerks, delays accelerating. Getting on the highway it slipped into nuetral, very dangerous and scary. I-??ve had it to two different dealers four different times since then. Lots of wait time in between and no loaner vehicles ( they are saying due to Covid). It started with gears 5,7,8. Now it-??s all gears. I-??m at 35k miles. I have 60k miles on extended warranty. This is a lemon. I don-??t know what to do? I-??ve called Ford customer service as well.
Anytime my SUV downshifts from a higher rate of speed, goes into reverse or shifts while going up a hill - the transmission makes an audible thunk noise, jerks the car, then proceeds to shift. It-??s been in the shop 4 times and the problem hasn-??t been solved. From nothing is wrong, to the -??system update-?? to replacing gears, it-??s in AGAIN. This has been on ongoing problem for 6+ months with no remedy.
The contact owns a 2020 Ford Expedition. The contact stated that while driving between 30-40 MPH, the vehicle unexpectedly downshifted. The contact stated that during the failure, a thud was felt and heard as if the vehicle had been involved in a collision. The contact stated that during one failure, the "shift system error, service required" warning message had appeared on the instrument panel. The contact had taken the vehicle to a dealer where a mechanic informed him that the CDF sleeve might have spun inside the transmission casing. The mechanic asked the contact for permission to tear down the transmission to confirm the failure; however, the contact declined the service. The manufacturer was then notified of the failure and transferred him to the NHTSA Hotline. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 65,000.
Cruising on the interstate and the vehicle-??s throttle went dead. Vehicle acted as though I let of the accelerator and began to coast. Would not respond to accelerator (rpms went flat and no downshift). This happened approximately 10 times in a row for 5 to 10 seconds each time. I took a quick video of the instrument panel at the end, prior to me pulling off the interstate. Wrench light appeared at the end. My wife has found multiple reports of similar issues on the web. Our vehicle has been to the dealership 4 times already due to similar drive train issues (hard shifting, going forward when put in reverse, etc.). Ford has failed to fix these issues, which are commonly known to Ford.
Was on a 7hr road trip. Around 2hrs in attempted to accelerate to pass another vehicle using a passing lane which terminated back down to a single lane. Created an unsafe situation while passing other vehicles at 45-55 mph. Only 20-25k miles on our 2020 expedition. Transmission did not shift appropriately. Lost power and began roughly shifting between gears especially 6th to 7th gear. Warning lights and wrench appeared during/after this event. No engine or wrench lights on prior to this event. Appeared to get stuck In 10th gear and only accelerating to 45-55mph. Would randomly down shift and have rough shifting back up to 10th gear, especially 6-7th gear. Took the vehicle to the nearest Ford dealership. Stated it was transmission communication errors due to how the computer learns driving patterns. The Ford service center cleared the communication errors and disconnected the battery. Gear wrench disappeared and did not occur again for the rest of the trip. Two days later had similar acceleration issue and rough shifting but no warning, engine or wrench lights.
The contact owns a 2020 Ford Expedition. The contact stated while driving 70 MPH, there was an abnormal sound coming from the vehicle, followed by hard shifting from the transmission. The contact stated that the -??Service Required-?? message was displayed. The contact pulled over to the side of the roadway. The vehicle was towed to the dealer to be diagnosed; however, the mechanic found no failure with the vehicle. The contact stated that the failure persisted. The vehicle was towed to the dealer again and the dealer stated that the transmission needed to be replaced, and that the manufacturer was aware of the failure. The vehicle was not repaired. The manufacturer was contacted but offered no assistance. The failure mileage was 20,000.
I was traveling on the interstate at a rate of 75 mph. I signaled a lane change and pressed the gas pedal. I heard the engine respond and the rpm surged. The drive train went dead. There was no power at all. I checked it was in drive and it was. The car began to slow and I began trying to get off the road. Suddenly with a bit of a jerk, it drove normal.
While traveling approximately 65 MPH on State Highway 35 near Austin, TX, my Expedition violently shifted out of gear when I attempted to accelerate to move into the next lane out of the way of a commercial 18 wheeler that was changing lanes. This caused me to lose power and coast until I could recover drive ability. My family and I were sitting ducks in the middle lane of a 4-5 lane stretch of highway. I was able to get off the highway and park in the nearest parking lot. I remember seeing a red notification stating something like -??No Shift-?? on the dashboard display when the issue happened. Immediately confirmed no other issues, transmission and cooling system temperatures were in normal range and no other check or warning lights came on. Also, did not see any leaks and all fluids were within normal ranges.
I recently purchased this vehicle and I have had the problem from the beginning. When driving and slowing down. Usually around 5th gear or slower, it will shift hard into the lower gear with an obvious noise(thunk) coming from the rear of the vehicle. You can also slightly feel this. I have tried to duplicate the issue without using brakes to rule that out and I have done so. It is definitely not a brake issue but a transmission/power train issue. This happens to me multiple times a day on most every drive. I have looked at multiple forums to see if this is a common issue and it seems that it is. A common issue without a reliable fix. I am hoping that of multiple people claim this issue that Ford will in fact take it seriously and fix the issue
My transmission shifts very hard while driving. Mainly from 4th to 5th gear while going 50MPH on a decline. The car has been in the shop for it a couple times and have yet to -??replicate-?? the issue or repair it. The blind monitor system keeps saying it-??s having an issue responding to the transmission. I get notified on my app constantly, yet the dealership has told me they can-??t replicate it therefore no repairs have been made.
A D V E R T I S E M E N T S
- Minneapolis, MN, USA