This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2020 Ford Expedition. The contact stated while driving 75 MPH, the vehicle suddenly shifted into neutral independently. The contact was able to pull over to the shoulder of the roadway, after which the vehicle returned to normal functionality. However, the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was taken to another dealer, who was also unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 45,000.
The contact owns a 2020 Ford Expedition. The contact stated that while operating the vehicle, there was an abnormal rattling sound coming from the engine with the check engine warning light illuminated. Additionally, the vehicle experienced jerking and shuddering while shifting gear with the Power Train fault message displayed. The vehicle was taken to the local dealer who diagnosed that the camshaft timing chain, phasers, and variable valve timing solenoid were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 91,034.
Driving down road went to pass and lost all power almost causing a collision. Then transmission reengaged.with a very loud thud. Vehicle continues to do this and has done this since day. One randomly when downshifting usually around the eighth gear.
The contact owns a 2020 Ford Expedition. The contact stated while driving at various highway speeds, the transmission malfunctioned, causing the vehicle to suddenly decelerate. Additionally, the transmission abruptly shifted into gear and while attempting to accelerate from a stationary start, the engine revved very high causing the vehicle to abruptly lunge forward. The vehicle was taken to the local dealer who rebuilt the transmission on two separate occasions, but the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 60,000.
Transmission slip in 4A and above gear 4 at speed..hesitation at speed accelerating inconsistent, clunking/jerking from park to reverse when parked. 22-??s have lawsuit-??don-??t understand why 20-??s aren-??t included. Need recall
- High Point, NC, USA
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Routinely the vehicle shifts erratically, can't seem to find the right gear, and loses power. I am surprised that I have not been rear-ended yet as the vehicle loses power on busy roads and freeways.
Transmission is awful hestiates and is going to cause serious accident. Latest incident occured on freeway semi started coming into my lane without seeing me and I floored it. Car hesitated I had to swerve onto the shoulder to avoid the accident. There have a number of occurneces over the 3 years we have owned the car where we have almost got hit because the car hesitates. My wife will not let our kids ride in the car because it is unsafe. Ford has attempted to fix the transmission 5 time and stil has not suceeded.
Transmission has always been faulty in the vehicle. The vehicle constantly hesitates. We have had a number of incidents when turning the transmission hesitates and come close to getting hit. Car hesitates and slips when entering freeway and we almost get rear ended. Last week I was on the freeway and a semi started to come in my lane I attempted to floor it to avoid a collision and vehicle hesitated and did not take off. I had to swerve onto the shoulder to avoid the accident. I have notified Ford 5 times of the problems. Ford has attempted to fix the transmission 3 times and failed every time.
Hard shifts into gears, when accelerating to pass a vehicle vehicle stalls and loses all power even on interstate and will not accelerate until it gets down to 15-20MPH. Almost wrecked several times because of this as I went to pass another vehicle. Very very dangerous at highway speeds. No warning lights or anything came
1. Power train (transmission) slips causing the vehicle to jerk. Issue is most noticeable when accelerating out of 3/4 gear to 5th and into 10th. Yes available. 2. The vehicle randomly without a noticeable pattern, and when stopped at a light, the engine would shutoff (which is designed with auto start stop) but when stepping on the gas pedal, would not start back up. It would need to be put in park and push start the motor. Additionally, when the vehicle is on an angle, even if the emergency break was set while the vehicle is in neutral and then out in park would shift violently when putting the transmission from park to drive or reverse. 3.multiple Ford dealers were contacted for support but the soonest appointment was 90 plus days out. When the vehicle was dropped off it sat for three days before a call to the manager helped a tech -??look-?? at it. The fix was a so call update to the onboard computer. Vehicle still shifts hard when going into 5th and 10th and when moving from park into drive or reverse on any incline regardless, wether the emergency break is set or not. 4. No. 5. No on board signage, except the battery light when the issue happened with the engine shut off.
While underway on the interstate I pushed down on the accelarator to pass but instead the vehicle rpms went down and I lost power. The engine did not stall but the RPMs went to 500. A quick message saying something about shifting flashed and went away. I couldn't read the the message as I was avoiding an accident due to the loss of power. The transmission has done this to me three times.
My SUV had shudders and vibrations while making turns. I took it into a local Ford dealer and they couldn-??t find the problem. They said they did an -??engine relearn-?? and that I should drive it for one thousand miles to see if it gets better. I drive it to Kentucky from Wisconsin and back; the problem got worse. I took it back in to the same dealer and they then figured out that it was the front differential and it needed to be completely rebuilt and the cost would be $3200!
I have encountered this issue five times since owning the vehicle (purchased June 2020). When coming up on a slow vehicle, I prepare to change lanes and pass the car. When I accelerate too quickly, my truck/transmission shuts down completely like it just goes into neutral. I am unable to move, a warning light comes up in the dash with a picture of a wrench and then it-??s like my transmission slams back into gear with a loud thump and grinding and then it runs normal. The dealer has looked at my vehicle when it first happened stating there were no codes and nothing that appeared to be wrong. We just returned from a trip down south and it happened 4 times during the trip. It only happens when you want to accelerate quickly and push the gas pedal down quickly. It-??s like the transmission can-??t handle that quick of a gear change and it just shuts down which is never good when you are on the thruway doing 75 mph.
The transmission will randomly shift from gear 10 speed to Neutral while driving on the highway then suddenly back to gear 1 before to go back into normal gear, this is so dangerous to lose any vehicle traction while driving at 70mph along other vehicles. Often the transmission will jump gears with a loud clunk and the car will jerk while this is happening, often during gear shift from gear 5 to 6, and sometimes a transmission back to neutral is experienced there too. I took this truck to many repair shop but no error code are registered when such event are occurring, although the issue is well known from Ford, as a customer bulletin was initiated on this topic, but this isn-??t enough, this is a major safety risk and I fear each time I have to take my family on a ride.
The contact owns a 2020 Ford Expedition. The contact stated that the driver-??s and passenger-??s side running board failed to operate as needed. The vehicle was taken to the dealer on several occasions and the contact was informed that the vehicle was cleaned; however, the failure persisted. The contact demanded that the dealer repair the vehicle, and the running board motor was replaced. The contact stated that while driving at various speeds, the vehicle jerked and hesitated while depressing the accelerator pedal. There was no warning light illuminated. The failure persisted and the engine overheated with black smoke coming from the vehicle. The powertrain wrench warning light illuminated with a message to check the Owner's Manual. Due to the failure, the vehicle was towed back to the dealer, and it was determined that the torque converter needed to be repaired. The vehicle remained unrepaired at the dealer. The failure mileage was approximately 42,000.
The transmission seems to be missing gears and shifting violently at weird times, completely losing transmission engagement and randomly shifting into neutral when acceleration pedal is engaged at a higher speed on the highway and then the vehicle will all of the sudden try to shift back into gear violently at moments of high speed acceleration. It has issues finding the gear sometimes completely disengaging into neutral and a crackling popcorn sound coming from front passenger side under the car. The headrest in the third row, driver side is permanently, flipped down and gaged into the back of the head of the passenger, possibly resulting in a life-threatening injury during an accident The information screenshot of vehicle in the front, which displays all of the apps, air, music, sometimes randomly is blank, black screen with no power
This mechanical failure was reported previously on this vehicle (4/2/2023). The vehicle was repaired. The mechanical failure occurred again on July 27, 2023. The vehicle is currently sitting at a dealership 460 miles from my residence. Driving at interstate speeds (75-80mph) the vehicle's accelerator essentially goes dead. The vehicle loses speed quickly and the engine/accelerator is completely non-responsive for a period of multiple seconds before it finally engages, revs, and downshifts very hard and accelerates. The vehicle is not safe to drive. I provided videos of prior incident and have videos to support this incident upon request.
While driving at highway speeds and attempting to pass a vehicle up an incline, transmission suddenly goes into neutral, engine rpm suddenly increases, all power is lost, vehicle rapidly looses speed, loud clunk is heard, vehicle slows down until the transmission reengages (gear shift indicators goes from 8 or 7 to 1 and then to 3,4, or5 depending on speed and the power is restored. Meanwhile vehicle being passed is in directly next to my vehicle and I-??m forced to abort the passing maneuver. This has happened multiple times and on both highway and two lane roads. A head on collision while passing on a two lane road is a real possibility when this failure occurs. It has happened while approaching a yellow traffic light and making split second decision to accelerate thru the intersection being the best option. Losing power and being caught in the middle of the intersection at red will cause an accident This is a real potential deadly defect to which Ford has made no effort to correct.
The transmission began to shift roughly which degraded over several weeks to loud bangs and a loss of power with associated warning messages/lamps. This put the vehicle in a sort of -??limp mode-?? in which you would have to slow down and wait for the transmission to -??reset-??. This occurred multiple times on the interstate, in traffic with large trucks and traffic moving at interstate speeds. Options for getting safely off the roadway with a complete loss of power are hair raising at best, particularly with our four children on board. Vehicle has been to dealer three times with a -??relearn-?? on the transmission performed twice which was supposed to reset the adaptive shift strategy. While initially better, after several weeks the issues began to occur again and the vehicle was brought back to the dealer with a repeat of the aforementioned process. Again, it was better for a while but after a few weeks the issues began again. The third time it was at the dealer they determined it was not safe to drive and that they would need to remove the transmission. For the past 3 weeks we have been waiting for it to be repaired. Dealer claims they have several of these 10 speed transmission issues in cue and Ford is now making them open the transmissions to determine the extent of the problem. It appears this is a well documented issue with this transmission to include TSBs and multiple law suits.
A D V E R T I S E M E N T S
- Goliad, TX, USA