This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I exited the freeway and pulled straight in to a gas station, as I was coming to a stop I felt a powerful thud in my chest, heard an explosion or gun shot sound, and lost my vision for a split second. As it returned I fully expected to see my airbag had deployed in my chest, however my steering wheel was in tact. My entire chest felt like I had been punched. I looked into the mirror and noticed my collar bone was already red, as well as my right lower quadrant. I sat there and began to cry as I had no idea what had happened. I began to notice the smell of an explosion like fireworks. I asked my passenger if she saw what happened as she sat there looking at me terrified. Her response was 'no but I heard it, did we just crash?' My next thought was I had a seatbelt airbag deploy. I examined my belt and there was no airbag in it. At this time I noticed the belt was fully extended and would not retract back into the slot. I got out of the vehicle to do a walk around to make sure I had not triggered an airbag sensor. There was no damage. Now I was terrified because I had no clue what happened and my chest hurt so bad. I began to do research online and found out I had a recall on my seatbelt. I concluded it was in fact my seatlbelt when the red spots on my left collar bone turned into 1in x 0.5in abrasions the following morning. 18 hours later my right eye ball began to feel bruised. By 24 hours I began to have a headache and nausea. I was seen in the ER and had to have a CT scan of my head, neck, and chest. Although my scan came back clear I was diagnosed with contusions to my chest, a closed head injury, and a subcongunctival hemorrhage. By 36 hours my sclera was swollen and there was little to no visible white. At this point I was seen by opthalmology. He said the hemorrhage was very large and caused by such a sudden increase in intracranial pressure. The prognosis was good, treatment was steroid eye drops and rest. I now have alot of anxiety that it may happen again
The contact owns a 2019 Ford Expedition. The contact stated while driving 30 MPH, the passenger-??s side front seat belt exploded. There was an abnormal banging noise heard and there was smoke inside the vehicle. While occupying the passenger's side front seat, the seat belt pulled hard, and the passenger was slammed against the seat. The driver was able to pull over safely. The air bag warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V099000 (Seat Belts) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 60,000. Parts distribution disconnect.
The contact owns a 2019 Ford Expedition. The contact had not received notification of the recall. The vehicle was taken to the dealer, however, parts for the recall repair were not yet available. The dealer is unable to fix the recall at the moment and they did not have any appointments available in a timely manner.
In or around October I reported my Seatbelt tensioner/retractor explosive device deployed almost causing me to have an accident. After really complaining to Ford, they finally fixed it. Now my warning light came on pertaining to my passenger side tensioner. I also received the notice, and went to my dealership. They had the vehicle for a week and could not fix it. They said Ford has to ok it and supply the parts, and it could take all the way to the end of 2024. They gave me the vehicle back, refused a loaner and said their hands were tied. I can tell you first hand that someone may die or cause a serious accident if driving at high speed when the device deploys. It is as loud as a 45 cal or shotgun, inside the cab. The SPL is enormous and the seatbelt tightens 3 to 4 inches, causing disorientation, total fear and loss of control of the vehicle. My incident caused me to have irregular heartbeat and I ended up in the hospital. THEY NEED TO REPLACE THESE DEVICES ASAP, BEFOE SOMEONE DIES.
The contact owns a 2019 Ford Expedition. The contact stated that while driving at an undisclosed speed, the driver's side air bag inadvertently deployed. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed failures with both the seat belt and driver's side air bags. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V099000 (Seat Belts). The VIN was included, but parts were not yet available. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 93,000.
- Avondale, AZ, USA
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The contact owns a 2019 Ford Expedition. The contact stated that while driving at an undisclosed speed, the front driver's seat belt retractor pretensioner was inadvertently deployed. The contact's shoulder was sore from the seat belt deployment but received no medical treatment. The contact pulled over and called her father, who researched and discovered that the VIN was associated with NHTSA Campaign Number: 24V099000 (Seat Belts). The contact had not received notification of the recall. The vehicle was taken to the dealer, where it was determined that the front driver's seat belt retractor needed to be replaced; however, parts for the recall repair were not yet available. The contact was informed that she could pay for the repair and keep the receipt for reimbursement from the manufacturer. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 95,801.
I was sitting in the passenger seat unbuckling the seatbelt. A loud noise went off behind me right almost like a gun shot. The seat shot from my hand and tore the leather in the car near the wind. The seatbelt also started smoking and left a smoke residue on the car. The seatbelt in locked in position and cannot be used any more. My right thumb was hit and at this time is in excruciating pain. I cannot make a fist. I-??m headed to the doctor for more specifics.
My wife was driving her 2019 Expedition alone approximately 50 MPH and unexpectedly heard what she described as a gunshot and the seatbelt instantly tightened against her. There was no warranted reason for this incident. There was no collision, not even a jolt to the vehicle such as a pothole or the like. This is the second time occurrence to this vehicle. The front Passenger side seatbelt did this 7 months ago with no one seated there. The airbag light has been on since the first incident. Now the Driver's seatbelt is stuck in that position, will not retract or adjust at all. We will be bringing the vehicle in to a dealer to access issue.
The contact owns a 2019 Ford Expedition. The contact stated that the rear driver-??s side seat belt pre-tensioner inadvertently deployed and locked. As a result, the seat belt pre-tensioner failed to retract or extend. The vehicle was taken to a local dealer where it was diagnosed that the seat belt retractors needed to be replaced. The contact referenced NHTSA Campaign Number: 24V099000 (Seat Belts). The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 59,830.
I am filing a complaint because they released this recall and are not putting any effort into finding a solution. This recall is affecting our livelyhood and should be a pretty straight forward fix. I don't understand why they released the recall at the beginning of the year and I was told by Ford they have no plans to fix the recall in a timely manner. I have head it could be the end of the year.
The contact owns a 2019 Ford Expedition. The contact stated while driving at approximately 50 MPH, there was an abnormally loud pop coming from an unknown location in the vehicle, and the front passenger-??s side seat belt failed to extend. In addition, the air bag warning light had illuminated. The contact received notification of NHTSA Campaign Number: 24V099000 (Seat Belts) however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 91,000. VIN tool confirms parts not available.
The seatbelt failed just like it is stated in the recall. Recall #24S06. The dealer is stating they have no fix for this problem and charging $1000 to put the same faulty seatbelt back in the car.
The contact owns a 2019 Ford Expedition. The contact received notification of NHTSA Campaign Number: 24V099000 (Seat Belts) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Ford Expedition. The contact stated that while the vehicle was parked, the contact observed a loud bang and smoke emanating from the front passenger-??s seat. Additionally, the front passenger-??s seat belt had seized and was not able to retract or extend. The vehicle was towed to a dealer but was not diagnosed. The manufacturer was notified of the failure. The failure mileage was 69,000.
The contact owns a 2019 Ford Expedition. The contact received notification of NHTSA Campaign Number: 24V099000 (Seat Belts) however, the part to do the recall repair was not yet available. The contact stated that the rear driver's side seat belt was locked and failed to extend or retract. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2019 Ford Expedition. The contact received notification of NHTSA Campaign Number: 24V099000 (Seat Belts); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Pulling up to a stop light and we heard an explosion, my wife immediately said something hit her, we smelled burning smell and smoke. My wife has a large bruise from the seatbelt and the seatbelt no longer works
My seatbelt light came on. I took it to the dealership with 102,000 miles, and they said it was not covered under Ford's warranty (8 years or 80,000 miles) and also not covered under my extended warranty (up to 120,000 miles). I planned to purchase the part and have my husband repair it. Before I was able to repair it, the pretensioner deployed while I was driving it. It made a loud noise and locked the driver's seat belt, which is no longer usable. I've owned several vehicles, some of which I've driven over 200,000 miles (Hyundai). I find it odd that Ford won't repair this. Surely the seat belt system has to last longer than 80,000 miles, especially on a $60,000+ vehicle. I would be upset if I purchased a new Expedition for $95,000 and the seat belts didn't last 100,000. Knowing that this is an issue with this year, make and model, why wouldn't Ford fix this when I brought it in" Is Ford waiting for more incidents to happen before taking action" This could
The contact owns a 2019 Ford Expedition. The contact stated while driving approximately 15 - 20 MPH and driving up to a red traffic light, there was a loud booming sound heard inside the cabin of the vehicle. The contact pulled to the side of the road and had the vehicle inspected where no failure was found. The contact continued driving the vehicle. The contact stated that after approximately 2-months after the failure had occurred, the contact became aware that the front passenger-??s side seat belt failed to extend or retract. The contact-??s spouse was an independent mechanic and inspected the vehicle after the first failure and was unable to diagnose and determine the cause of the failure. While inspecting the vehicle after the second failure, there was white residue found within the seat belt buckle; however, the vehicle was not diagnosed. The vehicle was not taken to the dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 70,000.
The contact owns a 2019 Ford Expedition. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the contact was concerned that the safety seats could not be used in the vehicle due to the inflatable rear seat belts. The vehicle was taken to the dealer, where it was diagnosed that the rear driver's side inflatable seat belt was faulty and needed to be replaced. The dealer replaced the rear driver's side inflatable seat belt. The manufacturer was made aware of the failure. The failure mileage was approximately 66,200.
A D V E R T I S E M E N T S
- Seabrook, TX, USA