This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2019 Ford Expedition. The contact stated that while driving at approximately 75-80MPH, she heard a loud popping sound and noticed that the front driver's side seat belt had exploded. The contact stated that the front driver-??s side seat belt failed to retract. The air bag warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the seat belt pretensioner was faulty and needed to be replaced. The vehicle was repaired; however, the contact was then informed by the dealer that the failure might occur with the other seat belts. The contact was concerned for her safety while operating the vehicle. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 72,000.
The contact owns a 2019 Ford Expedition. The contact stated that after the vehicle was shifted into park, the seat belt was removed, and the contact heard a loud popping sound then the front driver-??s side air bag inadvertently deployed. As a result of the failure, the seat belt retracted and burned the contact hand. No medical attention was required. The air bag warning light and the seat belt warning light illuminated. No medical attention was required. The vehicle was towed to the dealer where it was diagnosed that the seat belt retractor pretensioner failed and the seat belt retractor pretensioner and air bag needed to be replaced. The vehicle had not been repaired. The manufacturer was notified of the failure and a case was opened and the contact was advised to contact the NHTSA Hotline. The failure mileage was approximately 72,000.
I reported this incident once already and since then 2 more 2019 For Expedition had the exact same issue. The seatbelt tensioner charge blew up for no reason while vehicle was stopped and running. This is a very dangerous problem as I almost heart attack, I thought I was shot. PLEASE INVESTIGATE THIS AND DON'T WASH IT UNDER THE RUG. TO THIS DAY I'M AFRAID OF DRIVING MY EXPEDITION FO FEAR OF IT HAPPENING AGAIN.
Got into the car, and started it before I put my seatbelt on the seat belt tensioner exploded on just the drivers side. Now the seatbelt will not release.
- Jewett, TX, USA
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I was getting into my car to drive out of my drive way. Put on my seatbelt(driver side). Started to put it in drive then I heard a loud pop, then it felt like something hit my chest. My husband and daughter were in the car with me and didn-??t see anything. I could smell a slight burning smell. After recovering from the pain I opened the door to try to see what happened. We notice the driver side seatbelt would not retract and was loose. We have called the local dealership to bring in.
The contact owns a 2019 Ford Expedition. The contact stated while his wife was driving at 40 mph, she heard a loud abnormal noise and began to feel pressure on her chest due to the seat belt. The driver stated the air bag warning light was illuminated for a couple of days before the incident. The driver continued driving to her destination and after parking the vehicle she noticed the front driver-side seat was extremely tight but was able to unlatch and exit the vehicle. The driver did not seek medical attention. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front driver side seat belt tensioner to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 69,000.
The vehicle was parked when we heard a loud popping noise. I then saw white powder and smelled a horrible smell. Upon inspection the passenger seat side panel had popped open. It seemed like an airbag had deployed. I had a restraint indicator light on at that point. It was taken to a Ford dealership where they told me it couldn-??t have been an airbag it was just a faulty seatbelt sensor. Which by the way there was a recall for that exact thing on the 2020 but, not the 2019 so 750$ later.. they-??re going to fix it.
On July 24th 2023, at approximately 2:15pm my wife and I were completely stopped at a red traffic light on 66th St N that crosses Ulmerton Rd in Pinellas County Florida. We were talking and listening to the radio, when all of a sudden, a loud shotgun or explosive sound filled the vehicle. I got hit with something in the chest that felt like a punch or a kick, knocking me out of breath. But my wife only heard the extremely loud noise. I was clutching my chest in pain as I thought I was shot. When the light turned green, I immediately pulled into a Dunkin donuts parking lot, and we exited the vehicle. There was no damage whatsoever on the inside and outside of the vehicle, but we smelled gun powder. My driver's seatbelt was stuck in the retracted position. I slowly drove to my home at 6500 30th Avenue N, St Petersburg, Fl 33710. I immediately called the Pinellas County Sheriff's Department to report the incident, because at the time I thought it was a gunshot. They have a record under my phone number. I had no idea what the loud gun sound was, so I started to research and found the driver's seat belt tensioner charge must have gone off. I called Auto Nation Ford and made an emergency appointment to bring the vehicle in. I explained everything to them, then dropped the vehicle off. Upon doing a full inspection, the Auto Nation Ford mechanic determined there was a factory short in the air bag circuit, which caused the seatbelt tensioner charge to explode. They found the location, under the center console & replaced all necessary wiring, sensors, modules, tensioner & seatbelt. I researched and found recalls for 2020 Expeditions and 2018 F150 pickups, but there was no recall for the 2019 Expedition. I can't imagine what would have happened if we were going fast on an interstate when it happened. Now I get in my 2 Ford vehicles and worry about it happening again. t turned out the kick in the chest was the seatbelt retracting 4 inches pulling me back in the seat.
The ecoboost 3.5 engine has a common issue with the cam phasers. My vehicle has had oil changes done, every 9,000 miles and now needs the cam phasers to be replaces. It has 83,000 miles. I believe this is a known defect that Ford is trying to remedy with customer satisfaction campaigns, rather than a recall. Had the 21b10 tsb performed and which is a requirement and the car shudders and the transmission shifts poorly. Also, the driver's side seat best will not retract fully.
A D V E R T I S E M E N T S
- Vail, AZ, USA