This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2019 Ford Expedition. The contact stated that upon a cold start of the engine, the vehicle would hesitate and jerk upon depression of the accelerator pedal without warning. Over time, the contact stated that the failure had become more common while driving at various speeds. The vehicle was taken to a dealer where the vehicle was diagnosed with transmission failure. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the VIN related to the failure. The vehicle was not repaired. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 75,000.
The contact owns a 2019 Ford Expedition. The contact stated while driving on several occasions at various speeds, there was a thumping sound coming from the vehicle. The check engine warning light illuminated. The vehicle was steered to the side of the road and turned off. The vehicle was towed to the residence. Additionally on one occasion when the vehicle was shifted into reverse, the vehicle failed to respond as intended. The vehicle was taken to an independent mechanic where it was diagnosed that parts of the transmission needed to be replaced and an engine error code was retrieved. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 75,000.
The contact owns a 2019 Ford Expedition. The contact stated while driving 60 MPH, the contact noticed a failure with the transmission. The contact stated that the vehicle shuddered and hesitated upon the depression of the accelerator pedal with the transmission warning light illuminated. The vehicle was able to restart however, the failure recurred. The dealer was contacted; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 73,200.
The contact owns a 2019 Ford Expedition. The contact stated that the vehicle made a loud clunking sound with the transmission shifting hard. The instrument panel displayed the messages -??Mechanical Transmission Failure-?? and -??Auto Shift Neutral Mechanical Failure-??. Additionally, the wrench symbol was displayed on the instrument panel, and the vehicle was losing motive power. The contact stated while driving at approximately 80 MPH and attempting to accelerate while switching lanes, the transmission shifted hard, and the vehicle lost motive power as if the vehicle was idling. The vehicle immediately regained motive power and the contact was able to drive the vehicle. The contact stated that the failure was intermittent. The vehicle was taken to the dealer who was unable to diagnose the vehicle due to the warning light not remaining illuminated. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that there were no recalls associated with the VIN. The manufacturer had filed a complaint regarding the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 62,800.
The contact owns a 2019 Ford Expedition. The contact stated that while driving at various speeds, the vehicle shuddered and hesitated upon depression of the accelerator pedal. There was no warning light illuminated. The vehicle was initially taken to an independent mechanic; however, the mechanic could not duplicate the failure. The vehicle was then taken to another independent mechanic where a software update was performed; however, the update worsened the failure. The dealer was notified of the failure and the contact was informed that the transmission needed to be replaced. The vehicle was repaired by the independent mechanic. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 88,000.
- Elkton, VA, USA
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Transmission (10R80) had dark and foul smelling fluid and shifted erratically, harsh, clunky and delayed @ ~75K miles, perhaps even much sooner. Ford repeatedly stated that the performance was as expected and normal behavior making no effort to further diagnose or support. Next, the transmission fluid was sampled during a flush by a Ford dealer and sent to a lab for analysis. Report came back that there was high metal content in the fluid. New fluid quickly became dark and foul smelling again with similar performance as above. Next I had Ford dealer reset the shift learning and update/check the shift sequence as recommended by a current TSB. Even after some time, the performance was similar as above. Next I had a Ford dealer diagnose further, to which they then said that I needed a new transmission. At this time, the original TSB was added to, where now the CDF drum was noted as a possible failure. At this time, however, the TSB did not mention a need for clutch replacement. Finally, the transmission was completely rebuilt. All of this was paid for by me out of pocket.
The contact owns a 2019 Ford Expedition. The contact stated while driving approximately 35 MPH, the transmission failed to shift gear as designed and the vehicle stalled while the accelerator pedal was depressed. The vehicle was taken to a local independent mechanic where it was diagnosed that the transmission needed to be repaired. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The vehicle was not repaired due to the warranty being expired. The manufacturer was made aware of the failure. The failure mileage was approximately 46,000.
The transmission shifts erratically due to similar issues seen 2014 F-150's that have been recalled. We have seen the transmission jump from 10th to 1st gear and have had the transmission lock out randomly. This issue has caused near miss incidents on the highway and interstate several times. The vehicle is currently parked due to this issue as we try to work with Ford to replace the transmission. Safety was put at risk due to erratic shifting of the transmission. We took the car to the dealer and they named the issue as the CDF clutch pack.the component has not yet been inspected directly as the problem is a known problem for Ford. Yes there were warning lamps when the transmission locked out and would not allow the vehicle to move under it's own power till the power was cycled.
Transmissions are failing. They have a faulty CDF drum. In the 10R80 transmissions. Ford knows it. And they aren't recalling it. Transmissions are failing at low mileage. Some are out of warranty for the age. People are having to pay for 2 and 3 Transmissions. Pay for outrageous extended warranties just to be covered. They are jumping gears and completely dying on highways. I belong to an expedition group. And every day someone is almost in an accident. Or are replacing a transmission. I've had problems since I got mine. Hard shifting. Delayed shifting. 3 times in two weeks I tried passing on a highways. I hit the gas to pass. And it made a loud bang and lost all power to transmission. Was like it's in neutral. I had to try getting to the side of the high way through traffic before it stopped moving. Had to put back in park. Shut car off and restart. I had kids in the car both times. Thousands of people are having this problem. I was going up a hill and almost was rear ended. If my kids had been hurt. Ford would have been sued. They know it's a problem. Same transmission in the expedition. F150s. They just keep making money off people fixing them and the Ford warranty. Many people they completely failed on highways. Someone is going to get hurt because they refuse to acknowledge its a safety issue and just do a repair that needs done again in a year or two. This has been going on for years and still no recall. Something needs to be done already.
The transmission seems to slip, shudder and sometimes lag or jerk ahead unexpectedly. At times when waiting to cross traffic, the lagging makes it so I almost stall for a second or two and fear getting hit by oncoming traffic. Each time I have asked the dealership to determine the cause, I am told they have to do a software update and reset the adaptive drive to the factory reset. I have had this serviced three times and the problem continues to reoccur a couple months after the reset and software update. Then I get to take it back and pay for the same service all over again. The incorrect timing of the transmission may now have led to a faulty catalytic converter which is now having to be replaced at only 88k miles.
Vehicle transmission jerky with hard shifts, has missed gears resulting in vehicle in neutral while in traffic at speed. Could be a major hazard at intersections. Issue appears to be common enough for Ford to issue TSB but only repair available is transmission rebuild or replacement. Local dealer service adviser states issue is happening once a week with vehicles in their shop. This is a known issue with the CDF drum within the transmission that is putting people at risk.
The contact owns a 2019 Ford Expedition. The contact stated that while driving at various speeds, the transmission malfunctioned, and the vehicle hesitated while accelerating and changing gear. The vehicle was taken to the local mechanic who diagnosed the vehicle and determined that the transmission had overheated. The contact was made aware of an unstated TSB for the failure. The vehicle was later taken to the local dealer who determined that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 60,000.
My expedition since I bought it completely turns off on me on roads and highways and throws up a wrench symbol and check engine light. Everytime I bring it in to the dealer they keep clearing codes and never fixing anything even tho I have extended warranty. They have had my car for 5-6 months maybe longer but the last time they had it for over a month said everything is fine for our roadtrip. Well the car turned off on me and died in the middle of the Utah Highway... had to be towed. was told it has 70 plus alerts
We bought a 2019 Ford expedition max xlt. On a trip we kept having problems with it jumping out of gear and it felt like the transmission was going to fall out. We looked it up and found several complaints on this same problem with the 2019 models although I can't find any recalls that would have fixed the problem.
The contact owns a 2019 Ford Expedition. The contact stated while driving at an undisclosed speed, the contact stated that the vehicle was rattling and jerking. The contact stated that the failure occurred while driving above 35 MPH. The vehicle was taken to an independent mechanic where it was diagnosed with a failed CDF Drum. The contact was informed that the CDF drum in the transmission needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The manufacturer was made aware of the failure and the contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 95,000.
The contact owns a 2019 Ford Expedition. The contact stated that while driving at various speeds, the transmission experienced rough shifting, with the check engine warning light illuminated. The vehicle also hesitated while attempting to accelerate and was idling roughly. The vehicle was taken to the local service center which diagnosed that the transmission camshaft position timing was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 50,000.
A D V E R T I S E M E N T S
- Mobile, AL, USA