This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2019 Ford Expedition. The contact stated that on several occasions while driving at various speeds, the vehicle lost motive power. The contact stated that on several occasions, the power train and check engine warning lights illuminated but then disappeared. The vehicle was steered to the side of the road and idled until the RPM became normal. The vehicle was taken to a dealer where it was diagnosed that there was a leak in the turbo hose. The vehicle was repaired but the failure reoccurred a week later. The manufacturer was notified of the failure. The failure mileage was approximately 38,000.
Transmission is shifting hard around 4th or 5th gear. It is lagging as well causing the car not to accelerate when needed causing safety concern while driving in traffic. It will randomly have high rpms like it is shifting out of gear when not needed. There are no lights or codes. It hasn-??t been inspected by dealer. It is a common problem on ford expeditions. My friend is having the exact same problem and you can find it all over the internet of other consumers have the same problem as well. It is dangerous to drive if it malfunctions while on the road with traffic especially with children in the car.
The contact owns a 2019 Ford Expedition. The contact stated while operating the vehicle, the transmission experienced hard shifting with the transmission slipping between gears third and fifth gear, causing the vehicle to decelerate. Additionally, the vehicle failed to properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local dealer who diagnosed that the clutch was faulty, and that the transmission needed to be replaced or rebuilt. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was approximately 99,000.
The cam phasers on my vehicle need replaced, and the vehicle is available for inspection upon request. I took the vehicle to Ford initially and was told "they didn't have a mechanic" that could address the issue on a Saturday, and completely dismissed the concern and only changed my oil. I have since had two separate mechanics diagnose the problem, and each independently determined the cam phasers are the issue. My safety isn't at risk, as I understand it the cam phasers aren't a safety issue. I was told by Ford that they couldn't answer my questions or help me, and was directed to contact NHTSA with my concern. There are no warning lamps or messages; the problem was identified by the audible noise presented at start up. I contacted Ford after I became aware that there were CSP's issued with regard to the CAM phasers, but Ford stated my VIN wasn't assigned to the CSP. However, the CSP identifies a specific build plant, and build date, both of which my vehicle falls under. So there is no plausible explanation for how they did not assign my VIN to the CSP, therefore I was not notified back in 2022 or 2023 of the issue, so I had no chance to rectify the issue when the problems occurred, nor was I made aware that this issue might arise.
- Marysville, OH, USA
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My Ford Expedition Max started to make a rattling noise after I start the vehicle, if the car was running for a while I could turn it off and on again and wouldnt hear the noise, but if the engine was cold it would make a rattling noise when started. Then if I do not let the SUV warm up long enough and start driving it would have a point where it would do a random hard slow down before it would kick into gear and then it would feel like it was running fine. This started a few weeks ago the I was driving on the highway and while i was doing about 55MPH the suv made a loud noise that made the vehicle change speed dramatically it cause me to be whiplashed forward before the engine seemed to catch back up to its orevious actions, it did not actually cause an accident at that point (but it very well could have if the road was busy as it was a dramatic chnage in speed as well as the noise it made). I pulled over to inspect but there was nothing in the road and nothing that was being done that seemed to cause the traumatic issue. The next day when I brought the car to the mechanic and explained the issue he was able to diagnose an issue with the timing chain. Upopn some resaerch there many complaints and issues with my that make/models particular engine and parts that have had issues but the dealer would not assist saying there is no formal recall and at 69K miles I am over the warrenty. My car doesnot have any codes or warning lights and has all regularly scheduled maintenance and repairs done regularly but the car is clearly not driving correctly, This issue is causing the SUV to dramatically change speed while driving which is likely to cause an accident and severe injury.
While driving on the highway, and the vehicle tries to downshift, the transmission makes a loud clunking sound and shifts into neutral, causing the vehicle to slow rapidly while driving. Warning lights appear on the dash as this occurs, and the vehicle sits in neutral for 15 to 30 seconds, leaving you without acceleration while stuck on the road. This has happened 3 times in a short amount of time, and has put us and our cars children in an incredibly dangerous situation each time. On the third time, while trying to figure out what happened, we realized this is a known issue that Ford has recalled on other models (F150) but has fought recalling on the Expedition. Both the F150 and the Expedition use the same transmission, and Ford has admitted to a design flaw that causes the shifting issues. We would like to request that Ford be held responsible for the safety issue that affects all vehicles with their 10 speed transmission, not merely just the F150 because it is their most popular model.
cam phasers need to be replaced AGAIN, which is only 2.5 years since the last time they were replaced. had them replaced the first time under warranty. and then 2.5 years later was told they need to be replaced again, and it will cost $4,000.
The contact owns a 2019 Ford Expedition. The contact stated that while driving at various speeds, the vehicle had experienced transmission failure, causing the vehicle to hesitate during acceleration and unintendedly decelerate. The vehicle was taken to an independent mechanic who was unable to identify the cause of the failure. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 82,000.
The contact owns a 2019 Ford Expedition. The contact stated that upon a cold start of the engine, the vehicle would hesitate and jerk upon depression of the accelerator pedal without warning. Over time, the contact stated that the failure had become more common while driving at various speeds. The vehicle was taken to a dealer where the vehicle was diagnosed with transmission failure. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the VIN related to the failure. The vehicle was not repaired. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 75,000.
The contact owns a 2019 Ford Expedition. The contact stated while driving on several occasions at various speeds, there was a thumping sound coming from the vehicle. The check engine warning light illuminated. The vehicle was steered to the side of the road and turned off. The vehicle was towed to the residence. Additionally on one occasion when the vehicle was shifted into reverse, the vehicle failed to respond as intended. The vehicle was taken to an independent mechanic where it was diagnosed that parts of the transmission needed to be replaced and an engine error code was retrieved. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 75,000.
The contact owns a 2019 Ford Expedition. The contact stated while driving 60 MPH, the contact noticed a failure with the transmission. The contact stated that the vehicle shuddered and hesitated upon the depression of the accelerator pedal with the transmission warning light illuminated. The vehicle was able to restart however, the failure recurred. The dealer was contacted; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 73,200.
The contact owns a 2019 Ford Expedition. The contact stated that the vehicle made a loud clunking sound with the transmission shifting hard. The instrument panel displayed the messages -??Mechanical Transmission Failure-?? and -??Auto Shift Neutral Mechanical Failure-??. Additionally, the wrench symbol was displayed on the instrument panel, and the vehicle was losing motive power. The contact stated while driving at approximately 80 MPH and attempting to accelerate while switching lanes, the transmission shifted hard, and the vehicle lost motive power as if the vehicle was idling. The vehicle immediately regained motive power and the contact was able to drive the vehicle. The contact stated that the failure was intermittent. The vehicle was taken to the dealer who was unable to diagnose the vehicle due to the warning light not remaining illuminated. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that there were no recalls associated with the VIN. The manufacturer had filed a complaint regarding the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 62,800.
The contact owns a 2019 Ford Expedition. The contact stated that while driving at various speeds, the vehicle shuddered and hesitated upon depression of the accelerator pedal. There was no warning light illuminated. The vehicle was initially taken to an independent mechanic; however, the mechanic could not duplicate the failure. The vehicle was then taken to another independent mechanic where a software update was performed; however, the update worsened the failure. The dealer was notified of the failure and the contact was informed that the transmission needed to be replaced. The vehicle was repaired by the independent mechanic. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 88,000.
Transmission (10R80) had dark and foul smelling fluid and shifted erratically, harsh, clunky and delayed @ ~75K miles, perhaps even much sooner. Ford repeatedly stated that the performance was as expected and normal behavior making no effort to further diagnose or support. Next, the transmission fluid was sampled during a flush by a Ford dealer and sent to a lab for analysis. Report came back that there was high metal content in the fluid. New fluid quickly became dark and foul smelling again with similar performance as above. Next I had Ford dealer reset the shift learning and update/check the shift sequence as recommended by a current TSB. Even after some time, the performance was similar as above. Next I had a Ford dealer diagnose further, to which they then said that I needed a new transmission. At this time, the original TSB was added to, where now the CDF drum was noted as a possible failure. At this time, however, the TSB did not mention a need for clutch replacement. Finally, the transmission was completely rebuilt. All of this was paid for by me out of pocket.
The contact owns a 2019 Ford Expedition. The contact stated while driving approximately 35 MPH, the transmission failed to shift gear as designed and the vehicle stalled while the accelerator pedal was depressed. The vehicle was taken to a local independent mechanic where it was diagnosed that the transmission needed to be repaired. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The vehicle was not repaired due to the warranty being expired. The manufacturer was made aware of the failure. The failure mileage was approximately 46,000.
The transmission shifts erratically due to similar issues seen 2014 F-150's that have been recalled. We have seen the transmission jump from 10th to 1st gear and have had the transmission lock out randomly. This issue has caused near miss incidents on the highway and interstate several times. The vehicle is currently parked due to this issue as we try to work with Ford to replace the transmission. Safety was put at risk due to erratic shifting of the transmission. We took the car to the dealer and they named the issue as the CDF clutch pack.the component has not yet been inspected directly as the problem is a known problem for Ford. Yes there were warning lamps when the transmission locked out and would not allow the vehicle to move under it's own power till the power was cycled.
Transmissions are failing. They have a faulty CDF drum. In the 10R80 transmissions. Ford knows it. And they aren't recalling it. Transmissions are failing at low mileage. Some are out of warranty for the age. People are having to pay for 2 and 3 Transmissions. Pay for outrageous extended warranties just to be covered. They are jumping gears and completely dying on highways. I belong to an expedition group. And every day someone is almost in an accident. Or are replacing a transmission. I've had problems since I got mine. Hard shifting. Delayed shifting. 3 times in two weeks I tried passing on a highways. I hit the gas to pass. And it made a loud bang and lost all power to transmission. Was like it's in neutral. I had to try getting to the side of the high way through traffic before it stopped moving. Had to put back in park. Shut car off and restart. I had kids in the car both times. Thousands of people are having this problem. I was going up a hill and almost was rear ended. If my kids had been hurt. Ford would have been sued. They know it's a problem. Same transmission in the expedition. F150s. They just keep making money off people fixing them and the Ford warranty. Many people they completely failed on highways. Someone is going to get hurt because they refuse to acknowledge its a safety issue and just do a repair that needs done again in a year or two. This has been going on for years and still no recall. Something needs to be done already.
A D V E R T I S E M E N T S
- Pittsburgh, PA, USA