This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Expedition. The contact stated that the blower motor had failed. The contact then received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System). The contact drove the vehicle to a dealer and the blower motor was replaced; however, the blower motor failed several days after the repair. The contact took the vehicle to an independent mechanic who diagnosed the failure as a frayed connector or pigtail that was the original connector to the blower motor that had been replaced by the dealer during the recall repair. The contact called the dealer and was informed that the manufacturer had a specific note in the recall information that only the blower motor was to be replaced and that the pig tail connector would not be covered under the recall. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was 126,986.
The contact owns a 2017 Ford Expedition. The contact had NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) for the bower motor repaired. The contact stated that she returned the vehicle to the dealer who performed the remedy and was advised by the dealer that the original "pigtail" connection and resistor should have been replaced when the blower was replaced. The contact was shown how to tap the connector wires which were hanging under the dashboard on the passenger side to start the blower functioning. The contact stated that she would have to perform the action anytime the A/C or the heater needed to be activated. The vehicle had been inadequately repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 100,000.
The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System), and the repair was completed. The contact stated that while driving at an undisclosed speed, the blower located behind the glove box functioned intermittently, and the contact smelled a melted plastic odor. After a visual inspection, the contact stated that the wiring and components were hot to the touch. No warning lights were illuminated. The vehicle was taken back to the dealer, who determined that the wiring pigtail connector needed to be replaced and that the vehicle was low on coolant. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 120,000.
The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) and the vehicle was taken to the dealer, where the recall repair was completed. The contact stated that upon starting the vehicle and turning the fan on high speed, the entire vehicle vibrated, including the steering wheel and the floorboard. The dealer was notified of the failure and informed the contact that they would fix the issue; however, the following day, the dealer informed the contact that additional repairs were not needed because the vehicle was operating as designed. The manufacturer was notified of the failure and contacted the dealer; however, the dealer informed the manufacturer that the vehicle was operating as designed. The vehicle was not repaired. The failure mileage was approximately 57,120.
The contact owns a 2017 Ford Expedition. The contact stated that while reversing out of a parking space, the air conditioning suddenly failed. The contact took the vehicle to the dealer who diagnosed that the blower motor had failed and needed to be replaced. The vehicle was repaired under NHTSA Campaign Number 22V648000 (Visibility, Electrical System) however, the replacement part failed. The vehicle was returned to the dealer who confirmed the repair could not be performed a second time under the recall. The manufacturer was made aware of the failure and file a case for the failure. The manufacturer confirmed that the VIN was no longer under recall and referred the contact to the NHTSA Hotline. The approximate failure mileage was 120,000.
- Gainesville, GA, USA
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The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System); however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Numbers: 22V150000 (Service Brakes, Hydraulic) and 22V648000 (Visibility, Electrical System); however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while coming to a complete stop, the temperature gauge was high. The vehicle then overheated. The vehicle was taken to an independent mechanic, who replaced the water pump and auxiliary pump; however, the failure recurred. The dealer was made aware of the failure but confirmed that parts for the recall repair were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 96,000. Parts distribution disconnect.
The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the USB, the GPS System had started to malfunction. The dealer was notified of the failure however, the contact was informed that the parts to do the recall repair was unavailable. The contact then stated that the air condition system failed to operate. No warning light was illuminated. The dealer was notified of the failure and the contact was informed that the parts to do the recall repair was not available; however, the dealer offered a temporary repair for a fee. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 130,000. Parts distribution disconnect.
The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that when he attempted to use the blower to cool the vehicle interior, the blower stopped operating as needed. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the wiring harness needed to be replaced on the blower motor. The vehicle had not been repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 150,000. Parts distribution disconnect.
The contact owns a 2017 Ford Expedition. The contact received notification of the NHTSA Campaign Number: 22V648000 (Visibility, Electrical, System) however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, she noticed white smoke coming from the rear of the vehicle. No warning lights was illuminated. The vehicle was not diagnosed or repaired. The dealer was contacted and confirmed that the parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 88,000. Parts distribution disconnect.
The contact owns a 2017 Ford Expedition. The contact stated that while driving at an undisclosed speed, the air conditioning blower motor occasionally failed to operate as needed. On other occasions, the blower motor randomly turned off and on while driving over bumps in the roadway. The vehicle was taken to the local mechanic who diagnosed that the blower motor and blower motor wiring harness was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were contacted regarding the failure and a service appointment was scheduled. The contact was concerned that the NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) repair included the replacement of the blower motor but did not include the repair of the faulty wiring harness. The failure mileage was 84,000.
The contact owns a 2017 Ford Expedition. The contact stated while activating the air condition, there was no air blowing through vents. The vehicle was taken to the dealer, and the dealer performed the recall repair for NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) but the failure reoccurred. The vehicle was taken back to the dealer and the dealer stated that the wires to the blower motor was burned, causing the blower to become inoperable. The vehicle was repaired. The manufacturer was contacted and provided a discount for the repair. The failure mileage was 75,000.
The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2017 Ford Expedition. The contact received notification of the NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that parts were not yet available for the recall repair. The manufacturer was notified of the failure and the contact was informed that parts would be available the second quarter of 2023. The contact had not experienced a failure. Parts distribution disconnect. The contact stated that the manufacturer told them that the vehicle is okay to drive despite the possibility of spontaneous combustion.
The contact owns a 2017 Ford Expedition. The contact stated that on various occasions while the vehicle was idling and the heater was in use, there was excessive noise coming from the front blower motor. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.
The contact owns a 2017 Ford Expedition. The contact received notification of the NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the parts to do the recall repair were unavailable. Additionally, the contact stated that while driving, there was a burning odor inside the vehicle. Additionally, the front heater failed to operate as needed. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the blower motor overheated and burned two sets of wiring and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that he was responsible for any additionally fees. The failure mileage was approximately 90,000.
The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the blower motor failed to operate as needed, preventing the defroster from properly removing fog from the windows. The dealer had been notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 75,000. Parts distribution disconnect.
The contact owns a 2017 Ford Expedition. The contact stated that the defroster failed to work while engaged. There was no warning light illuminated. The contact stated that the failure occurred intermittently. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System), and the vehicle was taken to the dealer for the recall repair; however, the failure reoccurred 3 weeks after the recall repair. The vehicle was taken to an independent mechanic where it was diagnosed that the wiring under the dashboard had melted. The vehicle was taken back to the dealer who informed the contact that he needed to pay out-of-pocket for the repair. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 50,000.
The contact owns a 2017 Ford Expedition. The contact stated that there was a burning odor detected inside the vehicle. Additionally, the blower became inoperable. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 147,000.
The contact owns a 2017 Ford Expedition. The contact stated that the air conditioning and heating systems of the vehicle was not operable. The contact stated that she received recall notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) on September 2022. However, the part to do the recall repair was not yet available. The local dealer and a second dealer, Fallon Ford-Toyota ( 1351 W Williams Ave, Fallon, NV 89406) were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 100,000. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Charleston, SC, USA