This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This incident happened on July 20, 2023. I was driving to my house when I notice that there was smoke coming out of the glove compartment of my 2017 Expedition EL. I immediately stopped at the median and opened the hood to make sure there was no fire. After that, I walked to the passenger door and when I open the door I noticed a lot more smoke coming from under the glove compartment. I open the glove compartment and notice that there was fire coming from the blower motor and on the wires around it. At this very moment, I find this issue a friend of mine happened to drive by and stopped to ask me if I needed help. He saw what was happening and provided me with 2 bottles of water. We removed the glove compartment and try to put some water toward the fire but it was too late. The fire had spread throughout the dash and subsequently, the entire vehicle was lost. I didn't have time to remove any personal items from the vehicle since the fire spread really fast and also was making a wising sound, believe to be the airbags when they deployed. Even though we have insurance I don't think it is fair for the manufacturer to clean their hand on issues like this, we lost a vehicle and they should find a way to replace it.
The faulty blow motor is has caused the pigtail and resistor wires to melt and the dealership wants to charge for repairing that even though they have melted due to the faulty blower motor.
The recall has not been fixed. Winner Ford, Dover DE 19901, still does have the part for the Brake master cylinder. The other recall for the fan and blower has been fixed BUT it went bad last year 2021 and I had it repaired using at Winner Ford, Dover DE 19901 and paid $100 deducted using my extended warranty. I inquired today October 17, 2022 at Winner Ford Service department, Dover DE 19901 to have the $100 refunded. I feel that it should be refunded especially since there is still no remedy and it could go bad again.
My brake fluid is low warning light came on and I checked it and my brake fluid was completely empty there was no apparent leaking from anywhere within eye sight. I refilled it and a week later the same thing happened. Then I get a letter in the mail saying there is a recall about leaking break fluid and no dealer ship in my area has any availability within a reasonable amount of time. I have two kids and work full time I cannot go without a vehicle and I do not feel save driving it my breaks stopped working due to the leaking fluid which is FORDS fault.
Our car experienced a failed Throttle Body Assembly. While driving our car, the engine would lose power, and the car would start to violently shake. The wrench light would come on the dash. We would have to pull over whether we were on the highway or a city street. Once we turned the car off and back on the wrench light would disappear. We took the car to our mechanic who could not figure out the issue due to no codes. The Ford dealership told us the same thing as our mechanic - without a code(s) it would take a lot of time and money to figure out the problem. Finally after several (at least 5 time) scary occurrences of this issue, the engine light came on and gave a code. We fixed the issue on June 23, 2022.
The APIM stopped working as in all ford models with ford sync do. It is a safety hazard do to the driver not being able use the blue tooth sync for the phone, with out it working the driver has to use hands on the phone, creating a safety hazard and breaking a driving law.
Loss of power, no throttle response while driving. Happens when the throttle is advanced at a faster pace like taking off from a traffic light. I get the "See Manual" message and the wrench symbol. Turning off and then turning back on the vehicle clears the fault. Known problem with the Throttle body.....Can you say Recall?
Backup camera loses connection, does not show image, or is grossly distorted, flashes on screen. Cannot safely use backup camera when backing up. Problem Looks identical to the picture below which is from a recalled mustang.
September 2021 vehicle back up camera not functioning properly and loud knocking noise coming from rear interior. Video display is cloudy and not Capturing rear outside picture at all
The contact owns a 2017 Ford Expedition. The contact stated while driving 70 MPH, the check engine warning light illuminated. The contact safely pulled over to the side of the roadway and there was a knocking sound coming from the engine. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was made aware of the failure and referred the contact to the NHTSA for assistance. The approximate failure mileage was 72,000.
Backup camera displays video while drive forward. Almost like having a tv in front seat. Dealer can not recreate. Happened intermittently. Also goes blank and fuzzy intermittently which there is recall for on 2019 and 2020 models.
My Expedition was set to 45 mph via cruise control in a work zone, at night, on the Chesapeake Bay Bridge Tunnel. While in the first tunnel in the northbound lane with 2 way traffic, I heard a slight pop, then rough running feeling and completely lost acceleration. The power train wrench warning light came on. Since I was on an incline in the tunnel with no way to pull over and the vehicle was going forward at a snail's pace, I decided to continue as far as I could since it was the safest thing to do for all drivers in the tunnel. The Expedition finally crept out of the tunnel and I was able to pull off to the side to let traffic pass. As soon as we had cell phone service, I had my daughter call the Chesapeake Bay Bridge Tunnel to let them know that we were disabled and in need of assistance. I decided to see what would happen if I turned the vehicle off and restarted. Everything reset and I had power, but for how long? The CBBT police agreed that the safest course of action for all vehicles on the road was to tow my vehicle to the other side as it is dangerous to breakdown on the CBBT, especially in one of the tunnels. I was able to drive home after the tow. However, the following day, I tried to drive it again and it did the same: ran rough, wrench sign, no pop that time, total loss of acceleration. Restarted and made it back home. My husband tested it a few days later after re-cleaning battery cable terminals that had been corroded before we replaced the factory battery, and it did the same thing with him on the highway! If we had been trying to get into traffic, turn where we had to cross traffic or any number of other situations and the Expedition lost power like that, the outcome could be deadly. The CBBT would have records since they towed me and wrote the VIN down.
Throttle body failed and vehicle unexpectedly lost power while driving home from the airport at night. I did not initially realize it went into limp mode. The wrench light illuminated on the dash and I had to stop in the travel lane of a busy 45 mph street. I could not pull to the shoulder due to traffic. Other motorists were visibly angry and honking at me. After a little time I tried putting the vehicle in park, shutting it off and tried starting it again. It started with no issue and then died again a few blocks later, fortunately that time it was in a better location with no traffic. I took the vehicle to a Ford dealer the following morning, where I already had an appointment for preventative maintenance including new coolant and spark plugs. I suspected the throttle body failed after researching the issue and found a history of similar problems with other Ford products. The dealership also diagnosed a throttle body failure and charged me for a repair, which involved replacing the throttle body assembly. It is my understanding that Ford has extended warranty coverage on other models and that there may have been a recall campaign involving other models. My 2017 Ford Expedition XLT appears to have had the same issue. This problem could have been EXTREMELY dangerous if it happened on the highway or if a less experienced driver was operating the vehicle. The failure was sudden and unexpected.
Automatic running boards came down when door open, as usual. They then went right back up and pinned my dogs front paws, legs between running board and car frame. Vehicle was stationary, in my driveway. I had to pull my dogs paws/legs out physically. Obviously painful. On the ring video that captured this you can hear my dog whining and struggling. I was told they see this consistently and the manual states owner is responsible. This malfunction is dangerous and cased injury, yet it is seen consistently per auto service tech at dealership. What if it had been my 88 year old mother" this could very well lead to her death at her age, had she been the one injured. Never made aware of issue at time of sale. I believe this malfunction is dangerous. And to be told they see this consistently, why is not made a more important issue" in this case the injury was to an animal. It could have been a child or as stated, my 88 year old mother. The undercarriage is cleaned every time it is washed.
At times when making a left turn the left front wheel locks up in the turning position for several seconds and trying to steer out of the left turn is impossible until the wheel releases on it's own. Vehicle is in motion at the time of all incidents, on city streets, in parking lots, driveways. Reason unknown.
Rear widow defroster terminal fell off of right side of rear glass, crest Ford of flatrock Michigan replaced rear glass on 12/26/2017 under warranty. On 01/28/2019 the rear window defroster terminal fell of the right side of that rear glass after13 months of use, at that time I was over my 36,000 mile warranty and contacted crest Ford looking for some help with this issue. Crest Ford contacted me about a week later and stated Ford motor would not cover the repair. On 03/01/2019 I appealed this directly to the Ford Motor Co. Customer service and was told they would not replace the glass again. On 03/05/2015 I had a local glass shop replace the rear window at a cost of $262. I feel that this is a safety issue and want to know if this is common with this vehicle and is there any complaints about this with Ford vehicles. Also I would like Ford Motor Company to reimburse me the $262 dollars I spent on the new rear glass. Was driving vehicle both times when the terminal fell off the glass, first time the defroster had just turned off and the second time it was on.
A D V E R T I S E M E N T S
- Anniston, AL, USA