This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Expedition. The contact stated after the vehicle had been repaired under an unidentified recall, the instrument panel and central electrical console were flickering. The contact stated that the headlights were also flickering. In addition, there was an abnormal burning odor coming through the air vents. The battery was replaced and drained prematurely. The vehicle was taken to a local dealer where it was diagnosed that the blower motor assembly had failed. The contact stated that the vehicle had been diagnosed by several local dealers, but no repairs had been performed due to parts not being available. The manufacturer was made aware of the failure. The failure mileage was approximately 125,000.
This issue has happened multiple times, once on the highway the vehicle felt like it lost gear/ the engine completely cut off. multiple warning lights came on such as airbag, ABS, engine light. was eventually able to get to the shoulder and after multiple attempts it started back up, showed no warning lights. drove the rest of the way fine. another time that could have put other at risk is when driving in the city, the vehicle lost power and also lost the ability to stee. causing me to be standstill in the roadway. the vehicle started back up after two attempts. the vehicle has been to the local deal a total of 4 times with the last time requesting a through inspection of the grounds, as this seems like an electrical or mechanical issue the service manager requesting me "not to bring it back until it's broken" leaves me lost.
Tailgate opens and closes at random times while stationary or in motion. When the tailgate opens and closes, anything behind the back seat could fall out onto any vehicle. Has been reported to the dealer and repaired but has relapsed to previous condition. Serra Hyundai Birmingham, Alabama has been aware of this condition as recent as May 10, 2024. Problem surfaced mid September, 2023.
6 months ago FORD replaced my blower motor (ONLY) per the recall, it still only worked intermittently so on a return visit they diagnosed a need to replace their (Motorcraft) YH-1829 A/C Blower Motor Switch / RESISTOR AND the pigtail connector SINCE THE CONNECTION PINS HAD FUSED FROM OVERHEATING. THOSE were NOT covered by the recall notwithstanding 100's or more complaints to FORD. However, The Blower ONLY worked on high. ALWAYS on high. If the key was on, the HVAC ON/OFF was useless (It's LED would go off and on but not the blower.) Likewise speed (+) and (-) did nothing. EVERY OTHER FUNCTION/Button worked fine. Temperature could be regulated and Rear A/C could be activated just fine. Yesterday, $595 later, FORD has diagnosed the Climate Control Board (FL1Z-19980-K) in the dash. IT'S RELAY HAD OVERHEATING ISSUES. They did not replace the malfumnctioning Control Board because Part FL1Z-19980-K is on a nationwide backorder with no ETA. Oh, and when/if it does become available, FORD wants $758 to install (part, tax and labor). So, I have a irrepressible suspicion that the Control Board overheat failure is linked to the overheating/fused resistor, all stemming from the original Blower Motor overheat failure that FORD did agree to recall. But, NOW, the culprit is inside the dash and the circuit cannot be turned off. IF THE KEY IS ON SO IS THE CLIMATE CONTROL CIRCUIT WITH THE BLOWER ON HIGH 100% of my driving time. More fusing" More fire risk"
My vehicle is a 2017 Expedition that had the blower motor recall performed in October 2023. Prior to the recall being performed, we would often have burning smells coming from the blower, so it made sense that the recall was to fix a fire hazard with the blower motor. I observed burned terminals in the electrical connector and assumed they would be replaced as part of the recall. Any reasonable person would assume that burned electrical wires pose a fire hazard and a recall that is supposed to fix a fire hazard issue would replace the electrical connector. A few months after the recall was performed, we started having the exact same symptoms coming from the blower motor as we did before the recall, namely a burning smell and the blower motor operating intermittently. I contacted Ford about a problem with the recall repair and they stated they would have to diagnose it. Ford identified burned electrical terminals at the blower motor and a faulty motor controller. Ford then communicated to me that those items were not covered under the blower motor recall. I only then learned that the recall replaced only the blower motor and not the electrical connectors or controller. I was charged a $220 diagnostic fee, had I known those items were not part of the recall I would not have brought my vehicle in for diagnosis. I have three major concerns: 1. If the purpose of the blower motor recall was to prevent a fire hazard from the blower motor and related components, the recall has failed. 2. The original faulty blower motor caused damage to the blower controller and electrical connector. These components should have been replaced with the blower motor as part of the recall. It is absurd to think that Ford would install a new blower motor connected to damaged and burned wires. 3. The electrical connector and motor controller were not replaced during the recall service, but still pose a fire hazard as stated in the recall, those components should be replaced at no cost.
- Caldwell, ID, USA
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The contact owns a 2017 Ford Expedition. The contact stated while driving at an undisclosed speed, the air condition stalled. The vehicle was taken to a dealer where it was diagnosed and determined that the blower motor had melted the resister plug. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 170,000.
Electronic throttle body will go into a limp mode and has no power to accelerate. This happens while driving down the street or highway and you might have enough power to pull to side of the road or street and not get run over. I have seen other reports of this and Ford extended their warranty on some vehicles to 10 years or 150,000 miles. These are mainly the eco boost motors. My vehicle has 88,000 miles and is regularly serviced. One occurrence was on a road under construction with no place to pull over quickly when this happened.
The contact owns a 2017 Ford Expedition. The contact stated that the blower motor had failed. The contact then received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System). The contact drove the vehicle to a dealer and the blower motor was replaced; however, the blower motor failed several days after the repair. The contact took the vehicle to an independent mechanic who diagnosed the failure as a frayed connector or pigtail that was the original connector to the blower motor that had been replaced by the dealer during the recall repair. The contact called the dealer and was informed that the manufacturer had a specific note in the recall information that only the blower motor was to be replaced and that the pig tail connector would not be covered under the recall. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was 126,986.
The contact owns a 2017 Ford Expedition. The contact had NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) for the bower motor repaired. The contact stated that she returned the vehicle to the dealer who performed the remedy and was advised by the dealer that the original "pigtail" connection and resistor should have been replaced when the blower was replaced. The contact was shown how to tap the connector wires which were hanging under the dashboard on the passenger side to start the blower functioning. The contact stated that she would have to perform the action anytime the A/C or the heater needed to be activated. The vehicle had been inadequately repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 100,000.
I took my vehicle in on August 15 or so. The dealer, Sames Ford Bastrop, had it for 1 month and returned it to me as repaired. According to the nhtsa database, the repair has not been performed.
something burning in truck and then the front blower ceased working. Now I know why - many owners reporting same things and this repair should be covered, or recall expanded to include these additional repairs if needed due to the excessive heat from the blower motor. This could have very easily caused a vehicle fire while I was driving, and we could have been seriously injured. 2) rear back up camera failure due to poor seal around camera and lack of waterproofing of camera electronics causing corrosion and failure. Problem clearly seen in attached video ( not my car but same exact issue) Again, many other owners experiencing same issue. This is a safety hazard as camera suddenly failed while I was reversing and caused a near miss of a pedestrian. Camera components need to be waterproofed and sealed better - there is clearly water leaking into the rear door panel causing corrosion as indicated by dealer. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Driving at highway speed, vehicle gauges drops to zero and transmission stays at 3rd gear. Unable to know what travel speed is while trying to exit safety off highway. Have to turn off engine to reset issue, but no way to figure out what happened.
The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System), and the repair was completed. The contact stated that while driving at an undisclosed speed, the blower located behind the glove box functioned intermittently, and the contact smelled a melted plastic odor. After a visual inspection, the contact stated that the wiring and components were hot to the touch. No warning lights were illuminated. The vehicle was taken back to the dealer, who determined that the wiring pigtail connector needed to be replaced and that the vehicle was low on coolant. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 120,000.
While driving my children, my 2017 Ford Expedition lost power and went into 'limp' mode (wrench appears on the dash) along with an incredibly rough idle. This is at least the 3rd time that this has happened (twice before replacing the current throttle bottle) and now. This is incredibly dangerous as the vehicle loses power and leaves my family and I at the mercy of other drivers around us. It has happened on a 6 lane freeway, a 2 lane highway, and, most recently, on a city street. After a very quick search of the internet, it is no secret that there are throttle body problems with 2017 Ford Expeditions. Ford is responsible for manufacturing a vehicle that is safe and free of mechanical defects. While some problems do arise unexpectedly, it is ignorant of Ford to continue to put passengers in harms way until an injury or death happens when there is a known issue.
The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) and the vehicle was taken to the dealer, where the recall repair was completed. The contact stated that upon starting the vehicle and turning the fan on high speed, the entire vehicle vibrated, including the steering wheel and the floorboard. The dealer was notified of the failure and informed the contact that they would fix the issue; however, the following day, the dealer informed the contact that additional repairs were not needed because the vehicle was operating as designed. The manufacturer was notified of the failure and contacted the dealer; however, the dealer informed the manufacturer that the vehicle was operating as designed. The vehicle was not repaired. The failure mileage was approximately 57,120.
I've received several letters about Motor Vehicle safety since last year. I contacted the Ford dealership last year for it, and instead of fixing my car, they hit it while waiting in the dealer, so they focus more on fixing the hood that was damage and body of the car, and pressured me to sign a document to agree to fix it, while I had my husband at the hospital in ICU. But, the recall problem was never fixed, they said because they didn't have the part. Something in the engine was damage, so i had to take the car almost every month to try to fix it. I kept getting letters about the recall, and they kept saying that the part was ordered and they were going to call me when ready. Never did. Last week around August 25 i received another recall letter. I added in my to DOs to call, as a single mom now, its a little difficult, so i could not call during the week, and Sunday 8/26 while I was driving my car with my children, we could hear a weird noise, then smell of smoke, and some smoke coming from the front AC blower, then the AC stopped working. I contacted the dealership this morning, and I was asked to bring the car, that they have the part ready (Which i never was notified before), so I dropped my kids in school and took the car to the dealership, after waiting for more than 2hrs, they said they part wasn't good, and they couldn't get it fixed. I need help to get this fixed, and to have a warranty that this is safe and will work.
The contact owns a 2017 Ford Expedition. The contact stated that while reversing out of a parking space, the air conditioning suddenly failed. The contact took the vehicle to the dealer who diagnosed that the blower motor had failed and needed to be replaced. The vehicle was repaired under NHTSA Campaign Number 22V648000 (Visibility, Electrical System) however, the replacement part failed. The vehicle was returned to the dealer who confirmed the repair could not be performed a second time under the recall. The manufacturer was made aware of the failure and file a case for the failure. The manufacturer confirmed that the VIN was no longer under recall and referred the contact to the NHTSA Hotline. The approximate failure mileage was 120,000.
The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System); however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
A D V E R T I S E M E N T S
- Tullos, LA, USA