This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Numbers: 22V150000 (Service Brakes, Hydraulic) and 22V648000 (Visibility, Electrical System); however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while coming to a complete stop, the temperature gauge was high. The vehicle then overheated. The vehicle was taken to an independent mechanic, who replaced the water pump and auxiliary pump; however, the failure recurred. The dealer was made aware of the failure but confirmed that parts for the recall repair were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 96,000. Parts distribution disconnect.
Backup camera picture frequently shows up scrambled on the screen. Sometimes the picture is fine; often it is impossible to see anything but streaks. It happens all the time. This camera seems to work better when I am on a trip. Possibly related to battery charge, but my battery is only a year old, and the issue has been occurring for a few years. I just saw your website while looking at cars, so I decided to report it.
I have been having an issue with an intermittent blower motor not working, it was replaced by ford in November 2022 and as of July 2023 it is needing to be replaced again as I have no a/c or front blower motor again. I have attempted to have this recall fixed and ford still does not have the new part so this will not continue to happen. I currently live in Florida and have 2 small kids with no a/c in our vehicle, the current dealer that I am working with stated I can get a rental car and pay for it out of my own pocket until ford can finally get a new part that will work and hope I will be refunded. They are attempting to order the temporary part again and replace the blower motor for a 2nd time but have advised me they don-??t know how long it will take to get the part and when they do get the part they will need my car for 4-5 days with no option of a rental on their dime. I have been dealing with intermittent blower motor issues for almost a year now and ford has not been able to remedy this recall. I feel I am being bounced around and ford is not taking ownership of getting the new fix since 8/26/2022.
The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the USB, the GPS System had started to malfunction. The dealer was notified of the failure however, the contact was informed that the parts to do the recall repair was unavailable. The contact then stated that the air condition system failed to operate. No warning light was illuminated. The dealer was notified of the failure and the contact was informed that the parts to do the recall repair was not available; however, the dealer offered a temporary repair for a fee. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 130,000. Parts distribution disconnect.
The HVAC blower motor connector for the Ford has completely burned out. When in use, it is hot to the touch (too hot too touch sometimes) and emits an electrical burning smell. The HVAC unit now only works on high and if the unit is connected in a certain angle. I took the vehicle into FORD in Kirksville, MO and their technician told me it wasn't covered under the blower motor recall and it was going to cost $600+ to repair. When I asked the technician that upon replacing the part, what would keep it from happening again I was told FORD realized the grounding wire in the connector wasn't strong enough to hold the charge, and they have sense come out with a part where the grounding wire is "heavy duty". When I contacted FORD about the issue they informed me that it was not covered under the blower motor recall and there were currently no programs to cover the repair.
- Novinger, MO, USA
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The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that when he attempted to use the blower to cool the vehicle interior, the blower stopped operating as needed. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the wiring harness needed to be replaced on the blower motor. The vehicle had not been repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 150,000. Parts distribution disconnect.
The contact owns a 2017 Ford Expedition. The contact received notification of the NHTSA Campaign Number: 22V648000 (Visibility, Electrical, System) however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, she noticed white smoke coming from the rear of the vehicle. No warning lights was illuminated. The vehicle was not diagnosed or repaired. The dealer was contacted and confirmed that the parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 88,000. Parts distribution disconnect.
The contact owns a 2017 Ford Expedition. The contact stated that while driving at an undisclosed speed, the air conditioning blower motor occasionally failed to operate as needed. On other occasions, the blower motor randomly turned off and on while driving over bumps in the roadway. The vehicle was taken to the local mechanic who diagnosed that the blower motor and blower motor wiring harness was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were contacted regarding the failure and a service appointment was scheduled. The contact was concerned that the NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) repair included the replacement of the blower motor but did not include the repair of the faulty wiring harness. The failure mileage was 84,000.
Aug 26,2022 Manufacturer Recall Number22S56 NHTSA Recall Number22V648 Recall StatusRecall Incomplete May 17, 2023 This recall was first issued on August 26, 2022. It has been 10 months and nothing has been done to fix this problem with the climate control. My front air conditioner goes off more frequently now. I transport my grandchildren to and from school and activities often. Please tell me how I can get this problem fixed as soon as possible. Sincerely, [XXX] Summary ON YOUR VEHICLE, THE CLIMATE CONTROL FRONT BLOWER MOTOR MAY OVERHEAT, POTENTIALLY RESULTING IN AN INTERIOR FIRE WHILE THE VEHICLE IS ON Safety Risk AN INTERIOR VEHICLE FIRE CAN INCREASE THE RISK OF PERSONAL INJURY AND VEHICLE DAMAGE. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
March 2019- December 2021 Car serviced by Ford Dealers and repeatedly told to ignore CSP recall notice re: California Emissions Warranty Paid out of pocket for services August 2023 Ford issues recall of climate control blower Motor Nov 2022 -Customer has multiple issues addressed at South Bay Ford in CA Customer was not notified of open recall December 2022 Customer notices hot air spontaneously intermittently blowing at full force and can not stop it Customer notices dash lights flickering intermittently Service light illuminates and remains on for a few hours and turns off February 2023 Hot air begins spontaneously blowing more frequently March 2023 Hot air blows constantly. Customer notices burnt plastic smell and loud clicking noises. Customer is unable to drive with out all windows opened in order to breathe Audio stops working. Navigation stops working. Clocks reset and cannot be changed. Customer learns of recall for climate control blower motor and contacts Ford Customer Service. FCS contacts South Bay Ford and informs customer to bring car in for service and that rental services will be provided. Vehicle arrives at dealership. Customer is unable to speak with service agent for several days. Service agent informs customer that the recall has been addressed but audio and other issues including hot air blowing have not and will not be repaired due to parts being obsolete despite multiple warranties covering the repair. Service agent suggests customer goes to a junk yard for the part. Customer picks up the car and finds exposed wiring and tools left inside as well as places where interior sections had been removed and improperly replaced. Service manager closes the exposed area removes the tools and says he will try and obtain the obsolete part. Customer contacts Ford Corporate and after a month of following up is left with the issues persisting and no remedy. Car feels unsafe and unstable. Customer has no trust in the vehicle
The contact owns a 2017 Ford Expedition. The contact stated while activating the air condition, there was no air blowing through vents. The vehicle was taken to the dealer, and the dealer performed the recall repair for NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) but the failure reoccurred. The vehicle was taken back to the dealer and the dealer stated that the wires to the blower motor was burned, causing the blower to become inoperable. The vehicle was repaired. The manufacturer was contacted and provided a discount for the repair. The failure mileage was 75,000.
The dash cluster will randomly make a humming noise for a little while then stops. The phone option on the radio is gone also the bluetooth menu to access any bluetooth or reset the system is also gone. The usb port stopped working.
The contact owns a 2017 Ford Expedition. The contact received notification of the NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the recall notice and confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2017 Ford Expedition. The contact received notification of the NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that parts were not yet available for the recall repair. The manufacturer was notified of the failure and the contact was informed that parts would be available the second quarter of 2023. The contact had not experienced a failure. Parts distribution disconnect. The contact stated that the manufacturer told them that the vehicle is okay to drive despite the possibility of spontaneous combustion.
The contact owns a 2017 Ford Expedition. The contact stated that on various occasions while the vehicle was idling and the heater was in use, there was excessive noise coming from the front blower motor. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.
The contact owns a 2017 Ford Expedition. The contact received notification of the NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the parts to do the recall repair were unavailable. Additionally, the contact stated that while driving, there was a burning odor inside the vehicle. Additionally, the front heater failed to operate as needed. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the blower motor overheated and burned two sets of wiring and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that he was responsible for any additionally fees. The failure mileage was approximately 90,000.
The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the blower motor failed to operate as needed, preventing the defroster from properly removing fog from the windows. The dealer had been notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 75,000. Parts distribution disconnect.
The contact owns a 2017 Ford Expedition. The contact stated that the defroster failed to work while engaged. There was no warning light illuminated. The contact stated that the failure occurred intermittently. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System), and the vehicle was taken to the dealer for the recall repair; however, the failure reoccurred 3 weeks after the recall repair. The vehicle was taken to an independent mechanic where it was diagnosed that the wiring under the dashboard had melted. The vehicle was taken back to the dealer who informed the contact that he needed to pay out-of-pocket for the repair. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 50,000.
A D V E R T I S E M E N T S
- Barrington, NJ, USA