This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Cruise control quit working.....brushed off........then we went to use the horn and now it doesn't work with the engine on. The GEM is faulty. Needs to be replaced with oem unit.
The contact owns a 2000 Ford Excursion. While driving at an unknown speed, the rear windshield wiper malfunctioned and overheated. Smoke appeared from the wiper as well as the instrument panel. The dealer stated that the vehicle was not included in NHTSA campaign id number 01V258000 (visibility:windshield wiper/washer:motor) and would not repair it for free, although the failures were identical. The repair would cost $1,000. The vehicle is currently in the shop with extensive damage to the instrument panel and rear windshield. The failure mileage was 80,000.
The contact owns a 2000 Ford Excursion. The vehicle caught fire while parked. The front end was completely destroyed. The fire department believed that the cause of the fire was electrical and originated underneath the hood. A police and fire report were filed. The contact filed a complaint with the manufacturer. The current and failure mileages were 144,000.
The contact owns a 2000 Ford Excursion. The contact stated that the spark plug ejects from the aluminum head in the vehicle's engine. The vehicle makes a loud noise and then shuts off. The failure usually occurs while driving 15 mph. The vehicle also has a gas leak. The current mileage is 126,000 and failure mileage was 106,000.
- Bloomington, MN, USA
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My wife went into town and was returning and driving through a busy intersection when our Excursion died, she had a terrible time steering and avoiding injury without power assist, we had the vehicle towed at our expense, I borrowed an obdii scan tool and pulled the code for cps, replaced and it runs again $200 later.
While driving down a steep grade, engine cut out and set a ses code. Had a hard time getting the SUV to stop and almost lost control of vehicle, but due to the slow nature of driving I kept it under control with 8 occupants in SUV. Once stopped, I got out code reader and found out that the cps (cam position sensor) had failed. I had a spare in the SUV and replaced it. Contacted Ford main office and they have known it to be a problem with the diesels and nothing is being done to get a recall or replacement part to fix cps problem.
I purchased my 2000 Ford excurion in summer 2003. The interior lights have been repaired several times times for staying on randomly. The backup beeper has never worked and when I tried to have both items repaired under the $2000 extended warranty I bought they told me it was not covered. I also have seen the records for this vehicle from the previous owner (that the dealership accidentally sent me) and the vehicle had been in for the same problems as I have before I ever purchased it and that was not disclosed. The paint in the winter of 2003-2004 started peeling off of the area bove the windshield and the roof of my vehicle. I took it to the dealer and they told me there was nothing they could do because it had been repainted. I took it to a body shop and they told me that the paint lines show that the vehicle was never repainted and that they have seen several Ford vehicles with this problem, and Ford is very relucatant to help people in thi situation.. my husband now has a Ford truck too which he purchased used, and has the same interior light problems I have. The last time I contacted the dealer to have the Ford representative contact me, I never even received a phone call from the service manager or Ford. They ignore my contact and calls, especially randy in the service dapartment. The original complaint I made to them was 2 1/2 years ago and they have done nothing to help me or resolve my problem.
Multiple electrical system failures, fixed at least with three visits to century Ford in mt. Airy, md under warranty. Warranty expired problems arose again and have compounded. (* fixed in warranty period more than once and continues to occur) door ajar light stays on*, interior lights remain on for extended time *, running board lights caught fire even though car was not running, auto lock/unlock feature does not operate, power windows are slow to open and close, rear power source inoperable*,front headlight passenger side sometimes does not light.
2000 Ford Excursion caught on fire while parked.** answer required***. the consumer home also caught on fire because the vehicle was parked in the garage when the fire erupted.
4 a.M. we heard a loud noise. Woke up to see what it was and our 2000 Ford Excursion was in flames. At that time the fire was consentrated under the hood on left side.the left tire was already in flames. Vehicle was totally destroyed by the time the fire depatment arrived to put it out. Which took about 10-15 minutes. The only problems we had was the cruise control had recently quit working.
2000 Ford Excursion - V10 1st - all powerlocks malfunctioned and had to replace motors at own expense 2nd - battery drain within one week - causes dead battery. Have put three batteries in vehicle and Ford can't figure it out. 3rd - front beeping noise intermittently - can't find it, don't know where it
At 76000 miles the spark plug blew out of my V10 Excursion. The Excursion is a 2000 model year and in very good condition. The plugs have never been changed since new. Ford will not fix it as it is out of warranty and the warranty company, (heritage insurance) will not cover it as they say it is a defect with the design of the head and plugs from Ford. They say there is not enough threads in the head design. This seems to be echoed on the internet in many forums and other articles. Appearently Ford knows about this and still does nothing, except chage their customers thousands to fix the problem. Furthermore the fix of replacing the head is not a permenant solution.
Recently purchased a 2000 Ford Excursion. Blew spark plug right out of head. Took back to dealer where I purchased it. They put in a heil coil. 5 months later same thing happened only different spark plug. Took to Ford. Told it was going to cost me $3500 to replace new head. Did some research online, this is a very common problem with 1996-present Ford trucks and even Ford mustangs. Ford is refusing to acknowledge the problem. Meantime everyone who it happens to usually ends up shelling out $3000 plus.
The consumer request reimbursement for recalled Firestone steeltex tires. There was a shimmy when the vehicle was shimmying and the rotors were machined, the vehicle was hard to turn and was aligned in the front, the power locks were inoperative and the batteries needed to be replaced. (steeltex radial A/T LT265/75R16 lrd)
Lound popping noise coming from motor. Towed to Ford dealership. Spark plug blown out of head. $4,000 to fix. In shop now. Hands are tied with no other possible solution. 2000 Ford Excursion V-10 motor.
Loud missing noise comming from engine and loss of power. Problem found was # 4 spark plug on pass side of engine had blown out and was laying on top of engine. It damaged threads in alum head and coil pack. Spark plugs have never been changed. Factory defect during build. Ford dealers contacted and could offer no assitance
My 2000 Ford diesel Excursion caught on fire from the dash, stereo area. There had been no prior warning nor any kind of problems at all with this vehicle. There were no defaults at the time it was bought. Everything worked and was in great condition and was kept that way.
A D V E R T I S E M E N T S
- Vancouver, WA, USA