This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2006 Ford Escape hybrid. While driving at an unknown speed, an unknown warning icon displayed on the instrument panel. When the contact powered off the engine and restarted the vehicle, the warning indicator no longer appeared. The vehicle was taken to wilson Ford Lincoln (328 main St, logan, ut 84321, (435) 752-7355) to be diagnosed, but a failure code could not be found. The vehicle was not repaired. The vehicle was later taken to an independent mechanic where it was diagnosed that the hybrid battery failed and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 113,533.
As my seventeen years old daughter was pulling out of the driveway for school she noticed the steering was hard to turn. She took my car to school. I went to try and move the car back up the driveway and could barely turn the wheel myself. Luckily she was at home and not on the road. There is no assisted steering anymore, it just went out.
Car shuts off with little or no warning, 3 times now, once on interstate 64. Dealer first said hybrid battery bad, 2nd opinion from hybrid battery company said battery good. Dealer said, 2nd time with car, need a $600 repair that will resolve. Now, dealer says no, the battery is still the issue. They still cannot state why the car does it, what will make this car safe to drive and if they truly know it is the battery, why did they do the $600 repair and tell us that would fix the problem. I have asked wynne Ford in hampton va, the dealer, for a poc at Ford Motor Company to be able to get answers on how to make/know our12 yr old car is safe to drive, been over a month, but have recieved no information from wynne Ford. I guess I need to drive to Michigan to see Mr. William clay Ford jr for answers. I do not know the exact mileage on the vehicle, vehicle is at the dealership. Also, the issue has happened 3 times but the latest was around Oct 2018. Each incident, we had to get vehicle towed.
The vehicle hesitates when accelerating after coming from a stop, it is not transmission, it is like it is not getting fuel. The vehicle suddenly without warning or reason shuts off all power while driving. The red triangle with exclamation light comes on with a warning to stop safely now on the dashboard and you are stranded. This has happened both while accelerating from a stop and while driving both freeway and surface street speeds, suddenly. I am afraid not only to not only drive the vehicle but having anyone in the car with me, especially making a left turn. It is not a safe vehicle. It has left me stranded on a dark street around 9pm, cutting off on the freeway leaving me no choice but to coast off the side of the freeway. Again it just shut down again while driving straight @ 40 mph, while driving on the surface streets, this time it was early evening but once again left alone stranded until the tow truck comes. The dealer can find nothing wrong with the vehicle and indicated there are no recalls that would address this problem. But I can see through the complaints there is an obvious problem with this vehicle, which is an extreme safety issue that is not being addressed.
The ABS light comes on, and after driving it for a few minutes, the brakes completely do not work. After bringing it to a Ford dealership, the part itself is about $5,000 not including labor. (hydrocolic control unit). They didnt recommend fixing it because of how expensive it is. I still owe $5,000 so im stuck paying for a part that is worth more then the car itself.
- Macedon, NY, USA
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I was driving in the fast lane on the highway at 70 mph when my car basically shut down and told me to "pull over safely". a red triangle (with the exclamation point in the center) appeared on the message board along with the "pull over safely" message and a chiming/alert sound. This was on labor day, so the highway was incredibly busy and it was very difficult to cross over lanes and "pull over safely". additionally, when this message appears, it pretty much shuts down your car, not allowing you to accelerate at all which also made it more difficult to get over. I managed to pull over, turned off my car and then restarted it. That was all it took. No additional messages or problems...yet. I probably had to drive an additional 30 miles or so home without any additional messages showing up. This seriously frustrated me as I have yet to be able to find much more information on the issue. It seems to be caused for a different reason for each person. I honestly do not know what genius at Ford thought it was a good idea to incorporate that feature into the vehicle. It was an extremely scary situation and put the safety of myself, those in my car, and the cars around me at a serious risk for our safety. In addition, it is very hard to feel safe driving in my car now, as I do not know when this will happen again or what will prompt it.
I was driving to work when all of a sudden a yellow wrench light came on, my car shut down, and I had to coast across 3 lanes of highway traffic to stop on the shoulder. It wouldn't start at first, then I tried again and it started and drove the rest of the way just fine. I have read hundreds of complaints about the same issue. Apparently the throttle body has a defect getting open or closed, codes P2111 and P2112, respectively. This is very dangerous and I can't believe a recall hasn't been issued for this by Ford. I was already victim of another recall for the mep failing that caused the same thing to happen, complete system shut down. What kind of joke for a safe vehicle is this? I'm abhorred and will never buy another Ford, and I will make sure everyone I speak to knows how much Ford doesn't take care of their customers. They should be ashamed.
My vehicle has 75,000 miles on it. I bought it Oct.9,2015 with 72,000 miles on it. In May 2016 the engine started cutting out and the message would read "service engine" along with a yellow wrench appearing on the dash. I had the vehicle taken to the local Ford dealer and was told I needed a harness. I paid $1004 for the new harness and they also installed a fan for the hybrid system. The car did it again a few days later and I had it towed back to the dealer. The service department told me they had made a mistake and had to call Ford to get the correct codes to fix the car. I was told it was done and picked it up. The same thing happened less than 4 days later. I had the car towed again and let the dealership send my car home with a mechanic for 2 days. I was told nothing is wrong and picked it up. I now have the ABS light coming on, the red triangle safety light coming on, the red brake light coming on, the low tires light coming on (it stays on) and the yellow wrench light coming on. At night when I turn on my right blinker the high beams come on. The dealership says there is nothing wrong and no codes come up on their machine. When I brake I have to push very hard and sometimes the brakes lock up on me. I have avoided accidents so far but I am concerned at this point. I do not want to be injured or killed and I certainly do not want to injure or kill anyone in an accident that could be avoided, if Ford had a mechanic that knows what is happening with the car. When I am driving the car will suddenly shut off in traffic and I have to stop, put the car in park and restart it. This is good for about 10 minutes before it acts up again.
The contact owns a 2006 Ford Escape hybrid. While driving approximately 35 mph, the high motor temperature and stop vehicle safely warning lights displayed as the vehicle suddenly lost power and stalled. The vehicle was towed to an independent mechanic who diagnosed that the motor electronics coolant pump was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 114,000.
Our vehicle seemingly randomly shuts off all power to the engine and the electric motor. This can happen while we are moving or stopped in an intersection. We get a message of stop safely now on the dashboard. When you are in the middle of an intersection waiting to turn left in six lanes of traffic and your car stops for no apparent reason this isn't very safe. This has happened about 30 times. Sometimes it goes a year without a mishap or three times in one day.
I had gone va beach to Washington D.C. and was on the way back when the vehicle had completely shutdown just before the hampton roads bridge tunnel in newport news. We were on the interstate during the entire trip and was lucky to be in the right lane. A aaa be tow truck pulled us off to the side. We tried to restart it but it shut off. Everything else was working fine. I went back the next day and the vehicle worked fine. I had it checked out by the dealer and they said there was nothing wrong with it. I just had the cooling pump replaced because of the recall. I looked at the manual and it stated that when the high voltage battery gets too hot that it will shut off. This could cause a serious accident. I believe that Ford should find a way to allow the vehicle to still operate on gas power when high voltage battery needs to cool down and to find a way to allow better ventilation so the battery does not get so hot since it is located in the trunk where people put their belongings.
Was driving to work in the morning. Had been in the car approximately 10 minutes when the ABS, brake, and service brakes, indicators came on all at once. Depressed brake pedal only to discover that I did in fact not have any brakes. Turned on emergency flashers and began to merge over into right hand shoulder, repeatedly stomping on brake pedal. Was able to come to a stop. This incident happened while I was approaching a very busy 3-way intersection, off of a major highway. Turned car off and back on to see if this was a malfunction, but all three indicators came on again. Had vehicle towed to Ford dealership. Paid $5280.03 in parts and labor to have faulty hydraulic unit repaired, and hcu and hybrid system bleed. Had not had any problems with this vehicle in the past. Very thankful that this incident did not cause an accident or injuries to myself or others....updated 04/11/17 updated 10/16/2017
The contact owns a 2006 Ford Escape hybrid. The contact received notification of NHTSA campaign id number: 14V526000 (hybrid propulsion system) and stated that the parts were not available. The dealer did not provide a specific date for when the parts would become available to schedule the recall repair. The manufacturer was contacted and could not provide an estimated date for when the part would become available. The contact continued to experience the failure in which the vehicle was extremely slow to pick up speed upon pressing the acceleration pedal. The approximate failure mileage was not available.
On cold morning, car started drove down the road about 5 miles and the car just died, saying "brake safely now." Seems to happen only on cold days when heater is on. It will not start again for 30 minutes. It will start, but will continuously die. We had called Ford in middlesboro, ky and spoken with frank who said our vehicle did not have any recalls. I then found out it had a recall. I took it in over the weekend and he then claimed on Monday that the recall item had been fixed. However, when I checked the website, it confirmed the problem had not been fixed. This has been going on for about a month now. We have had the oil changed, battery replaced and it checked by Ford of morristown, tn. They claim they can't find out whats wrong with it. We have read other people's similar complaints who said it was either the "electric motor water pump" or coolant pump.
We purchased this Ford Escape hybrid in August, 2012, after procuring a pre-sale evaluation at Ford dealer 1, including a full VIN search for any incomplete recalls.the evaluation found nothing incomplete.returning home 6.11.14, on our residential street, the escape without prior warning flashed 'stop vehicle safely' and simultaneously turned off all power. Research indicated a failed oem mecs coolant pump (tsb 08-24-5), and we had issues getting the correct part from Ford dealer 1 and sourced a dorman part from the local X auto parts store, supplying it to an ase-certified shop for installation (vehicle inoperable/on a lift). Another 'stop vehicle safely' event occurred 6.24.14 with my family in the vehicle on an expressway entrance ramp, with the escape taken to Ford dealer 2 for evaluation. Ford dealer 2's VIN check found csp 07B48 and tsb 09-18-6, not available previously. Ford dealer 2 made repairs consistent with the csp/tsb on 7.12.14 at our expense. These serious safety implications well-known to Ford (both csp 07B48/tsb 09-18-6 and tsb 08-24-5) were not identified by Ford dealer 1 in our pre-purchase inspection, or by Ford in a prior investigation and repair of the corrosion issues in this escape. We are concerned that known/identified safety issues generating an errant BCM signal disabling the car made this particular escape a ticking time bomb. We could not have been aware of the issues despite our diligence, but Ford had direct access to that information.we were fortunate when/where our failures occurred. For anyone else in a similar escape with the csp 07B48/tsb 09-18-6 and tsb 08-24-5 repairs not already accomplished, the NHTSA should compel a long-overdue recall for the affected vehicles.
While going about 73mph in passing lane-heard "beep" dashboard had red triangle lite up and a message to stop safely now--then car just stopped!! I was in the far left lane--pulled off into median--read manual--started car up and went--on return trip same thing--although now I was always looking for my "exit"--although was panicking going thru tunnel in boston. Ford had recall on this system that ended in 2009--I bought this in 2012. Brought to Ford dealer--they said there was no recall and for a starting fee of $120/hr they could take a look. I called Ford in mi-told too late--too bad..so now I have printed out recall and will bring to a different dealer on Monday. Saw that this is an ongoing safety issue that Ford will not take ownership of.
We were driving East on I-26 in South Carolina at 65 mph in 3 lanes of traffic when the triangle hazard warning light on the dash sounded and lit up saying "pull over safely now". at the same time, with the gas peddle floored, the speed of the car was slowing by the second! the gas peddle did not work. We were able to pull over and turn the car off without getting hit by oncoming traffic. Per the manual, we waited awhile and restarted the car, and were able to get it home. I called the Ford customer care line to ask if it was safe to drive the car and would this happen again. They were not helpful at all. They basically told me to take it to a dealership. Our local dealership said they knew nothing about the issue I described, but diagnosed the problem as being an mecs pump failure for $135. The replacement cost would be $800. Due to the high cost quote and knowing that it only takes 45 minutes or less to change this pump, we took it elsewhere. The part is $277. Our concern is that how could Ford dealers not know about this dangerous defect, when in 3 seconds you can pull up hundreds of websites covering this failure, and the dangerous and potentially fatal accident it could cause. Now I have found this us dot website which has hundreds of complaints on this issue also, I am hoping more people will come forward to get these cars off the road.
Error code is "stop safely now". I was driving, and all in the sudden - an error message came up on dash display "stop safely now". immediately, the car was totally shut down right after, lost the ability to stop, and I have no controls of any thing. I was lucky that I'm in a middle of a parking lot. I almost got hit with the car drove right behind me. What if this incident occurs on a freeway at a high speed. My car is fully well maintenance with such low miles for 2006.
While driving on the freeway my car lost all power and said stop safely now. I pulled to the side of the road and 10 minutes later the car started up and I was able to drive home. The car did not do this again for over a year. At that time I was driving in tucson AZ and it lost all power in the middle of an intersection.fortunatly it started right away and I was able to get to a parking lot.after a lot of research we replaced the electric cooling motor only to have it continue to shut down with the stop safely now displayed. After more research we replaced the blend door actuator with no results. Ford really needs to do a recall and fix this problem before people die. The car shuts down with no warning and it happens so fast. If there is no where to pull over you are stuck in the road and a target for other vehicles to run into.
Time of day: 1800, temperature about 80F. "stop safely now" message appeared on console. Vehicle slowed down while traveling at 65mph on an interstate highway during a heavy rush hour traffic. Fortunately, I was traveling on the left lane and safely moved to the left curb and within seconds the engine died. I kept trying to start but no success. While on the phone with the insurance company for a tow truck, I tried again, and the engine restarted. I was able to continue driving home for about 25 minutes, approximately 15 miles. While approaching a traffic light, the "stop safely now" message appeared and this time the car died in the middle of the street. This time, it died within 3 seconds after the message appeared. It was a major safety hazard when other cars were approaching and with very little room to stop and react. This was in a 35 mph residential zone. I had to call a local police department to assist managing the traffic. After about 15 minutes, I was able to start the car again and continued the last 2 blocks to my resident. This is a serious safety issue that could have resulted in multi cars accident had I not had the opportunity to drive to the curb before it stopped.
A D V E R T I S E M E N T S
- Logan, UT, USA