This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Electric assisted power steering not functional. Dealer troubleshooting consisted of reading codes, then indicating that the entire rack and pinion assembly needed replaced ($2200). Replaced the assembly, still doesn't work. The electronic steering control module was replaced, still doesn't work. The repair shops and the dealers have inadequate information and training to repair these electric steering systems. There should be adequate information and training to identify the failed component, as opposed to swapping out large assemblies, and still not fixing the problem. These systems appear to have a high failure rate, and present a huge safety issue when they fail while driving! please issue a recall asap!
While driving on I-195 East going towards bwi the engine just cut off for no reason or warning then a red traingle appeared stop safely I was able to pull over safely was almost rear ended by a tractor trailer the car would not turn back on for about 5 min after it started I had no power what so ever when about 2 miles at 30 miles per hour and it did it again managed to get it home based on what I have been reading why has Ford not recalled this issues or are they waiting for some one to get killed there needs to be a recall before someone gets hurt. I am looking into getting a lawyer if Ford does not want to fix it.
The contact owns a 2006 Ford Escape hybrid. The contact stated while driving various speeds the service soon light illuminated. The vehicle was taken to a dealer for diagnosis and the contact was informed that the jumper harness needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure and current mileage was 36,000. Updated 8/13/13
1) we have been receiving a yellow wrench light indicating maintenance needed off and on for a couple of weeks even though we were well within the maintenance period. This turns out to be an issue with the blend door for allowing air cooling of the hybrid batteries. 2) the power steering went out completely for the car. We have had no prior problems with the steering, and the system check showed no problem (I believe it checks fluid levels) so the problem appeared to be electrical.
Driving on the interstate and the car shuts down displaying a stop safely now error.... apparently a faulty pump. The same pump that we've already replaced 3 times..... not only is this annoying but it's a huge safety problem. The vehicle loses all power!
- Baltimore, MD, USA
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While traveling on an interstate hwy at 70 mph and passing a semi, the engine shut off and the stop safely now warning came on. There was no warning, I lost speed and barely moved out of the way of the truck. This failure almost cost me and my passenger our lives. The car started again about half an hour later but only ran long enough to limp to a gas station. We called aaa, had the car towed to a dealership where they diagnosed it as either the ignition switch or the PCM...I have two sons who are top mechanics. This is not the problem. They believe a wiring harness for the hybrid battery is defective, and that there was a letter sent to all hybrid owners. I took this letter to the local dealership when I received it. They said it didn't pertain to my vehicle and did not perform the required maint. Really" this is a serious safety hazard. How many accidents, deaths, or near misses must happen before Ford reacts and actually owns up" fyi blogging is out there for us all!
The contact owns a 2006 Ford escaper hybrid. The contact stated that a triangle warning symbol illuminated as the vehicle stalled. The vehicle was towed to the dealer and the failure was diagnosed as the electronic motor cooling pump trans axle having overheated. The manufacturer was made aware of the failure and a complaint was taken. The contact stated that the battery had also failed several times. The dealer performed a diagnostic that was unable to locate a failure code. In addition, the air conditioner, water pump, electronic battery and the cooling fan were replaced but the failure was not corrected. The vehicle was not further repaired. The failure and the current mileage was 73,000.
At 65 mph on hwy 5 in los angeles the vehicle died and the " stop safely now" message came on. Fortunately, I was able to safely get from the 3rd lane to the shoulder. After putting the car in park and turning off the key I was able to restart and continue. About 15 miles later it did the same thing again with the same message. Again able to safely pull off the freeway and after putting it in park turned the key off and back on and was again on my way. Both times the cruise control was on so after that I did not use the cruise and have not had another occurrence.
This is the second time in two months car warnings to "stop vehicle safety" in a middle of highways. We just had a few seconds to pulled vehicle off the road and is very dangerous maneuver it. Once we pulled it off we turned off engine and waited for a few minutes to restarted again to complete our destination. This is a very delicate situation due the short time to react when engine suddenly turns off. We have two kids and our life had been in tremendously danger to be hit by another car.
August 2011 - had driven approximately 200 miles tn into va when stop safely now message appears. Pulled over, waited a few minutes and started the engine. No help available locally as it was small town late Saturday. Decided to continue trip home - drove slowly in right lane for last 200 miles. No recurrance the rest of the way. My mechanic could find nothing wrong upon return home. Did not occur again until June 9, 2012 - about 150 miles from home. Same scenario - stopped for a minute then went on. Happened again on June 20, 2012. After stop and go traffic then running at 70 mph when message appears, this time the engine shut down immediatly and I barely got onto the shoulder with traffic speeding by about 2 feet off my right. Tried to start again but message that the engine was dangerously heated appeared. After sitting for about 10 minutes, it started, I turned on the heat (despite 90+ outside temp) and got off at next exit and parked for about an hour. Started up and drove home. No other occurance since. My mechanic tells me now that I need a coolant pump based on the stored service code. Will cost over $700 part and labor. Just hope it fixes it. It is extremely dangerous when the engine shuts down with only seconds of warning. In the area I live, I wouldn't always be able to even get onto a shoulder safely.
While traveling home on an interstate at 70 mph the red brake light came on after a light breaking situation. I did the system check available on the vehicle and the brake fluid was shown as ok. The brake pads were replaced not long ago so I was confused. A short time later the yellow ABS light came on. When I went to brake my foot went to the floorboard and the vehicle was not stopping. I swerved onto the shoulder of the interstate to avoid an accident. It took a great distance ( I would say more than 100 yards ) for the vehicle to stop. I was never so scared in my life. I drove home on side streets at 25 mph with my warning lights flashing and virtually no brakes. After taking the vehicle to a Ford dealership I researched the break failure issue and to my amazement found numerous other such incidents. After five days in the repair shop and three failed attempts by the technician to bleed the break lines I was told that I needed a $4200 computer control unit. I believe this is a serious design flaw in the electrically controlled break system of the hybrid vehicle and no person should have to go through the terror of attempting to stop from 70 mph with the breaking system shut down. This is a timebomb waiting to go off in the form of a fatal accident.
The contact owns a 2006 Ford Escape hybrid. While driving approximately 55 mph, the stop safely light was illuminated. The vehicle stalled after approximately five seconds and was towed to the dealer. The technicians stated that the cooling fan unit for the hybrid battery and the wiring safety harness would need replacing. The vehicle was repaired. The failure recurred a second time while the vehicle was parked. The vehicle was towed to the dealer where the technicians informed the contact that the cooling fan unit for the hybrid battery and the wiring safety harness needed to be replaced a second time. The vehicle was not repaired. The approximate failure mileage was 65,000. Updated 08/01/11 the vehicle was repaired again for the second time for the same problem on June 29, 2011. Updated 08/02/11
I was traveling on the highway @ 65 mph when I experienced a 'catastrophic engine failure' with four occupants. I don't know if it was skilled driving, divine intervention or just plain luck that permitted me to safely stop the vehicle without a crash or injury. Had vehicle towed by aaa to dealership. Service department said the "hybrid battery cooling system" had failed and caused the engine to stop with no warning. I was almost rear-ended by a semi truck.
2006 Ford Escape hybrid - intermittent power brake boost failure. When beginning to press on brakes for an instant they feel normal and power assisted, then the pedal falls and all power assist is gone. The vehicle stops with great pressure in the last few inches of pedal travel. 3 occurrences: As of October 4, 2010 1. May 2010 at the end of a freeway off ramp at approximately 160,000 miles on the vehicle 2. 24 September, 2010 ( approximately 180,000 miles on the vehicle) same brake problem occurred after a stop of over 30 minutes, and when the vehicle was backed up, first brake pressing resulted in an instant of pedal, then pedal snapping to the floor and car stopping after application of manual pressure. Dash indicator lights came on a few seconds later. 3. one week to the day later, 1 October, 2010 at approximately 188,500 miles. First brake application after a start of the vehicle and backing up. Pressing brakes resulted in the failure described. Approximately 30 or 40 seconds after the loss of brake boost the dashboard lit up with "brakes" red light and otherslike the 'service soon' wrench. I am the purchaser of the car new in the los angeles, California area, and the primary ( over 90% of the time) driver, covering over 110 miles 4 days a week.
Driving my Ford Escape hybrid on I 5 wa state. Warning lite came on that said stop safely now and my engine had stopped. I was in the left lane on the highway and had to unsafely maneuver 4 lanes to the right without the engine on.. I read my manual and it said to try and start, which it did. 3 miles later it did it again. This went on for 4 or 5 more times. I got off the highway and limped to a Ford dealer. They repaired it, it as a hybrid component cooling pump. It cost me $726. They wouldn't cover it. I view this as a severe safety problem.
The contact owns a 2006 Ford Escape hybrid. The contact has experienced multiple failures with the vehicle shutting off without warning. While driving 30 mph, the vehicle shut off and all of the instrument panel lights illuminated. In addition, a light illuminated that read, "stop safely now". the vehicle was taken to the dealer, but they could not duplicate or determine the cause of the failure. The dealer advised the contact to call the manufacturer. The manufacturer stated that the dealer would call him to take the vehicle back to the dealer. When the vehicle was taken back to the dealer, they still could not duplicate the failure. Neither the dealer nor the manufacturer could provide a remedy for the failure. The vehicle continues to shut off while driving at any speed. The failure mileage was 37,692 and current mileage was 52,000. Updated 08/19/09.
A D V E R T I S E M E N T S
- Corpus Christi, TX, USA