This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Bought my daughter a 2020 Ford Escape. Last week, while at college, she called to say her door was making loud sounds when opening and shutting it and her window wouldn't roll down. Concerned that the door wouldn't stay shut I had her go to the Ford dealership in her college town. They told her they have seen two other Ford Escapes this week with the same issue and that she would probably need a new door. I called my local dealership and was basically told the same thing. They knew exactly what I was talking about before I started in 4-5 sentences. When she got home I went to look at the door. It swings open with no resistance and the window doesn't roll down. Upon further investigating from my local repair shop he helped me look up the problem. It is SSM 50150 -Cracked or broken spot welds in the left front door at the check arm attachment point in the door assembly. I have a major concern with safety on this issue. How do I get Ford to correct this issue?
Driver side door suddenly began making loud creaking and popping noise when opening and closing. The driver side window also will not let all the way down since the noises started. Took it to the Ford dealership advised it was the door check assembly that was broke and they order the part. Took it to a 3rd party to have it put on and they advised that there was a failure with the spot welds in the check arm bracket on the the front door. Bracket has pulled out of the front driver's side door. Also advised this is why the window will only let down a little bit. Call the dealership and they advised that the door panel was not taken off so they would of not been able to see the spot welds provided Ford Company# called and stated that they was not a warranty on the vehicle and that there was nothing they could do at this time and provided case# CXH01214372. The cheapest estimate I have received so far to fix this issue is approximately $2,200 which I do not have please issue a recall on this issue
The front driver side door suddenly started making a clicking noise when opening the door. It looks like the front welds on the door arm are broke which is causing the noise. Vehicle only has 36400 miles on it.
Failure of the spot welds in the check arm bracket on the the front doors. Bracket has pulled out of the front driver's side door. Visible holes. Door does not open all the way. Window operation is blocked; opens about 1/5th of the way. Does not reliably close.
Driver door check broke. Ford is fixing my car right now, however not without $1000s of dollars. My safety was put at risk because I could have severely injured someone with the door flinging open and I could have had even more damage. I have read online that Ford is investigating this issue, however no recall was made. No warning lights appeared.
Cracks or broken spot welds in the passenger front door at the check arm attachment point in the door. Door check broke off from door causing the door to be hard to close or not able to close at all.
First the car start showing : AWD, fault. Later hill start not available. Collision assist not available. AWD, off and many other areas in the screen. Few times in danger of an accident for not having the collision assist operational. The problem was verified by the caguas Ford dealer, has not been inspected by any other person. Only the little sliding car showed up prior to all lther lights, ,
Unable to get an E-Check, emissions test. Getting Gateway error. Found on [XXX] that others are also unable to get their SUV's E-checked to get a registration sticker. Ford is possibly aware of this. Found SSM [XXX] and SSM [XXX], "Some 2020-2021 Escape/Corsair and 2021 Bronco Sport vehicles may exhibit a communication fault with emissions inspection equipment. This may be due to the software in the gateway module. To correct this condition, reprogram the gateway module to latest software level using the appropriate Ford diagnostic scan tool. Use causal part 14F642 and applicable labor times from Section 10 of the Service Labor Time Standards (SLTS) Manual." Yet they are not doing anything about it. I called my local ford dealer and they weren't aware of any of these and want me to pay for the reprogramming. If this fault is inherent in the product line, it should be a recall. I wanted you to know about this. No warning lamps, I went to 2 different county E-Check inspection places and tried several different connections and even tried the self serve kiosk. I could not get the e check completed as their equipment would not communicate with the Ford OBD-II Port. This affects all owners of the product years 2020-2021 for Ford Escape and Broncos. My dealer is not at fault and offered to reprogram my vehicle at no charge, so i commend them. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Popping noise when opening shutting door on driver side from the door limiter. It is a very commonly reported problem that is affecting 2020 Ford Escape. The spot welds are poorly designed and will cost approximately $800 to resolve
The left driver's door was making a popping noise. On closer inspection found that the door support bracket was broken. I took it to my local Ford dealer, and they confirmed the bracket was broken. When they replaced the part, the noise was still there. An inspection by the dealer's collision center showed a defect in the door and they stated the entire door had to be replaced. When asked if this was a known issue they replied it was an issue with the 2020 Ford Escape. I asked if my door would fall of their reply was "MAYBE". I was instructed not to push the door to hard when opening and closing the door. I phoned Ford and asked about this issue and the told me that they do not issue safety recalls on their vehicles and suggested I contact your agency. If there is a possibility that the vehicle door may fall off and it is a known issue I believe some safety recall should be issued.
The Check Arm Attachment on the driver side door for my 2020 broke off because of poor welding, I have read it is a common issue with the 2020 ford escape
Driver side door suddenly began creaking and popping when opening and closing. Not sure if it-??s safe to open or close the door, not sure what happened to it or what-??s wrong.
2020 Ford escape with 37k miles The drivers door started making horrible noises. And became difficult to close properly. All of the spot welds that hold the limiting arm bracket in place have broken and now the arm hangs loose. Window will only roll down part way. This all started 4 weeks ago! I know there is already an NTHSA investigation into this issue. I want to help push it forward to force ford to issue a recall and develop a solution to this defect that is clearly caused by poor manufacturing processes.
The sun roof opening panel shield fell off while I was driving. It covers the divider between the front and rear sun roof glass. Luckily I didn't have the shade open so it was just sliding all around the sun shade. I did some research on the problem of the shield falling off. It seems that it is held on by 4 or 5 pieces of double faced tape. If I had had the sun shade opened, the piece could have fallen on me or a passenger in my car. It extends across the width of the car, from window to window. I brought the car to the Ford Dealership in Metairie, La. Matt Bowers Ford. My car is 3 years old with a little over 15,000 miles on it. It is no longer under warranty for this problem. I only have a remaining warranty on the Powertrain. However, Ford agreed to give me a Good Faith Discount and the repair will be $200 instead of the initial $2500 quoted to replace the sun shade and panel shield. When the Service Tech tried opening the sun shade to retrieve the panel and put it back in place, I think it hit a spring and the entire shade rolled up and was ruined. That had to be replaced too.I asked the Service Technician if they were going to install the panel shield with double faced tape again, and he said those were his instructions. I feel that the shield will come down again in time and I might not be so lucky this time and be using the sun roof, thereby possibly getting hit in the head while driving. It needs something stronger than double faced tape. In my opinion this should be a recall and Ford should figure out a better way to install this panel shield. It seems to be happening to quite a lot of Ford Escapes.
Door would make popping sound when opening and closing front driver side door. Window will roll down slowly and up slowly. Stopped using for fear of window getting stuck in down position. Rivets on door have popped loose and door arm housing moves inside slot.
My vehicle is exhibiting the issues described in SSM 50150. The driver's side door spot welds have failed on my 2020 Ford Escape hybrid. The issue began as a creaking sound as I opened and closed my driver's side front door. The door was also stiff and difficult to operate. 2 days later the door became even more difficult to open and close. A day after that the door welds failed. After the weld failure the door moved freely except the door catch would jam due to it floating. To allow proper door operation of the door the catch had to be unbolted at the body. After the failure I noticed the door panel around the area of the welds is pushed outward and no longer flush with the door along the edges. Also, since the issue began, the window strains whenever I try to raise and lower it and the window cannot be lowered all the way. My assumption is that the catch is tied to the window track. The window track and door catch appear to be associated with the broken welds. I brought the matter to the Ford dealership's attention, citing SSM 50150. They advised me that the vehicle was out of warranty, that the repair was not part of any mandatory recall and that the estimated repair cost was $2,083.14. They noted the possibility of Ford contributing a couple hundred dollars to defray the repair costs.
A D V E R T I S E M E N T S
- El Dorado, KS, USA