This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owned a 2020 Ford Escape. The contact stated while driving 1-2mph when the contact depressed the brake pedal, the vehicle did not respond and continued to move forward until vehicle came into contact with structure. The contact stated all air bags deployed with the exception of the passenger side curtain air bag. 2 persons were injured, and were taken to receive medical treatment. The contact stated no warning light was illuminated. The vehicle was towed to a tow yard where it was diagnosed with being destroyed. The vehicle was not repaired. The manufacturer was not informed of failure. The failure mileage was approximately 1,000. The VIN was not available.
I was driving and all of a sudden my 2020 Ford Escape SE sport hybrid flashed 'stop safely now' and my car essentially died on me. Fortunately, I only approaching a gate at about 20mph to exit a parking lot so I wasn't going fast. However, I could T restart the car or move it for a few minutes. As such, I had to leave the car in the middle of the lane until it would finally start. It has only 6400 miles on it. This has not happened before, but from reading other forums it seems to be somewhat prevalent.
Our pre-collision light keeps coming on for no reason. Northgate Ford won't deactivate it for me. It goes off randomly and it's a major safety issue since I could wreck my Escape. The whole dashboard lights up in an orange color and it dings repeatedly.
Panoramic vista roof panel improperly aligned from factory which allowed rain water to flow to interior and damage headliner / wet electronics of vehicle due to front edge of the sliding glass panel not fully contacting the margin seal.
My vehicle has been in the shop (northgate Ford) so many times and they said that there's nothing wrong. The service manager went out with us and saw it wasn't working properly. My car isn't safe to drive as the lane keeping system tried taking me off the road so many times. The dealership wants me to trade my car in and I said absolutely not. I don't want anyone killed because of the problems with this vehicle.
Was driving on strret when car started decelerating for no reason. I pushed on gas pedal but car slowed to a stop in middle of traffic. Everything running but gas pedal not responding. Had to turn car on/off for several minutes before car would accelerate again.
Hello, my name is [xxx]. I recently purchased a new vehicle, a 2020 Ford Escape sel, and I have been telling my car dealerships about my backup camera how it just goes entirely black, and it said that the camera is unable to work. I have expressed my car dealerships about it. They keep saying that we don't have the part yet, and I am exhausted from telling them, and I always use my backup camera to park my car back, and I need you guys to do something about it. I just purchase a new vehicle. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The engine light in my 2020 Ford Escape keeps coming on. I took it to adamson, now stiverson dealership, a part was installed on the second visit. Two days later, the engine light came on again. I waited one week until I could get an appointment to return to the dealership on October 22, 2020. After waiting all day, I called the dealership and was told they had not had a chance look at the vehicle. I returned to the dealership on October 23, 2020 to have the dealership determine the problem. The car has hard transitions in accelerations at times and the engine light is on signaling a problem that has not been repaired. I have a warranty on my car. I am paying my notes and warranty but the issue with my "new" car is not resolved.
The top of dash board in its entirety but specifically the trim piece around the heads-up display on specific trim/modes creates a reflection upon the windshield, particularly directly in the drivers main sight line, with such low opacity it makes driving visibility difficult. Additionally the trim piece is smooth plastic, whereas the dash itself is textured. This occurs primarily during the day during any lighting condition outside and is increased with direct sunshine upon the vehicle.
Brand new 2020 Ford Escape hybrid car intermittently stops and ceases. Seems something wrong with electrical system. This happened while driving 10 mph down residential street. Car is inaccessible and cant even get into neutral. Tried disengaging electrical battery. Had to let sit for 15+ mins and car seems to reboot itself. Then you can start and put into drive/reverse etc but acceleration does not work and only idles. This is 2nd time happening. First time, we let it sit for 30 more mins and seems it electrically rebooted itself and car worked. Was able to drive to dealership. They had it 1 week and said its fine no computer issues. [xxx]. (8/19/20). Now, 8/28/2020 this happened again. This vehicle is not safe and will be looking for a replacement vehicle. We had a 2012 Escape that due to a manufacturing defect caught on fire on highway in 2014. Ford is not putting out safe products and need to be investigated for these faults as these are serious endangerment to their customers lives. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Vehicle shifts very hard when normally driving and when auto start and stop feature functions. The transmission does not know what gear it wants to stay in, often times jerking very hard, which moves the entire car at a complete stop or tosses the driver in their seat when moving and shifting. The vehicle also stalled several times, loosing throttle and function, almost causing me to get T-boned by 2 separate cars in traffic. Overall, the vehicle has issues with transmission shifts, engine realizability, and general safety features as a whole. Someone can and will get seriously injured if this is not investigated and addressed. Vehicle has been taken into the dealer who can't fix the issue, despite it happening several times, and has insisted the customer drive the malfunctioning vehicle. Ford Motor Company was notified about the complaint and is processing a buy back on my personal vehicle. I just don't want others to get hurt.
The rear view/backup camera has not worked since the day we drove it home. It will work intermittently but most of the time it shows wavy lines across the screen. Occasionally after shifting from reverse to drive, the camera will start working but the rear view picture will remain on the screen even while in drive! there is also a strange hump in the dash on the passenger side as if something is pushing up from underneath. The dealer was contacted the day after purchase and we were told to bring the vehicle back for inspection. Now we are told that parts are not available and they don't know when they will be. Ford has been contacted and we are getting no help from them either. We have a brand new, expensive, defective, and potentially dangerous vehicle. It also has the strange lump in the driver's seat that others have mentioned.
When I put the vehicle in 'park' on a flat surface, the E-brake turns on automatically, but when I park on a slight incline, this does not happen. Additionally, when stopped at lights, I noticed that the vehicle was no longer turning the engine off when at a complete stop. When I got home, I went through some of the screens and it told me that the auto start/stop was disabled due to being on a slope (but I was on a flat surface). Additionally, the windshield wiper fluid is not coming out of the lines, but the pump is working because I can hear it, possible clogged lines. Lastly, infotainment system is not working consistently with apple carplay ' sometimes it works, sometimes it doesn't, usually random.
The electrical in this car has been nothing but trouble. I bought the car with 2000 miles on it and I've had it about a month and I've had 4 issues with it. The first issues the cruise control epuld not work. I brought it in and they fixed it. My bottom cup holder broke twice now and it's like the bottom of it fell out. Today I get in my car to go to work and the speakers on the front drivers side of the car are not working. Is this typical of this kind of car or is it just my luck? I've had more issues with this car than I have ever had with any other car I have bought in a short amount of time.
The backup camera has been checked and "repaired" twice. The monitor within the last five days has ran a gamete of problems ranging in not displaying an image to the image being distorted with a series of lines that move vertically up and down. This happens in both the stationary and moving positions the passenger side's warning system does light up, but there is no ringing sound made to let the driver know that a vehicle is in the driver's blind spot. This happens in the moving condition.
While steadily driving at 40 mph on a two-lane highway, I suddenly lost engine power and simultaneously received a warning message on the driver's display to stop vehicle safely now. I was able to drive to where road had a shoulder, but the car's speed was limited to maybe 10 mph even with the accelerator pressed. (the car is a hybrid, but had only very limited propulsive power in what seemed to be an electric mode.) the gas engine did not kick in even when the accelerator was pressed. After unsuccessfully trying to troubleshoot the problem using the owner's manual, I pressed the start/stop button to turn off the car, then pressed it again to restart. The gas engine started, I regained the ability to accelerate, and the car appeared to function normally. Subsequently, the car was towed to two dealerships to diagnose the problem. The manufacturer has been contacted and the problem has been "escalated" as efforts continue to further diagnose and then correct the problem. At the time of the incident, the car's heater was on, as were the daytime running lights. The radio was probably on. The navigation screen was displayed but we were not using the gps to navigate. My cell phone was not on, but it was lying on the console. (I believe there is a large cell phone tower within several hundred yards of where the incident occurred.) the car had less than 500 miles on it. One of the dealerships received a diagnostic code P1aoc when testing the car. I was told this means that a "system overload" was detected. In response to the code, I was told that the system was "reset" and then checked for updates. I am awaiting further news from the second dealership.
- Port Ludlow, WA, USA
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- Evansville, IN, USA