This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2020 Ford Escape Titanium Hybrid - Battery does not start. Occurrence: twice at 15K and 21K. Total mileage on vehicle: 21K. Turning the ignition key of the Escape Hybrid, the electric motor is supposed to be activated. The electric motor, in turn, starts the gasoline engine. At this point, there is total failure.
This is a Bluetooth issue. When you-??re talking on the phone, after period of time you begin to sound like a robot. You have to take your phone off of Bluetooth and put it back on Bluetooth taking your eyes off the road. Many times it-??s while you-??re on the highway. My husband works for a company who purchased 600 cars for their last project and everyone he knows has the same issue. It-??s definitely widespread. The Ford company says you have to have a radio person to deal with it and they don-??t have a radio person on staff at some locations and others they-??re only there for certain days of the week. this is a dangerous situation.
The vehicle started, but the dashboard was black and the wheels were locked. The radio, heat, etc. were working. I could put it into drive and reverse, but the wheels would not move. The salesman I bought the car from drove out and loosened, then tightened the battery cables. He said that it would re-boot the computer. Either that worked OR the 20 minute wait time that I've been reading about worked. Before this problem occurred, there were a few times that I got a message on my middle screen, (Navigation, etc) saying "System Off To Save Battery...Please turn ignition off and start engine" The dealership could not find a problem other than a low voltage issue with the battery. The service advisor told me they had the battery on a testing device for a "really long time" and the low voltage issue never resolved. The service advisor also told me that I need to drive the car more and to watch for error lights in the cluster. About a month later, after running some errands, I turned the car off and a mild thud noise came from the engine area. I knew the vehicle did not shut down properly. When I came out from one of my errands and started my vehicle, a message came up on the middle screen, (n Navigation, etc.) It read " System Off To Save Battery....Please turn ignition off and start engine" There is also a burning smell when I drive the car now, this is new. From what I've read on this site there is no doubt in my mind that this particular make and model of the Ford Escape has some serious and dangerous issues. Please look into this. I DO NOT feel safe driving this vehicle.
Driving down the road the car kicked off an error that said vehicle network communication error. We lost all lights, all controls, and started loosing power to the engine. The car died when we stopped it. It would not allow us to shut the head lights off so we did this manually. The car doesn-??t respond in any way for anything
- Standish , ME, USA
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The contact owns a 2020 Ford Escape. The contact stated while reversing there was an abnormal noise detected. The contact stated that the brakes were sticking. The brake warning light was illuminated. The contact called the local dealer and an appointment was scheduled however, the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 4,000.
Ruido en la parte frontal cuando manejo en cuidad, se llevó al dealer y no pueden precisar cual es el problema, solo me mencionaron que no tienen nada que ver con algo suelto ni nada que vaya a afectar la seguridad. No pidieron dejar la unidad para evaluación pero me dejan sin carro por varias semanas porque tienen demasiados vehículos en turno. No acepte porque no puedo quedarme sin vehículo por tantos días y tampoco me ofrecieron otro vehículo por el tiempo que tome la evaluación y reparar el problema. El plástico que cubre la bolsa de aire de la parte de atrás pasajero detrás del conductor se está saliendo. No se cuanto tiempo lleva así pero no se ve bien y no se si tenga algún efecto en la seguridad de la bolsa de aire.
Began driving from a parked position slowly down a one way residential street, Stop Safely Now alert came on and the vehicle stopped in the middle of the street and would not restart. Was unable to shift to neutral to move from the blocked roadway, and had to have another motorist jump the 12v battery to get the ignition button to operate. Took the vehicle to auto zone to have battery tested and it showed starter and battery were fine. This is a significant safety issue as I have to drive the vehicle 240 miles home tomorrow via interstate highways and I'm terrified the problem will persist before I can get it home and to my local dealership.
My car, at the time was a moving vehicle at a NYC parkway intersection. malfunctioned. Dashboard, navigation radio went black. Navigation panel shows vehicle network communications error. car stopped moving.gear can shift. hazard light or hatch can turn one. Once dealer restarted the car, system generated notification listed powertrain to restraint control and four wheel drive failures. But phone still kept connecting to car on Bluetooth. This caused me to have to keep dialing back to 911, AAA, Ford roadside and dealer service because call receiver kept thinking the call was not connecting So they would disconnect the call. hill assist and pre-collision failure reporter in 3/21. Sync failure was reported to sync support and ignored. I was told CRM was down and call back later. Apple product and level 3 had update its software to address it. It is one thing an old car stalls. We have police, roadside and Good Samaritan to help a single woman to pull off the toad. It is abominable that safety features malfunction. It is even more horrid when the paid Ford roadside assist-??s response at two calls was -??call911-?? when I asked them to walk me through recovery protocol. When I called my dealer service (queens Ford 7 miles away from incident location), I was told to look for backup key slot, when I could not locate it at the described location, I asked for manual page number, I was told to call roadside or sales department to express my dissatisfaction) I found the manual page. The location identified does not provide a place to insert key. It took almost two hours before Ford contacted me about tow. If NHTSA does not look into this there is no justice. My 2020 escape was purchased in sept 2020 with extended warranty. It has only 9000 mi one it. Dealer offered a loaner. But kept me waiting because -??it was too busy-??. I refused to sign loaner gsreemtn, they threaten to report car stolen. Auto generated report still says car is healthy
Wrench light came on less than 1 week after purchase. Car was bogging down terribly. Took it to shop they said it was no big deal. Told me to drive it until they could get appointment. Next day it completely shut off on hwy. Air bag malfunction as well.
After driving for 45 min on freeway, exit off and approaching a light to turn, went to accelerated and car wouldn-??t go. It took a few seconds then it jumped and spontaneously accelerated.
Despite it being turned on, the Check rear seats for occupants alert stopped working. I no longer get that warning when car is turned off. The problem has not yet been reported to a dealer.
On Dec. 27, 2019, I purchased a new 2020 Ford Escape from Walnut Creek Ford in California. 1.Within days I noticed that the car would, without warning, begin to shake violently when going down steep hills. I brought the car back to the dealer. but they couldn-??t diagnose any problem. After the 4th return trip to the dealer, one of the technicians found a Ford repair bulletin that referenced the shaking issue. He fixed the car. 2.The 2nd problem was on July 9, 2021 about 1pm. I was traveling at 55mph on a freeway when the dashboard screens went totally black. There was no map, no speedometer, nothing at all on the screens. The directional signals wouldn-??t work. The air conditioner went off with the temperature at 102 degrees. As I pulled into a parking lot, I realized the windows were all locked. I tried to turn off the engine with no results. The gear shift knob was frozen. My car has now been in the shop at Walnut Creek Ford for 41 days.
After a few days of driving on rainy days, one day at mornging, my car stopped working and I couldn't start it anymore. Various alerts about handbrake, brakes, -??stopping the vehicle-?? and more were appearing. I called for assistance, and Ford send me a Truck crane. They couldn't put the unit in neutral so they could move it to the lift (first problem). When I took it to the Ford agency they checked it and after a week they accused me of putting my car in a big puddle. They told me that the hybrid battery connectors were wet. Why"?" When he showed them to me, I realized that these orange connectors are positioned at the bottom of the vehicle, just 9 inches from the ground! I explained that I had not entered any deep puddle, but this water was due to normal driving on rainy days, which splashes in a normal way from the tires and the vehicles on the sides. I said, my car should be able to drive on rain, as the rain is something natural and normal. My car is in diagnostic in the Ford agency. They don-??t want to pay warranty because they said rain is a natural phenomenon. This means that with puddle of water as small as 3 inches, water can get into these connectors, get wet, damage the hybrid battery, the unit and possibly cause an accident. If one day You encountered a slight 9-inch flood, it would be a sure breakdown! Ford should review why they put these connectors on the bottom of the unit, without protection against water, without a hermetic seal and with the risk of breaking down the system and the car completely. Sorry, I am from Mexico, but this car is sell and produced in USA and I consider important to check this big mistake in security and in the design of the unity.
Yesterday, July 25, 2021, I had a really unnerving experience driving my 2020 Ford Escape Hybrid. As I was about a half mile into my drive, a -??Stop Safely Now-?? warning popped up, and the car slowed to about 15 MPH. I pulled over on the side of the road and the vehicle simply stopped. I couldn-??t start it, and the engine and battery lights were red. The start button was flashing green. I sat there, with traffic passing by, unable to start the car or turn it off, as it appeared it was in accessory mode. I called Astoria Ford and talked to Greg, but it was Sunday, so no service available. I was fixing to have it towed and was prepared to wait an hour for the tow truck. After 20 minutes, a message popped up that said the car was going into a -??System off to save battery mode-??-??. I was finally able to shut it off. A couple minutes later, I was able to restart the car, and drove immediately to the Astoria Ford dealership. The potential danger to this vehicle getting rear-ended seems great, and is a known issue with Ford now. Since I-??ve owned the vehicle (a few months now), the car, when driving slowly down a hill and coming to a stop, will lurch and shudder, which leads me to believe that there could be some electrical and/or power train problems. It seems that there definitely should be a recall before something serious happens to those of us who own this vehicle.
When at a stop light upon acceleration the car is very sluggish. I have noticed if I turn the air off there seems to be slightly more power. I feel the safety in this comes when a vehicle is moving excessively slow that it causes a potential threat to being involved in an accident.
Titanium or SEL editions have a 10 speaker B&O stereo with a 6x9 -??subwoofer-?? located in the right rear cargo area. The speaker hums/vibrates/shakes loudly through all volume levels - it is a KNOWN issue with Ford that the screws securing the speaker in to its mount are cheap and often come loose, casing loud vibrations. Tightening them back up is time consuming and only a temporary fix
A D V E R T I S E M E N T S
- Ft. Myers, FL, USA