This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The driver side door pops and cracks when opened and is difficult to open and close now. I am concerned that I will not be able to open or close, and if I cannot close my door I cannot put the car into gear so I am concerned that there will be multiple different opportunities to leave me stranded. I have pictures of both driver side and passenger side doors showing that the weld on the driver side door are all broken off. I cannot afford to fix this problem myself and also it is nothing that I have done to this vehicle to cause this problem.
Drivers door began making a clunking/popping/scratching noise when opening without incident or cause. Window will only roll down approximately 4 inches. No warning lamps or messages present. The noise and the metal on metal feeling when opening or closing is getting worse and the door is getting harder to close. I am worried it may fall off at anytime, or if it is repaired that it will be replaced with the same defective materials and will happen again at anytime. It may be inspected on request.
Vehicles driver door check arm failed and it appears to have detached. A loud popping sound can be heard. Occurred at 64,500 miles. No collision and no inappropriate use.
Spot welds broke off of the door limiter. Took it to ford while under warranty at 34,000mi and they could not fix due to mechanics strike. Came back after the strike and was told that since the vehicle is at 36,800 miles they would not cover it, even though they had info that I was there before the warranty ran out. They did remove the part so it would not break the glass but it left the door sagging and out of alignment.
The check arm door makes a strong creaking/cracking sound as the door is opened and closed. This is believed to be due to cracked spot welds in the check arm assembly. It creates an inability to roll down the window all day and I fear further damage if this is unable to be fixed through a recall.
- Bowling Green, OH, USA
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The manufacturer welds on the door check arm failed. This prevented the driver side door from closing. Inspected by dealership and they acknowledged that Ford was aware of the problem. They have had many similar failures on both the Escape and edge vehicles. Ford has said they will not make "out of warranty" repairs. The repairs are at owners own expense and Ford will not issue a recall for what is a manufacturing defect. Ford's solution, replace entire door and assembly. My opinion, factory welds should not fail.
opened driver side door making a popping noise coming from stop arm. found that spot welds broken off and stop arm will not allow me to open door not allowing me access to get into driver side door. found ssm 50150 on the internet. this is a safety issue and needs to be a recall.
At around 66,000, I opened the driver's side door and noticed a popping sound when the door opened wide. I investigated a bit and noticed the door welds were cracked. The workaround was to only open the driver's side door slightly when entering and exiting. Then the driver's side window began behaving erratically. It could lower slightly but then may roll back up or roll all the way down without human intervention. Then, if it was lowered, you may have to help guide the window back up to the top using the button and pulling the window upward. I do not know if this issue affects the integrity of the door, and if it is at risk of becoming dislodged. I took it to Ford who wanted to charge me to replace the door, which I have not yet done. There is a communication number and an NHTSA ID number, but so far Ford is not doing the right thing by having a recall for this defective engineering and safety issue. NHTSA ID Number:?10201603 Manufacturer Communication Number:?SSM 50150
Door guide hinge failed where the guide hinge is "welded" (glued) to the internal frame of the door, causing the door to sometimes not to close, window to stop lowering, and inoperable lock. Shockingly not covered under warranty
Drivers door started making grinding noise when opening and shutting. Found all six spot welds broke. Car has less than 29000 miles on it and just out of warranty. Dealer said Ford wants the door replaced. Cost me $1,880 dollars to replace. Highway robbery!. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Driver side door will make a loud clank everytime you open the door as if it is coming off the hinge. The driver side window will no longer go down properly. The driver side door lock won't open with the key fab but the key only. I took it to ford to be fixed under warranty and they tried to say it wasn't their problem and it isn't covered. They said it was in an accident and it wasn't.They said I had to have the whole door welded back together. I have seen numerous people with this same problem on the same 2020 escape. Are our doors falling off gonna be enough of a safety issue? This started last month.
Spot welds failed on left front door at door check arm mount. This allowed damage to the door and window mechanism and also prevented the door from closing. See SSM 50150.
A panel under the moon roof that is used to deflect water in case water leaks through the moon roof suddenly fell down on the back seat of the car while we were driving with the moon roof open. Upon inspection we discovered that this panel is glued to some foam pads and apparently the adhesive had lost it's grip. We were able to put the panel back in place. But the next time we opened the moon roof it came down again this time bouncing off the back seat and hitting my wife (the passenger) in the head. Fortunately, she was not injured. Had it hit me (the driver) it could have caused an accident with unknown consequences. Ford's response when we addressed it with Dealer was to replace the panel and install it using the same method of adhesive and foam pads. I believe this is an engineering failure because it was not secured with screws or nuts & bolts. Pictures of the part number and part are attached.
Front Driver side door, door check is broken. Issue identified by dealership after taking it for evaluation. Per dealer, entire door needs to be replaced.
Broken weld points inside the front driver-side door. There was no accident or impact to the door. The door was used properly and never overextended or caught by the wind to my knowledge. I am the primary driver. My spouse occasionally drives the car and he doesn-??t recall any such incidents either. I opened it to get in one day and started hearing a popping sound. Immediately after the popping sound, I was not able to close the door. Ultimately, I was able to close the door but there are creaking and grinding noises every time I use the door.
2020 Ford Escape drivers door had the check arm fail due to the inner reinforcement bracket breaking off of the outer door shell. The failure caused the check arm to lodge into the window track and the door would not close and the vehicle couldn-??t be driven or secured. The door made a popping sound just 1 time before the failure. Ford states an issue with the check arm welds failing in SSM 51553 but doesn-??t have a remedy other than replacing the door. I worry a new door will fail in the same way unless it-??s been redesigned.
drivers door started making a grinding metal on metal noise and no longer able to lower drivers window. took vehicle to local ford dealer for known recall and mentioned problem to service writer. 30 minutes later was told to pick up car drivers door problem requires door replacement by a collision shop for broken welds in door and recall part is back ordered 2-3 months. Googled door problem and see it is a well known manufacturing defect in this model. Problem makes it difficult to pay tolls, use a parking ramp, or anything that requires opening window without exiting vehicle.
The welds securing the check arm on driver's side door detached without prior warning during normal use, making the door nearly impossible to close fully, and keeping the window from going down more than about an inch. The dealer says they have seen multiple instances of this on the 2020 Escape, and there are many reports of the same thing on the internet. The body shop that repaired it has also seen it many times, always with the 2020 model. Ford appears to have strengthened it in subsequent model, but hasn't issued a recall and won't cover the cost the repair. Obviously, having a door (or even a window) that doesn't operate well, especially on the driver's side, is a safety issue. This detached check arm also allowed the door to swing out uncontrollably if caught by the wind or on a downhill slope, which could damage other cars in a parking lot.
My driver-??s side door top hinge the spot welds let go, I already had the door replaced by Ford under warranty back in 2021 my car is not under warranty anymore I have about 156,000 miles on it. I got a estimate at a body shop it will cost me about $1820 to replace the door.
A D V E R T I S E M E N T S
- Brownstown, IL, USA