This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While opening and closing left front door (driver door) making a popping noise which is now making it difficult to close and open the door. This opposes a safety if I-??m not able to open my door when needed. This has started a few days ago so I have not contacted dealership and confirmed with them but I have watched a few YouTube videos regarding others having the same problem and concern. There were no warning lights/lamps present and no prior problems before this occurred.
The initial occurrence was on March 7, 2023. The door suddenly made very loud popping noises when opening and closing the drivers side front door. The window was inoperable because of the door malfunction. I took the vehicle to Borgman Ford on March 8, 2023. They acknowledged that they knew what the problem was and had seen quite a few Escapes with the same issue. My Escape was then scheduled for repair/replacement on March 13-15, 2023. This was a great expense to me.
Drivers side door weld points in the hinge system failed causing the door to fall off the car. Door was repaired by FORD but we have had issues with same door and are not being taken care of.
On May 30th my driver's side door hinge broke and arm fell inside the door, my Ford dealership ordered new door, due to not being able to make repairs, still waiting on 1st door, then on June 27th the passenger front door did the same exact thing, only this time door would not close, had to go to dealership while my wife had to hold door because it was open, we are both elderly and this is dangerous. I contacted Ford relations and because I am barely over the 36,000 miles they said they cannot repair either of the doors..please help..there needs to be a recall under this. I see alot of people filing complaints. Look under SSM50150, THIS IS AN ONGOING, very dangerous problem. Ford needs to be responsible!! It is a flaw in manufacturing, how this happened to both doors within a month of each other..please help.
- Del Rio, TX, USA
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Last fall when I stopped at my in-laws and got out my drivers door made a popping sound and I proceeded to close it. When I came back out and got in and went to close it it sounded like a door out of the Addams family. Lot of creaking and grinding. Immediately called the Ford dealership and was told to bring it over first thing the next morning. After [XXX] looked at it he had guessed the spot welds had left go in the door. When he shown the flashlight in the door he said oh no I'm going to go get the body man. I think it has messed up your bracket also. [XXX] came out and immediately looked at it and said oh yeah the spot welds have popped and said it was messing up the bracket. [XXX] said I don't want it to leave we're going to take it right around to the body shop to get it fixed and he would see what he could do with Ford on the repair. We crawled back in the car to drive around the building to the body shop. [XXX] parked outside the door got out and went to shut the door and the bracket completely left go at that point and would not shut. They had to hang on to the door to keep it closed enough to get it in the building since it would not latch. That door was closed three times after the initial pop and then would not latch. That would have been a safety issue if I had been away from home and not at the dealership at the time of failure. Ford took care of the bulk of the bill but it still cost me $520.14 out of pocket for shoddy workmanship on Ford's part. Curious to know if the other three doors are going to have the same issue at some point in time! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Driver door spot welds where hinge attaches to the door has came loose and popping. It was interfering with the function of the window rolling up and down. We used screws to reattach because i was informed when I contacted dealer, they would not cover it because it was out of warranty. It doesnt interfere with the operation of the window now but it is still popping every time you open/close the door.
The Driver, left front, door has a bracket that makes a popping noise when the door is opened fully and when it is being closed. The vehicle has not been to a dealer yet for repair. We're in the process of making an appointment now.
A week and a half ago, as I opened my driver's side door on my 2020 Ford Escape, i heard a clunking and popping sound. As I examined closer, I noticed that the door hinge limiter was rattling and the hinge pin was moving, along with the sound. I took it to my nearest Ford dealer to get it investigated (Academy Ford, Laurel MD) and they determined that indeed, the welds for the door hinge had broken, ad that the broken part was bumping up against the window regulator, thus the sounds. There was a TSB for this from Ford, covering the same thing, for commercial trucks, but they had also seen this start to happen on Ford Escapes as well. Because I'm still under bumper-to-bumper warranty, my door will be replaced for free, but this car only has 18K miles on it, and it shouldn't be happening at all.
The driver door made a loud noise when I opened it. I took it to my Ford dealer and they told me the door hinges had broken. Now my window will not go down and the Ford dealer suggested I take the car to a weld shop to fix.
The contact owns a 2020 Ford Escape. The contact stated while opening the front driver-??s side door the contact felt the door falling off the hinge. When the contact entered the vehicle and attempted to roll down the window, the window failed to roll down. The vehicle was taken to the dealer and stated that the front driver-??s side door was defective and needed to be repaired. The vehicle was repaired. On another occasion while opening the front passenger-??s side door, the contact heard a popping sound coming from the door. The vehicle was taken to the dealer again and the contact stated the that the door was defective, and that the door needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that a half of the repair cost would be covered. A case was filed. The failure mileage was 38,000.
My front left drivers side door wouldnt close, I noticed the spot welds holding the door strap component in place had broke free and was now being pushed into the door shell. I took my car to the dealership and they said it is not covered. I have since looked on line, on how to repair this defect and see this is a known issue to the make and model year of my vehicle.
The inside wheel boot fills with water and boot liner gets moldy causing breathing issues. It is apparently a known issue and Ford has no resolution. I also have a driver's side window that has issues since the day I bought and all the Ford dealership quick fixes has not resolved the issue. They reset the up/down of the windows and it keeps going out of alignment so that when then window is pushed up it overshoots the sensor and comes back down.
At about 30,000k miles, began to hear a creak/pop sound when opening and closing the front d/s door. This past weekend, at about 30,075 miles, there was a loud noise when opening and closing the door, and noted that 3 spot welds appear to have popped and pulled through the sheet metal. These held the safety 'check arm' in place inside the door. In researching the matter, I located that you already have this noted (SSM 50150) on vehicles with high usage profiles. I am a regular driver. This is NOT a fleet vehicle. I'm lucky in that the car is under warranty and will hopefully be repaired with zero costs, HOWEVER, this is nothing that any Ford Escape owner should have to deal with, at all, through the LIFE of the vehicle. Furthermore, the same spot welds and check arm apparatus appears to be used on the other car doors, so my guess is that this too can pose an issue. Ford should honor these repairs well beyond any bumper to bumper warranty period, as well as disclose IF the replacement door is using an improved weld or fastening system. ***!!! THIS IS A SAFETY ISSUE because without the arm check functioning properly the door can fly into passing or oncoming traffic unexpectedly, causing injury to the driver of the Escape and/or any oncoming vehicle that slams into said failing door assembly which could result in the loss of control of their vehicle!!! *** My car is in the shop now where I hope this will be part of a covered claim to document. Apparently, I may have to wait months for new front door assembly.
Driver door detached from body by normal opening the door. The window is unable to lower down and the door is unable to be opened and closed. It seemed the door was attached by three small welded spots which seemed unsecured due to the doors natural weight.
The driver side door pops and cracks when opened and is difficult to open and close now. I am concerned that I will not be able to open or close, and if I cannot close my door I cannot put the car into gear so I am concerned that there will be multiple different opportunities to leave me stranded. I have pictures of both driver side and passenger side doors showing that the weld on the driver side door are all broken off. I cannot afford to fix this problem myself and also it is nothing that I have done to this vehicle to cause this problem.
Drivers door began making a clunking/popping/scratching noise when opening without incident or cause. Window will only roll down approximately 4 inches. No warning lamps or messages present. The noise and the metal on metal feeling when opening or closing is getting worse and the door is getting harder to close. I am worried it may fall off at anytime, or if it is repaired that it will be replaced with the same defective materials and will happen again at anytime. It may be inspected on request.
Vehicles driver door check arm failed and it appears to have detached. A loud popping sound can be heard. Occurred at 64,500 miles. No collision and no inappropriate use.
Spot welds broke off of the door limiter. Took it to ford while under warranty at 34,000mi and they could not fix due to mechanics strike. Came back after the strike and was told that since the vehicle is at 36,800 miles they would not cover it, even though they had info that I was there before the warranty ran out. They did remove the part so it would not break the glass but it left the door sagging and out of alignment.
The check arm door makes a strong creaking/cracking sound as the door is opened and closed. This is believed to be due to cracked spot welds in the check arm assembly. It creates an inability to roll down the window all day and I fear further damage if this is unable to be fixed through a recall.
A D V E R T I S E M E N T S
- Tuscola, IL, USA