This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Drivers side door hinge has failed. Makes a cracking noise when opening and closing the door. Window will not close automatically if opened so now not able to open it anymore. Occasionally getting warnings that the door is not secure when the car is in Drive. Dealer says $2-3k to replace the door. Vehicle is 3.5 years old but only 23k miles so not covered by warranty.
The driver's side door makes a popping/cracking noise when opening. Check arm/hinge seems to have failed and the door is not only making noise but the door assembly is pulling apart. The window now does not go all the way down. The vehicle is available for inspection. The door does not properly open or close properly and at times has to be double checked when in the vehicle to make sure it is closed all the way. This is not safe for travel. The vehicle was brought to the dealership and they said they would have to take it to the body shop in order to inspect it. Estimate of charges for repairs is $3,000 - repair would require a new door (both panels), hinges, and paint along with labor. There were zero warnings prior to the failure. The door just makes noise (popping or cracking) when opening and closing.
The spot welds on the driver's door broke. This causes the door to grind when opening/closing. If left for too long, this could lead to the entire door being unusable. No one has looked at this issue other than myself.
My Escape has just over 41,000 miles. Very well taken care of and after sitting in a personal garage, while on vacation, I opened drivers side door and LOUD popping noise began when opening or closing. I took to dealership where I lease from and was informed door stop is broken and only way to fixe is total door replacement. This would need to be at my own cost, I REFUSE TO PAY SINCE I DID NOTHING TO IT, and I exchange in 7 months. This is freaking ridiculous. I can now not use my window and literally am anxious to use my only care to get to and from work. They need to fix!!
- Vermilion , OH, USA
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The passenger side door has become unusable. When opening it seems to fall of some sort of hinge and is hard to close so we aren-??t able to use the driver side door. We took it to Ford BEFORE our warranty expired and they said it wasn-??t covered. Now we see that hundreds of people has also had this happen so we know for a fact it was a -??lemon-?? but they refuse to fix it and will cost us thousands to repair even though it-??s a factory malfunction. The door is dangerous because it can fall open at any time.
Door welds associated with the door check stop failed. Problem is the same as SSM-50150. Ford is telling me that it-??s 1800$ to repair and I am on the hook for the repair.
The driver door started making a popping/creaking sound when I opened and closed it. The sound was quiet at first, like I wasn't even sure I heard it right, then it got really loud and stopped altogether and my window wouldn't roll down properly. The sound only lasted a week or two fron when it started to when it stopped. I took it to the Ford dealership where I bought it, and they told me the door check became UNWELDED inside the door.
audible loud click/twang noise from drivers door upon full opening.It happens every time door is opened and has become worse since trip to Virginia where when opening door on a hill the door really started popping loudly at full open.The Ford Dealer says its due to a broken/failed door check weld inside door.Dealer also stated Ford is aware of this defect and released an internal directive called a Special Service Message which directs Dealer to replace drivers door due to a failed weld at the door check assembly base part number 7823552.The Dealer also advised me they have seen multiple instances of unintended door opening/closing failures due to this Safety concern which is very alarming.Unfortunately our vehicle is just out of base warranty by time quoting approx 2899.$ to fix it.I called FOMOCO customer assistance 800 392 3673 created contact CAS44167123-Z9G8H0 requesting WARRANTABLE repair based on known safety defect.FOMOCO denied financial assistance.I am notifying NHTSA of this known defect and the obvious related safety hazard of unintended door opening or failure to fully close.My local dealer advised me they have had to replace doors on approximately 15 vehicle so far and the larger dealer in Brandon advised me they have seen that many failures as well.i certainly hope we r not next.
Opened door as usual made loud pop noise and now does not shut properly and flings open. Window will not go down and when I accidentally tried to put it down it made the dash flash and go blank for awhile. Ford said it is a known issue but my car went out of warranty in May and directed me to Ford. Ford said that they may help pay for some of the repairs. But will have to see and investigate. I figured it was just a piece that needed to be fixed they say a whole new door? But tonight the door just came open while going down the road.
My driver door hinge has come apart from door due to welding, which has impacted my window from going down and although i lock the doors they are still able to come unlock by pulling door handle which leaves my car vunerable to vandelism or theft. i made an appointment and got the first date available. My vehicle is a lease and out of warranty although I paid for extra miles and after showing them all the data from NHTSA they want me to pay $450-$500 and be without a vehicle for a minimum of 4 days with a max of 5 without a loaner and for me to pay for a rental car on top of paying monthly note along with repair and rental which already has inflated rates. They need to fix and have a recall. This is dangerous and can be costly considering your car door is unlock in the "lock position".
Driver side door is making a clanking noise when opening and closing. I also had difficulty closing and keeping the door closed. The window will not open more than 6 inches. Door hinge or door stop on the interior of the door has some welding part that my mechanic says has broken within the door's frame. He identifies this as a manufacturing problem, not something my mechanic will attempt to fix.
The door limiter is ripped free of its mounting [inside the door] and makes keeping the door closed and/or opening it impossible at times. In addition, the broken pieces in the door damaged the window regulator, making egress through the window equally impossible. Our safety is put at risk due to the possibility of the door opening while driving as well as the safety of oncoming traffic. Both Ford dealer and independent body shop confirmed that they have seen this problem on many other Ford vehicles, and the only remedy is a complete door replacement. Prior to door failure, there was a lot of creaking and difficulty closing the door. When we first bought the car [new], the door was not closing correctly, and the dealer claimed that the weatherstripping was the issue. Now that the car is OUT of warranty, Dealer mechanic confirmed this door limiter breaking from the spot welds is a common occurance, yet not yet under recall for my VIN number.
Driver's door hinge limit opening check-arm mechanism failure. First awareness when popping noise occurred when opening and closing the door. Internet search found this and related hinge failure experiences by many other Escape owners. The factory welds attaching the mechanism housing to the interior of the door body are failing. Ford has not made a recall. While this is a primary vehicle function, our car is slightly out of warranty and the Indianapolis Skillman Ford dealer offered no help after presenting the vehicle in-person as soon as the problem occurred. Our check arm has not completely failed. Complete failure reports include interference with power window operation and inability to safely open and close the door. We contacted Ford Motor Company direct; the person on the phone checked and said there was no recall and no assistance due to our vehicle being past warranty but they did create a case#: SSM 51553.
The left front drivers door is difficult to open and close due to broken factory spot welds on the door where it attaches to a factory mechanism. This causes the door to make a popping sound and makes it periodically difficult to both open and securely close the door.
Door welds have broken and door arm is not attached to door any longer. Door has been inspected by Ford and are unwilling to fix due to it being weeks out of warranty.
A D V E R T I S E M E N T S
- Oak Lawn, IL, USA