This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Ford Escape. The contact stated that while driving 60-70 MPH, a message indicating that the vehicle was overheating and to pull over was displayed. The contact veered to the side of the road and allowed the engine to cool down. The contact continued driving, however, the vehicle was not accelerating as needed. The contact stated that the failure recurred 7-8 times within one week. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion in the engine cylinders, and the engine, the cylinders, and the valve cover gasket needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 107,000.
The contact owns a 2018 Ford Escape. The contact stated that while her son was driving at an undisclosed speed, the vehicle began to overheat intermittently, prompting the driver to pull to the side of the roadway, where the failure persisted. The check engine warning light illuminated. The vehicle was towed to an independent mechanic, who determined that the head gasket had failed. The vehicle was not repaired. The dealer was not notified of the failure. The contact related the failure to NHTSA Campaign Number 23V380000 (Engine) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 86,000. The contact stated after the independent mechanic diagnosed the vehicle with engine failure, the vehicle was towed to Ford who confirmed it was in fact engine failure. The cost for repairs was $10,000+ prohibitive without a recall, especially since there is a $17,000 balance on the financed car only ten months earlier.
The contact owns a 2018 Ford Escape. The contact stated that while driving at various speeds, the vehicle overheated. The message "Vehicle Running Hot-?? was displayed. The vehicle was taken to the local dealer, where it was diagnosed that there was coolant intrusion in cylinder #3. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 150,000. The VIN was not available.
The contact owns a 2018 Ford Escape. The contact stated while the vehicle was being serviced at an independent mechanic, the check engine warning light illuminated. The independent mechanic diagnosed that the spark plugs needed to be replaced. The contact stated that the spark plugs were replaced; however, while driving 55-65 MPH, the engine started misfiring and the vehicle was sputtering. The check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine cylinders, and the engine needed to be replaced. The dealer related the failure to Ford Campaign Number: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 77,893.
The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds, the vehicle hesitated with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the spark plugs were replaced; however, the failure persisted. The contact had taken the vehicle to a dealer where it was discovered that coolant had leaked into cylinder #2. The dealer informed the contact that either the engine block or the engine might need to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 103,000.
- Turtle Lake, WI, USA
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The contact owns a 2018 Ford Escape. The contact stated that when starting the vehicle, it would vibrate and shake. The starter would fail to successfully start the vehicle intermittently. The vehicle was taken to the dealer who diagnosed that coolant leaking into the engine causing the engine to fail. The engine needed replacement. The failure was related to Service Bulletin NHTSA ID Number: 10210392 (Engine and Engine Cooling, Equipment) however they were 7,000 miles outside of the mileage limitation to receive the repair. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that they did not meet the requirements of the Service Bulletin. The contact was referred to the NHTSA Hotline. The approximate failure mileage was 92,000.
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that coolant was leaking into the engine, requiring an engine replacement. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 88,000.
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine light illuminated. Upon inspecting the engine compartment, the contact noticed that the coolant level was low coolant. The contact stated that the vehicle was consuming an excessive amount of coolant. The contact stated that further testing revealed a cylinder misfire code, and the vehicle was taken to an independent mechanic to be diagnosed. The independent mechanic determined that the spark plugs needed to be replaced. The vehicle was repaired, but the failure reoccurred. The contact linked the failure to Customer Satisfaction Program: 21N12 (Engine and Engine Cooling), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 87,000.
The contact owns a 2018 Ford Escape. The contact stated while driving approximately 55 MPH, the check engine warning light illuminated, and the vehicle started shaking violently. The contact stated that there was smoke inside the vehicle. The accelerator pedal failed to depress as needed and the vehicle stalled. The vehicle was towed to an independent mechanic, who referred her to the dealer. The vehicle was towed to a local dealer, where it was diagnosed that coolant was leaking into the cylinders. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 58,480.
The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, the vehicle started overheating with the check engine warning light illuminated. The contact was able to pull over on the side of the road and became aware that there was no coolant in the coolant reservoir. The contact added coolant and waited until the engine had cooled down. The contact restarted the vehicle and the vehicle started operating normally. The vehicle was taken to the dealer and the contact was informed that cylinder #2 was misfiring and there was coolant leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but offered no assistance. The failure mileage was 94,000.
The contact owns a 2018 Ford Escape. The contact stated that upon start up, the vehicle started to shake, and the contact noticed a cloud of white smoke coming from the exhaust. The check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that ignition coil and spark plugs had failed and needed to be replaced. The vehicle was repaired however, the failure recurred. The contact stated that upon start up, the vehicle started to shake, and the check engine warning light illuminated. The contact then noticed that a cloud of white smoke came from the exhaust. The vehicle was then towed to the dealer where it was diagnosed that the head gasket leaked oil and coolant had leaked into the engine cylinder and the engine needed to be replaced. The vehicle was not repaired. The contact stated that upon research, he noticed that the vehicle was included in Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall or the Customer Satisfaction Program: 21N12. The contact was advised to call the NHTSA Hotline. The failure mileage was approximately 50,000.
The contact's wife owns a 2018 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the check engine warning light started to flash then remained illuminated. Additionally, the contact stated that on occasions, he checked under the hood and noticed that on multiple occasions that the coolant level was low and refilled the coolant reservoir. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into cylinder #3, causing a misfire. The contact was informed that the engine needed to be replaced however, the contact stated that the diagnostic test was incomplete, and the vehicle remained at the dealer. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the warranty was out of the parameters. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 102,000.
The contact owns a 2018 Ford Escape. The contact stated that upon his wife starting the vehicle, the check engine warning light illuminated. After a visual inspection, the contact observed a failure with the second cylinder spark plug, which he replaced. The contact stated that the failure reoccurred and that he became aware that the coolant level was low. The vehicle was taken to the dealer, who determined there was engine damage due to coolant intrusion, resulting in a cracked engine block. The contact was informed that the engine needed to be replaced. The contact related the failure to Ford's Customer Satisfaction Program: 21N12 (Power Train). The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was 73,600.
The contact owns a 2018 Ford Escape. The contact stated that while driving at various speeds, there was white smoke coming from the exhaust. The contact stated that the vehicle had experienced rough driving, vibration, shaking with the check engine light remaining illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was notified of a misfire in cylinder #2 due to coolant intrusion. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure and informed the contact that the Extended Warranty had expired. The approximate failure mileage was 100,000.
The contact owns a 2018 Ford Escape. The contact stated while her son was driving 65 MPH, the temperature gauge began to raise quickly. Additionally, the -??High Engine Temperature - Stop Vehicle Immediately-?? message was displayed. The driver parked the vehicle on the side of the road for an hour before continuing to drive to his destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the thermostat to be replaced. The vehicle was repaired but continued to experience the failure. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 85,000.
The contact owns a 2018 Ford Escape. The contact stated that while driving the message "Service Immediately" was suddenly displayed. The vehicle was immediately driven to the local dealer who diagnosed that coolant had leaked into the engine and that the engine was severely damaged and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 124,000.
The contact owns a 2018 Ford Escape. The contact stated while driving 45 MPH and overtaking another vehicle, the contact heard an abnormal sound before the vehicle started to hesitate. The contact stated that the coolant warning light was illuminated. The contact stated that she parked on the side of the road and restarted the vehicle and drove slowly back to her residence. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the four spark plugs to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to the independent mechanic, where it was diagnosed with needing the four spark plugs, four coil boots, and the engine to be replaced. The vehicle was not repaired. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 90,000.
The contact owns a 2018 Ford Escape. The contact stated that after the vehicle was started, the vehicle idled roughly and started to shake. No warning lights were illuminated. The dealer was notified of the failure and the vehicle was towed to the dealer where it was diagnosed that coolant had leaked into the engine cylinder, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that she would be transferred to the recall department; however, the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 108,000.
The contact owns a 2018 Ford Escape. The contact stated that while driving at speeds of 35 MPH or lower, the vehicle was hesitating and jerking. The RPM-??s would erroneously be reduced. The failure also occurred while the vehicle was idling. The check engine warning light was illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that coolant was leaking into cylinder #1. The contact was informed that the engine needed to be rebuilt or replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 82,915.
The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds the vehicle would overheat and shutoff inadvertently. A message indicating that the vehicle was overheating was displayed. The check engine warning light was illuminated. The contact veered to the side of the road and opened the hood until the vehicle had cooled down. The contact then restarted the vehicle and continued driving. The vehicle was taken to the dealer, where an unknown filter was replaced; however, the failure reoccurred while driving, with the message "Powertrain Malfunction - Reduced Power" displayed. The vehicle was taken back to the dealer several times. The dealer diagnosed that the coolant pump needed to be replaced. The vehicle was not repaired. The vehicle was taken to a second dealer, Friendly Ford, Inc. (1077 State Route 5&20, Geneva, NY 14456), where it was diagnosed that coolant was leaking into the engine and that the engine needed to be replaced. The dealer informed the contact that the failure was related to an unknown recall; however, the vehicle could not be repaired under the recall due to the mileage. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 117,000.
A D V E R T I S E M E N T S
- Milwaukee, WI, USA