This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Ford Escape. The contact stated while starting the vehicle, the instrument panel registered that the engine was hot. A message to turn off the vehicle was displayed. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate, and the engine started to overheat. The contact turned off the vehicle, and the vehicle was towed to the dealer. The dealer diagnosed the vehicle and stated that coolant was leaking into the engine and that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but provided no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 66,088.
The contact owns a 2018 Ford Escape. The contact stated that while driving 50 MPH, the vehicle began to overheat. The message "Engine Fault. Service Now" was displayed. The contact pulled to the side of the road and turned off the vehicle. The contact stated upon attempting to restart the vehicle 20 minutes later, the vehicle failed to restart. The vehicle was towed to the residence. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was 89,000.
The contact owns a 2018 Ford Escape. The contact stated while starting the vehicle, the vehicle started overheating and the coolant level warning light illuminated. The contact checked the coolant level and noticed that there was no coolant in the vehicle. The contact added coolant, but the failure reoccurred. The vehicle was diagnosed by an independent mechanic and the contact was informed that coolant was leaking into cylinder #2, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 122,000.
The contact owns a 2018 Ford Escape. The contact stated that while his wife was driving at an unknown speed, a temperature warning message appeared on the instrument panel. The vehicle lost motive power and stalled. The vehicle failed to restart. The vehicle was first towed to an independent mechanic and later to a dealer to be diagnosed. The contact was informed that coolant had leaked into cylinder #2. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN regarding the engine. The vehicle was diagnosed with engine failure and remained in the possession of the dealer. The vehicle was not repaired. The failure mileage was approximately 63,500.
The contact owns a 2018 Ford Escape. The contact stated that while driving 65 MPH, the vehicle overheated. Several unknown warning lights were illuminated. The contact related the failure to Technical Service Bulletin Number: 21N12 (Coolant Intrusion). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 121,000.
- Fort Worth, TX, USA
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The contact owns a 2018 Ford Escape. The contact stated that while driving approximately 20 MPH, the vehicle stalled and lost motive power. The engine overheated message was displayed. The vehicle was towed to an independent mechanic, who made the contact aware of TSB: 10156569. The vehicle remained with the independent mechanic awaiting the diagnostic test and repair. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000.
The contact owns a 2018 Ford Escape. The contact stated that the vehicle experienced cold start issues, requiring numerous attempts while starting the vehicle. The contact stated that the vehicle idled roughly once started. The contact stated that once the vehicle reached approximately 30 MPH there would be a white smoke cloud coming from the exhaust pipe. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had leaked into the engine block and that the engine needed to be replaced. The contact researched online and related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 65,000.
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the coils needed to be replaced due to coolant intrusion into the engine. The vehicle was repaired; however, the failure reoccurred. The vehicle was then taken to a local dealer, where it was diagnosed that the engine needed to be replaced. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure and informed the contact that the warranty had expired. The approximate failure mileage was 113,000.
The contact owns a 2018 Ford Escape. The contact stated that while driving approximately 35 MPH, the vehicle overheated and stalled. The engine misfire warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the head gasket was blown, and that antifreeze was leaking into the engine. The vehicle was not repaired. The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 90,000.
The contact owns a 2018 Ford Escape. The contact stated that while his wife was driving at approximately 70 MPH, the vehicle nearly to stalled. The contact stated that the vehicle was losing motive power. The driver pulled over and the vehicle stalled. The driver was able to restart the vehicle. The contact stated that his wife noticed the "Service Engine Soon" light was illuminated. The vehicle was driven to an independent mechanic who determined that the vehicle was leaking coolant into the engine block. The contact had been advised by the mechanic that the engine failure was related to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 140,000. The VIN was not available.
The contact called on behalf of a friend who owns a 2018 Ford Escape. The contact stated while his friend was driving approximately 40 MPH, the vehicle emitted an abnormal sound. Additionally, there was significant amount of smoke coming from the exhaust pipe. The coolant temperature warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the head gasket was blown. The dealer informed the contact's friend that the vehicle could not be repaired under an unknown recall as the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 81,647.
The contact owns a 2018 Ford Escape. The contact stated that after his daughter started the vehicle and started accelerating, the vehicle was jerking. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who informed her that the oil level was low and that cylinder #4 was misfiring. The contact was referred to the dealer. The vehicle was taken to the local dealer to be diagnosed. The mechanic confirmed a misfire in cylinder #4 due to coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 43,780.
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light illuminated, and the vehicle started to hesitate while depressing the accelerator pedal. The contact took the vehicle to an independent mechanic who stated that coolant was leaking into cylinder #2. The contact was also informed that the engine needed to be rebuilt. The contact called the manufacturer who referred her to a dealer. The dealer was notified of the failure and scheduled an appointment. The vehicle was not repaired. The failure mileage was 112,000.
Took Ford Escape to dealer because of service engine alert. Was told it probally needed a tune up or a compression problem. I then got a call back to say coolant was leaking into the cylinders. And they would have to rebuild the block. Seems they would replace the engine since this is a continuing problem for the Ford Escape since 2013. Tech did state this is an on going problems and they get service alerts all the time.
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated. Additionally, there was a message that cylinder #2 had misfired. The vehicle was taken to the dealer and stated that the engine needed to be replaced due to coolant leaking into cylinder #2. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 42,000.
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the engine overheated and the vehicle went into Limp Mode. The coolant temperature and check engine warning lights illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the engine was cracked and produced code: P0302. The contact stated that the mechanic was able to reset the computer. The contact referenced TSB: 22-2229. The vehicle was then taken to the dealer where it was diagnosed that coolant had leaked into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall and to contact the NHTSA Hotline. The failure mileage was approximately 102,000.
The contact owns a 2018 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that while driving approximately 10 MPH, the vehicle overheated. The contact was able to pull off the highway and after waiting approximately an hour was able to continue driving; however, the failure persisted. The temperature gauge was elevated to the hot position. The check engine and TPMS warning lights were illuminated. The contact called an independent mechanic and was referred to the local dealer. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 110,000. VIN tool confirms parts not available.
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle emitted an abnormal winding sound. The vehicle decelerated independently, failed to accelerate and stalled without warning. The contact was unable to restart the vehicle. The contact had to push the vehicle out of the highway. The vehicle was towed to the contact's residence. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 61,294.
The contact owns a 2018 Ford Escape. The contact stated she noticed that the check engine warning light was flashing on and off. The vehicle was taken to the dealer where they stated that there was a misfire in cylinder three and the spark plugs were replaced, but the failure reoccurred. The vehicle was taken to the dealer and they replaced the coil pack but the failure occurred once again. The vehicle was then taken to the dealer, and they stated that coolant fluid was in the engine compartment. The vehicle was not repaired. The manufacturer was contacted, and they stated that there was nothing they could do and advised to contact to call the NHTSA Hotline. The failure mileage was 74,125.
The contact owns a 2018 Ford Escape. The contact stated while driving 55-60 MPH, the accelerator pedal was depressed but the vehicle delayed responding. The contact noticed white smoke coming out of the tail pipe. The check engine warning light was illuminated. The contact was able to drive to her nearby residence. The vehicle was towed to an independent mechanic where it was diagnosed that coolant was leaking into the engine cylinders. The vehicle was then towed to the dealer who provided the same diagnostic result as the independent mechanic. The dealer repaired the vehicle under Ford Customer Satisfaction Program Number: 19B37; however, the failure persisted. The vehicle was taken back to the dealer who informed her that the vehicle could not be repaired under the updated Ford Customer Satisfaction Program Number: 21N12. The manufacturer was notified and informed the contact that the vehicle could not be repaired under the updated Customer Satisfaction Program due to the mileage. The vehicle was not repaired. The failure mileage was approximately 100,000.
A D V E R T I S E M E N T S
- Oklahoma City, OK, USA