This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact's wife owns a 2018 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the check engine warning light started to flash then remained illuminated. Additionally, the contact stated that on occasions, he checked under the hood and noticed that on multiple occasions that the coolant level was low and refilled the coolant reservoir. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into cylinder #3, causing a misfire. The contact was informed that the engine needed to be replaced however, the contact stated that the diagnostic test was incomplete, and the vehicle remained at the dealer. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the warranty was out of the parameters. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 102,000.
The contact owns a 2018 Ford Escape. The contact stated that upon his wife starting the vehicle, the check engine warning light illuminated. After a visual inspection, the contact observed a failure with the second cylinder spark plug, which he replaced. The contact stated that the failure reoccurred and that he became aware that the coolant level was low. The vehicle was taken to the dealer, who determined there was engine damage due to coolant intrusion, resulting in a cracked engine block. The contact was informed that the engine needed to be replaced. The contact related the failure to Ford's Customer Satisfaction Program: 21N12 (Power Train). The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was 73,600.
The contact owns a 2018 Ford Escape. The contact stated that while driving at various speeds, there was white smoke coming from the exhaust. The contact stated that the vehicle had experienced rough driving, vibration, shaking with the check engine light remaining illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was notified of a misfire in cylinder #2 due to coolant intrusion. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure and informed the contact that the Extended Warranty had expired. The approximate failure mileage was 100,000.
The contact owns a 2018 Ford Escape. The contact stated while her son was driving 65 MPH, the temperature gauge began to raise quickly. Additionally, the -??High Engine Temperature - Stop Vehicle Immediately-?? message was displayed. The driver parked the vehicle on the side of the road for an hour before continuing to drive to his destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the thermostat to be replaced. The vehicle was repaired but continued to experience the failure. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 85,000.
The contact owns a 2018 Ford Escape. The contact stated that while driving the message "Service Immediately" was suddenly displayed. The vehicle was immediately driven to the local dealer who diagnosed that coolant had leaked into the engine and that the engine was severely damaged and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 124,000.
- Montague, MA, USA
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The contact owns a 2018 Ford Escape. The contact stated while driving 45 MPH and overtaking another vehicle, the contact heard an abnormal sound before the vehicle started to hesitate. The contact stated that the coolant warning light was illuminated. The contact stated that she parked on the side of the road and restarted the vehicle and drove slowly back to her residence. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the four spark plugs to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to the independent mechanic, where it was diagnosed with needing the four spark plugs, four coil boots, and the engine to be replaced. The vehicle was not repaired. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 90,000.
The contact owns a 2018 Ford Escape. The contact stated that after the vehicle was started, the vehicle idled roughly and started to shake. No warning lights were illuminated. The dealer was notified of the failure and the vehicle was towed to the dealer where it was diagnosed that coolant had leaked into the engine cylinder, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that she would be transferred to the recall department; however, the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 108,000.
The contact owns a 2018 Ford Escape. The contact stated that while driving at speeds of 35 MPH or lower, the vehicle was hesitating and jerking. The RPM-??s would erroneously be reduced. The failure also occurred while the vehicle was idling. The check engine warning light was illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that coolant was leaking into cylinder #1. The contact was informed that the engine needed to be rebuilt or replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 82,915.
The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds the vehicle would overheat and shutoff inadvertently. A message indicating that the vehicle was overheating was displayed. The check engine warning light was illuminated. The contact veered to the side of the road and opened the hood until the vehicle had cooled down. The contact then restarted the vehicle and continued driving. The vehicle was taken to the dealer, where an unknown filter was replaced; however, the failure reoccurred while driving, with the message "Powertrain Malfunction - Reduced Power" displayed. The vehicle was taken back to the dealer several times. The dealer diagnosed that the coolant pump needed to be replaced. The vehicle was not repaired. The vehicle was taken to a second dealer, Friendly Ford, Inc. (1077 State Route 5&20, Geneva, NY 14456), where it was diagnosed that coolant was leaking into the engine and that the engine needed to be replaced. The dealer informed the contact that the failure was related to an unknown recall; however, the vehicle could not be repaired under the recall due to the mileage. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 117,000.
The contact owns a 2018 Ford Escape. The contact stated while starting the vehicle, the instrument panel registered that the engine was hot. A message to turn off the vehicle was displayed. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate, and the engine started to overheat. The contact turned off the vehicle, and the vehicle was towed to the dealer. The dealer diagnosed the vehicle and stated that coolant was leaking into the engine and that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but provided no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 66,088.
The contact owns a 2018 Ford Escape. The contact stated that while driving 50 MPH, the vehicle began to overheat. The message "Engine Fault. Service Now" was displayed. The contact pulled to the side of the road and turned off the vehicle. The contact stated upon attempting to restart the vehicle 20 minutes later, the vehicle failed to restart. The vehicle was towed to the residence. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was 89,000.
The contact owns a 2018 Ford Escape. The contact stated while starting the vehicle, the vehicle started overheating and the coolant level warning light illuminated. The contact checked the coolant level and noticed that there was no coolant in the vehicle. The contact added coolant, but the failure reoccurred. The vehicle was diagnosed by an independent mechanic and the contact was informed that coolant was leaking into cylinder #2, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 122,000.
The contact owns a 2018 Ford Escape. The contact stated that while his wife was driving at an unknown speed, a temperature warning message appeared on the instrument panel. The vehicle lost motive power and stalled. The vehicle failed to restart. The vehicle was first towed to an independent mechanic and later to a dealer to be diagnosed. The contact was informed that coolant had leaked into cylinder #2. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN regarding the engine. The vehicle was diagnosed with engine failure and remained in the possession of the dealer. The vehicle was not repaired. The failure mileage was approximately 63,500.
The contact owns a 2018 Ford Escape. The contact stated that while driving 65 MPH, the vehicle overheated. Several unknown warning lights were illuminated. The contact related the failure to Technical Service Bulletin Number: 21N12 (Coolant Intrusion). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 121,000.
The contact owns a 2018 Ford Escape. The contact stated that while driving approximately 20 MPH, the vehicle stalled and lost motive power. The engine overheated message was displayed. The vehicle was towed to an independent mechanic, who made the contact aware of TSB: 10156569. The vehicle remained with the independent mechanic awaiting the diagnostic test and repair. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000.
The contact owns a 2018 Ford Escape. The contact stated that the vehicle experienced cold start issues, requiring numerous attempts while starting the vehicle. The contact stated that the vehicle idled roughly once started. The contact stated that once the vehicle reached approximately 30 MPH there would be a white smoke cloud coming from the exhaust pipe. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had leaked into the engine block and that the engine needed to be replaced. The contact researched online and related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 65,000.
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the coils needed to be replaced due to coolant intrusion into the engine. The vehicle was repaired; however, the failure reoccurred. The vehicle was then taken to a local dealer, where it was diagnosed that the engine needed to be replaced. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure and informed the contact that the warranty had expired. The approximate failure mileage was 113,000.
The contact owns a 2018 Ford Escape. The contact stated that while driving approximately 35 MPH, the vehicle overheated and stalled. The engine misfire warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the head gasket was blown, and that antifreeze was leaking into the engine. The vehicle was not repaired. The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 90,000.
The contact owns a 2018 Ford Escape. The contact stated that while his wife was driving at approximately 70 MPH, the vehicle nearly to stalled. The contact stated that the vehicle was losing motive power. The driver pulled over and the vehicle stalled. The driver was able to restart the vehicle. The contact stated that his wife noticed the "Service Engine Soon" light was illuminated. The vehicle was driven to an independent mechanic who determined that the vehicle was leaking coolant into the engine block. The contact had been advised by the mechanic that the engine failure was related to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 140,000. The VIN was not available.
The contact called on behalf of a friend who owns a 2018 Ford Escape. The contact stated while his friend was driving approximately 40 MPH, the vehicle emitted an abnormal sound. Additionally, there was significant amount of smoke coming from the exhaust pipe. The coolant temperature warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the head gasket was blown. The dealer informed the contact's friend that the vehicle could not be repaired under an unknown recall as the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 81,647.
A D V E R T I S E M E N T S
- Hyndman, PA, USA