This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Ford Escape. The contact stated that the temperature gauge was fluctuating between hot and normal, with an unknown warning light illuminated. The vehicle was taken to an independent mechanic where it was discovered that there was coolant intrusion into cylinder #3. The manufacturer and dealer were notified of the failure and informed the contact that there were no recalls on the VIN. The vehicle was not repaired. The failure mileage was approximately 123,000.
The contact owns a 2018 Ford Escape. The contact stated while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the engine, and that the engine short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The failure mileage was approximately 116,000.
The contact owns a 2018 Ford Escape. The contact stated that while driving at approximately 55 MPH, the check engine warning light illuminated. The vehicle was taken to a certified mechanic who diagnosed that the engine had misfired and that the spark plugs needed to be replaced. The vehicle was repaired shortly after that the misfire reoccurred. The vehicle was returned to the mechanic who then replaced the ignition coils. The contact stated that while driving approximately 35 MPH, the engine misfired again. The check engine warning light illuminated. The contact drove the vehicle the next day for approximately 10 miles at approximately 70 MPH when the vehicle sputtered and then stalled. The vehicle was towed to the mechanic who diagnosed that the engine block needed to be replaced. The vehicle had not been repaired. The vehicle was towed to the dealer who related the failure to NHTSA ID Number: 10213732 (Engine, Engine, and Engine Cooling). The vehicle had not been repaired. The manufacturer was made aware of the failure. The contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 86,800.
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was initially taken to an independent mechanic on two separate occasions where the spark plugs and ignition coils were replaced; however, the failure persisted. The contact then stated that the vehicle began to overheat as the vehicle would hesitate upon depression of the accelerator pedal. The vehicle was taken to another independent mechanic who discovered that coolant intrusion in the engine cylinder had caused a fracture in the engine block. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 63,000.
- Huntington, WV, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the engine misfired. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, and the contact was informed that coolant was intruding into the engine cylinder. The mechanic retrieved codes: P0304-00 and P0316-00. The vehicle was taken to the local dealer, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 71,000.
The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds, the vehicle started shaking violently. There was no warning light illuminated. The following day upon start the vehicle, the "high engine temperature, stop safely" message was displayed. The contact stated that thick white smoke was coming from the tailpipe. Due to the failure, the vehicle was towed to the dealer and the contact was informed that the engine had failed due to coolant intrusion into the cylinder. The contact was informed that the engine block needed to be replaced. The manufacturer was notified of the failure but informed the contact that the vehicle was not included in a Customer Satisfaction Program associated with the failure. The vehicle was not repaired. The failure mileage was 83,783.
The contact owns a 2018 Ford Escape. The contact stated that while her husband was driving 45 MPH, the engine overheated warning alert indicated that he should stop driving the vehicle. After a visual inspection of the engine compartment, he observed that the coolant level was abnormally low. After refilling the coolant reservoir, the vehicle seemed to return to normal functionality, but the failure recurred. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who determined coolant had leaked into the cylinder, causing damage to the engine. The vehicle was not repaired. After investigating the failure, the contact related it to Technical Service Bulletin 22-2322, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 90,000.
The contact's sister owns a 2018 Ford Escape. The contact stated while driving at various speeds, that the vehicle hesitated. Due to the failure, the vehicle was towed to a dealer where the mechanic discovered that coolant had intruded into cylinder #1. Upon investigation, the contact thought that the vehicle would be covered under a Customer Satisfaction Program; however, the dealer informed him that the vehicle was not included in the Customer Satisfaction Program. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 70,000.
The contact owns a 2018 Ford Escape. The contact stated that while driving 60-70 MPH, a message indicating that the vehicle was overheating and to pull over was displayed. The contact veered to the side of the road and allowed the engine to cool down. The contact continued driving, however, the vehicle was not accelerating as needed. The contact stated that the failure recurred 7-8 times within one week. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion in the engine cylinders, and the engine, the cylinders, and the valve cover gasket needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 107,000.
The contact owns a 2018 Ford Escape. The contact stated that while her son was driving at an undisclosed speed, the vehicle began to overheat intermittently, prompting the driver to pull to the side of the roadway, where the failure persisted. The check engine warning light illuminated. The vehicle was towed to an independent mechanic, who determined that the head gasket had failed. The vehicle was not repaired. The dealer was not notified of the failure. The contact related the failure to NHTSA Campaign Number 23V380000 (Engine) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 86,000. The contact stated after the independent mechanic diagnosed the vehicle with engine failure, the vehicle was towed to Ford who confirmed it was in fact engine failure. The cost for repairs was $10,000+ prohibitive without a recall, especially since there is a $17,000 balance on the financed car only ten months earlier.
The contact owns a 2018 Ford Escape. The contact stated that while driving at various speeds, the vehicle overheated. The message "Vehicle Running Hot-?? was displayed. The vehicle was taken to the local dealer, where it was diagnosed that there was coolant intrusion in cylinder #3. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 150,000. The VIN was not available.
The contact owns a 2018 Ford Escape. The contact stated while the vehicle was being serviced at an independent mechanic, the check engine warning light illuminated. The independent mechanic diagnosed that the spark plugs needed to be replaced. The contact stated that the spark plugs were replaced; however, while driving 55-65 MPH, the engine started misfiring and the vehicle was sputtering. The check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine cylinders, and the engine needed to be replaced. The dealer related the failure to Ford Campaign Number: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 77,893.
The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds, the vehicle hesitated with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the spark plugs were replaced; however, the failure persisted. The contact had taken the vehicle to a dealer where it was discovered that coolant had leaked into cylinder #2. The dealer informed the contact that either the engine block or the engine might need to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 103,000.
The contact owns a 2018 Ford Escape. The contact stated that when starting the vehicle, it would vibrate and shake. The starter would fail to successfully start the vehicle intermittently. The vehicle was taken to the dealer who diagnosed that coolant leaking into the engine causing the engine to fail. The engine needed replacement. The failure was related to Service Bulletin NHTSA ID Number: 10210392 (Engine and Engine Cooling, Equipment) however they were 7,000 miles outside of the mileage limitation to receive the repair. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that they did not meet the requirements of the Service Bulletin. The contact was referred to the NHTSA Hotline. The approximate failure mileage was 92,000.
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that coolant was leaking into the engine, requiring an engine replacement. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 88,000.
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine light illuminated. Upon inspecting the engine compartment, the contact noticed that the coolant level was low coolant. The contact stated that the vehicle was consuming an excessive amount of coolant. The contact stated that further testing revealed a cylinder misfire code, and the vehicle was taken to an independent mechanic to be diagnosed. The independent mechanic determined that the spark plugs needed to be replaced. The vehicle was repaired, but the failure reoccurred. The contact linked the failure to Customer Satisfaction Program: 21N12 (Engine and Engine Cooling), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 87,000.
The contact owns a 2018 Ford Escape. The contact stated while driving approximately 55 MPH, the check engine warning light illuminated, and the vehicle started shaking violently. The contact stated that there was smoke inside the vehicle. The accelerator pedal failed to depress as needed and the vehicle stalled. The vehicle was towed to an independent mechanic, who referred her to the dealer. The vehicle was towed to a local dealer, where it was diagnosed that coolant was leaking into the cylinders. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 58,480.
The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, the vehicle started overheating with the check engine warning light illuminated. The contact was able to pull over on the side of the road and became aware that there was no coolant in the coolant reservoir. The contact added coolant and waited until the engine had cooled down. The contact restarted the vehicle and the vehicle started operating normally. The vehicle was taken to the dealer and the contact was informed that cylinder #2 was misfiring and there was coolant leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but offered no assistance. The failure mileage was 94,000.
The contact owns a 2018 Ford Escape. The contact stated that upon start up, the vehicle started to shake, and the contact noticed a cloud of white smoke coming from the exhaust. The check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that ignition coil and spark plugs had failed and needed to be replaced. The vehicle was repaired however, the failure recurred. The contact stated that upon start up, the vehicle started to shake, and the check engine warning light illuminated. The contact then noticed that a cloud of white smoke came from the exhaust. The vehicle was then towed to the dealer where it was diagnosed that the head gasket leaked oil and coolant had leaked into the engine cylinder and the engine needed to be replaced. The vehicle was not repaired. The contact stated that upon research, he noticed that the vehicle was included in Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall or the Customer Satisfaction Program: 21N12. The contact was advised to call the NHTSA Hotline. The failure mileage was approximately 50,000.
A D V E R T I S E M E N T S
- Richmond, VA, USA