This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My engine light went on May 27,2020: We took it to the dealer May 28,2020. They had to check a pressure reading and wouldn't know the results until May 29; 2020. This car has 29,491 miles and we bought it new. On May 29 we were told we would need a new engine. They did provide a loaner and did not know how long it would take to repair. Upon pick up we drove it several blocks and the engine light came on again and we were told it was a 'sensitive' clamp and we would have to watch it.
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle hesitated without warning. The vehicle was taken to mccarthy Ford (11400 S pulaski rd, Chicago, il 60655, 773-239-7900) to be diagnosed. The contact stated that an unknown repair was performed however, the failure recurred. The manufacturer was notified of the failure. The contact was informed to have the vehicle taken to another dealer to be diagnosed and repaired. The transmission was repaired by the other dealer however, the failure recurred. The failure mileage was 7,000.
Approx May 1st my check engine light came on. I proceeded to the nearest auto store and checked the code. At that time I purchased air filters as well and went home and installed the air filters and checked all the fluids. Light went off. May 15th light comes on. I am an hour away from the dealership so I make an appt to bring my car to the local mechanic to make sure am safe to drive this at all. Before leaving my house in the mail is a letter from Ford stating my vehicle is at risk of having coolant intrude into the engine cylinder bores. I call the dealership right then 5/15 and get a appt for first thing Monday and am told the engine light is not blinking your fine to drive. That evening my high temp light/pull over light comes on. I wait an hour and get home. The next morning I try to start the car and check and see if I can drive it or will need a tow truck to get it to the dealership. High temp light comes on again. I check the engine and find in less than approx. 7 days the coolant is empty. I get the car to the Monday 8 am appt....Friday the 22nd they tell me yes this is what happened and it a known problem but it will cost you 6K to replace the short block. It is now at the dealership getting the engine replaced. I called several mechanics to try and get quotes and they said they would not touch this because they all know this is a Ford problem with this engine.
Mileage 18,895. Engine was shuddering after starting mornings and then while driving slowly in reverse and forward. Shuddering subsided after driving a short time at low speed. This occurred 2-3 times. One week later engine light went on, brought immediately to dealer. They kept the car for 3 weeks. Replaced V belt and crank pulley. Engine light concern P0302, no coolant in jug coolant on #2 nec to perform tsb 20-2100. Removed engine, tore down, built up short block put in car, fluids filled and checked, road test ok. Additionally, they did an ac repair as the ac was blowing warm. To my knowledge there is no official recall for this engine fault as I wasn't notified, nor found evidence of it on the internet, however at the dealer they said there was a recall. The vehicle was repaired under warranty and at no cost to me. I was provided a free loaner vehicle the entire time.
- Rochester, MI, USA
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I received notice from Ford that it may be possible for coolant to intrude into the cylinder bores. Their solution is "customer satisfaction program 19B37, " which prescribes the reprogramming of the powertrain control module. The letter notes that if I paid for repairs involving the engine block assembly and/or head gasket before the date of this letter (Jan. 2020) I am entitled to a refund. I have not yet had a problem. My concern is that the only way to reduce stress on the cylinder head is to reduce engine horsepower/torque. I purchased the 4 wheel drive model with towing package. Won't the reduction in power invalidate the tow rating" the dealer told me this is a "safety recall." You have no record of Ford initiating a recall. Can anyone assure me that if I authorize the software manipulation that I will still have a reasonably safe vehicle capable of towing 2000 pounds? or, has Ford decided not to replace the defective part and put the liability on me drive an unsafe vehicle and save them the expense of a recall" also, it seems to me that changing the vehicle's original specs would alter the vehicle's fuel mileage and emissions certifications.
I took the 2018 Escape to the dealership for regular oil change and coolant check and asked the dealership to find out why my engine light was on. I was 223 mile over my 60,000 warrantee. The representative said there was antifreeze in with my piston and that I needed a new engine. Come to find out from the mechanic, he had 30 other cars in front of me to with the same problem. He told me that I would need to call customer service to get it taken care of. He also told me that I need to file a class action law suit against Ford if they wouldn't help me with the 223 miles over my warrantee if they wont help me. I need the car for work and getting children to and from school. They said it would take a month to get it fixed. Ford is watching this problem but need to make good of this. Ford need to make a recall due to all the problems with this model. All the regular maintenance has been through Ford dealership.
Check engine light was on. Took recalled vehicle into company to get a new engine replaced. There was a recall for coolant leaking into the engine. After 2weeks I got the vehicle back and I kept smelling a strong burning odor smell coming through the vents. I immediately called the company to return the vehicle for inspection. As of right now, they still have my vehicle as I'm driving a rental car.
Throttle actuator stuck issue. Vehicle started shaking while in motion and stalled, the vehicle shut down and would not start. Check engine light came on.
I had noticed coolant depleting finally got recall. Dealer reprograms now engine is just revving and looses all power to powertrain in multiple situation-3 from stop, 4 while going highway speed with constant speed prior each time the engine rev's up while giving no power. Then will spontaneously resolve within about 50ft then seems fine. I have video of the car doing this while I was attempting to get on the highway. We looked at oil and there is milk looking residue. The loosing power has only happened since reprogram for recall and now the cam shaft & high pressure fuel pump are destroyed per dealer this is my issue not recall related. Again these problems have only started within a week of the recall reprogramming of the vehicle
While driving to town 16 Oct.18-check engine light came and I took the car to dealer. Code was 1136 and I was told the long block would need to be replaced. Work was done and car returned 22 Oct.18.
On December 26, 2019, another other vehicle hit this 2018 Ford Escape, spinning it into another vehicle. This Escape caught on fire and was totally destroyed. All involved vehicles (all Ford) were in motion traveling about 50 mph. This Escape was traveling North on route 122 near burnt chimney, va. The other two Ford were traveling South on this two lane road.
Engine overheat light would come on immediately upon starting the engine and would remain on. Car stalled several times but I was able to start it up again after a few minutes and it drove fine. Finally, the car completely stalled and had to be towed to a Ford dealership. The vehicle is still under warranty but it needed a new engine short block as there was a crack in the short block, causing coolant to leak into the cylinders. This vehicle had 25,000 when this occurred and had been leased (new) for less than 1 year. Dealership was backlogged with engine repairs on Ford Escapes from various model years. The dealership listed the repair the problem as "cylinder deck surface imperfection." My vehicle was in service from October 29, 2019 to Dec 16, 2019.
On March 3, 2018, we purchased a 2018 Ford Escape from duval Ford in jacksonville, fl. Soon after the purchase, we experienced issues with the car stalling and jerking when applying gas. Although the situation only occurs on occasion, it is a dangerous problem when accelerating into traffic. The main time this has happened is during long trips. With our travel schedule and family out of town, we need a reliable vehicle to safely Transport us to whatever location we chose. We called to report the issue and tried some of the trouble shooting efforts explained to us via phone. The issue persisted; therefore, on May 8, 2018 we returned the vehicle to the service department explaining details of the struggles previously mentioned. We asked them to check the fuel injector and other engine misfires. Two days later, they returned the car stating there were no issues found. This process has continued several times from April 2018 until today. Our last attempt to allow duval Ford service department to repair the issue, was on December 5, 2019. We took the car into the shop, reported in detail about the on-going issue and asked for the oil to be changed. The service department had the vehicle for 9 days, drove it 31 miles, and reported that no issues were found. During the 9-day stay, we called to ask about the status of the vehicle, only to be told that it was being worked on. On Saturday, December 14, 2019, after a 9-day stay in the service department parking lot, we went to retrieve our vehicle only to find that the oil had not been changed and no issue was resolved with the problem we reported.
The vehicle was purchased in Mar/Apr 2019 with 3000 mi. The vehicle had all regular maintenance checks prior to the 11/11/19 incident. There were no vehicle alerts regarding coolant or engine overheating prior to this incident. At 17349mi, the vehicle was parked after a 35min drive on the tollway. The vehicle had one coolant/hot engine warning after the vehicle had been parked for 2.5hrs in sub-zero weather. I turned off and then on again 5 min later. This time the engine shut itself off immediately following the key turn.the vehicle's engine "locked up" and is at the dealership awaiting repair. I have been told this repair could take 4-6 weeks because engines are on back order and generally take up to two weeks to install. The dealership also states that there was no way that this repair would have been found in previous maintenance checks.
The car began to shutter and felt as if it was losing power. The engine light did come on and I tried to get to the shoulder of the highway, but the engine light turned off and the car began to function as normal. I made an appointment the next business day with no concerns from the service rep stating it was most likely from the weather change and scheduled me in for 5 days later. I continued driving the car with no known problems or identifying lights that a problem exists. After about 5-7 hrs after dropping off I was told by the service rep that the 1.5 echo boost engine is losing coolant through the motor and the short block is to be replaced. As well as stating that this problem is on an internal watch list from Ford. I have high concerns that I continued to drive my 18-month-old car (purchased new in May 2018) with my children as well as to/from work without the engine light or any known identifier that a problem continued. My main driving everyday consist of highway driving and this problem could of caused a bad mishap not only for my family, but anyone around me on the highway.
Check engine light has repeatedly turned on. Every time, the dealer has "reset the computer" and sent me on my way. Last week, they told me the engine had to be replaced and I would be without my car for close to 30 days. They said there is a problem with coolant leaking into the pistons. The service rep at the dealer told me this was an issue on all 1.5 ecoboost engines. He also told us not to report anything and refuse any offers from Ford and just bring the car in for repair. This seems like another Ford cover up like they had with their 2014 Focus model and the faulty transmission (a vehicle I also had, and currently has a class action lawsuit). Ford has repeatedly been shady about how their vehicles perform and refuse to do anything about it until someone sues them. The fact that their service department knows exactly whats going on (they have 56 loaner cars for customers with repairs, and all 56 vehicles were already given out when I had my problem) is ridiculous, and it says alot that they still refuse to admit they designed a garbage engine.
Noticed that the car sounded rough when starting for a while. Driving around 60mph the car all of a sudden jarred/ chugged which was quite alarming. Every time I pushed the accelerator, the car chugged. It reminded me of driving a manual car when you aren't in the correct gear. At first, I thought that it might be a transmission issue. It was not.. the car has been at the dealer for about 6 weeks. They told us that coolant is getting into the engine. Not sure if the recall is going to happen, but it sounds as if there is a significant number of people with the same issue.
After several months of engine backfires, rough starts and idling and check engine lights they are finally replacing my engine due to issues with coolant getting into the engine. The last incident happened when the car was moving and could have been serious situation. When it was taken to the dealership they would not allow me to drive it further.
My Ford Escape 2018 with 10,000 miles, I was driving and all of a sudden the car starting vibrating and I had to drive 15 miles per hour to the dealership. The service department put it on the computer and determined the piston had caused the engine to be blown. This was the first of September and I have not received a date for the repair being done. The parts department says they keep emailing Ford and are not receiving any date on parts being sent. The car is covered by warranty and Ford is paying for rental but I would like to know status on repair and if it will happen again. If so what can I do to getting a new car?
A D V E R T I S E M E N T S
- Northville, MI, USA