This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Ford Escape. The contact stated that on two occasions while driving at various speeds, the vehicle lost motive power and stalled. The vehicle failed to restart after the first failure. The contact stated that on the second occasion, the vehicle was restarted, but the vehicle began shaking violently. The vehicle was towed to an independent mechanic where it was diagnosed that the coolant temperature sensor and short block needed to be replaced. The coolant temperature sensor was replaced. The manufacturer was notified of the failure. The failure mileage was unknown.
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 67,340.
Car was running rough immediately upon cranking with intermittent check engine light, roughness would clear up soon after starting to drive. Started needing to add coolant pretty frequently, maybe once a week. Kept driving that way for about a month. Independent service center (Mooneyhan's, West Columbia, SC) diagnosed "coolant intrusion, " needs new engine or re-build. Engine has approximately 70,000 miles on it.
Coolant intrusion into cylinder 2 caused by a design defect. Ford's fix is to replace the engine with a redesigned block. The vehicle is out of warranty but I believe this should be covered as it was a design defect and there are pending class action lawsuits.
My 2018 Ford Escape started running super rough one morning as I was heading into work. There were no lights and the system check said all systems running normal. However when I checked all the fluids and looked at everything it all looked fine. When I restarted the car I could see the engine shaking. As I was headed down the street to have a mechanic look at it the check engine light started flashing and the car lost power. Long story short the car was towed to the dealership and they told me I need a new engine and quoted $11,724, they said there was a coolant leak into the engine. I bought this car brand new and it only has 52,491 miles on it. After some extensive research I have found that this is a issue that is well known with all Escape models between the 2013 and 2019 years. However Ford is not doing anything to fix it and basically is just shrugging it off.
- Caldwell, ID, USA
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I took my wife car to Ford in Yuba City for a engine light for P1450 Unable to bleed up fuel tank vacuum. I had the dealership pick up my car and take to the dealership to replace the purge valve. The quoted me 1 hr and changed me two. On the paperwork they said there was an engine misfire which nobody said anything to me and I didn't ever had that error on this car. They drove my car to my house like this. I looked at paperwork and was surprised so I checked the car out and got a code po302 for cylinder 2 misfire. I popped the hood and saw that the cable was put in there lazy and there was a gap i the air tube to the air filter. I talked to the dealership and brought it in and they told me I have coolant in my motor and will need a short block replacement. I had no issue before the purge valve and with the on going issues with the coolant in motor issues with this type of engine. I feel ford should take car of it. I bought this car with 36 miles on it and it currently is at 96k or so. I know there was a free replacement for 7 year or 84 years of warranty. Is there anything Fork can do since I really don't want to go the legal route but will if I have
2018 Ford escape titanium. I have kept current on all the maintenance on this car. All of a sudden I get a check engine light also it shook and weakened. I drove straight home and left it parked untouched. I called Ford they came and picked it up because I was too scared to drive it. I haven't even had this car for a year and the dealership called to tell me the engine is gone due to coolant leaking inshaft etc.. a list of problems I don't understand. About $9000. In repair cost. My warranty doesn't want to cover. I need help. I do not know where to turn Ford is well aware of these issues and failed to tell us consumers. This is a complete scam on there part and they need to be held accountable. I am still paying for that car always take care of it which they charge alot for simple maintenance. Please help and let me know what to do. I can not pay $ 9000 for repairs. I'll never feel safe again in that car. Also the blind spot and collision sensors keep going off when nothing is around. I took it in twice and they have not fixed it but I was charged for the repair.
I noticed a 'ticking' noise for about a minute when starting the engine after it'd been sitting overnight. In the first minute there'd also be some revving, about 100rpm, before the engine finally settled into normal idle. Other times, when starting the engine it would 'shudder' and I'd have to turn the car off, wait about 10 seconds, and start the engine again. A few weeks later the check engine light came on and I took it to the dealership. I had recorded the noise at startup and played it for the employees. They kept the car overnight to test it in the morning. In the morning, I was notified I'd need a new engine as 'coolant was getting into a cylinder' and it was a "block/head flaw". My antifreeze was empty. I was told this is a manufacturer defect and the dealership has been seeing this issue about once a week. I was told this is a "Ford issue and not anything" I, as an owner/operator, would have done to cause it. I was told "this is not a repair, it is a replace" and could eventually cause engine overheating and engine failure. My vehicle is only 6 years old with 52,000 miles at the time this issue arose.
There was a coolant leak into cylinder #2. The recommendation is to replace the engine block. The repair estimate is $9321.55. In June 09, 2022, Ford issued consumer satisfaction program 21N12 related to this exact situation. There is a known defect in the 1.5L Ford Eco-boost engine that Ford should take responsibility for. They replaced some engines but the program ended in November of 2022. My vehicle was not acquired until 2023 and did not fail until 2024.
My engine started to slow down while driving down even though gas pedal was to the floor on the road at peak hour of traffic at 4pm and was barely moving then my high temperature alert came on my dash board and told me to pull over as soon as possible. Once I pulled over saw that coolant was leaking from my emergency spot on tank. Had to have car towed home and then to deal ship to heritage valley ford in Brooklyn ct. I could have been rear end from the back when the engine started to act up which could have cause a accident and I had my kids in the car with me. The dealership confirmed that their was a recall but not a safety recall on it so did not have to fix issue sense not a safety recall. Ford new about the issue of coolant leaking into engine in June of 2022 and told me they did not need to inform me of this issue and could blow engine but not their problem sense not a safety issue. The recall under their CSP program is 21N12 and Heritage Valley Auto Group confirmed this was the issue with my engine and told me I need a new engine. Yes about two weeks prior my check engine light came on with codes for misfiring in my engine and replaced spark plugs and coil packs and then found out this was a know issue with ford under their CSP program.
The vehicle started having problems with ignitions, shaking/vibration at start. The check engine light came on and indicated a need to change spark plugs. The engine fault service now light also came on at this time. Had the spark plugs and Ignition coil replaced. The next day the engine fault service light came back on but went back off. I was informed that the code just needed to be cleared by Ford. The next morning while driving the engine fault light came back on in addition to an overheat alarm. The engine started failing while driving, was unable to get the vehicle to drive forward, multiple error for the start/stop ignition while trying to get the vehicle off the main road and to home. Luckily, I had just left home so was close. I was able to get the car back to home. Towed the vehicle to Ford dealer service center to be told that there was engine coolant in the engine and it would need to be replaced for 9000 to 12000 dollars. Had the vehicle towed home and did some research to find that this is a known issue for the Ford engine and a previous program was implemented for the engine repair. Ford states that program is not applicable for my vehicle now even though it has been a known issue with this model Ford Engine. Had I not been close to home this could have caused increased safety problems due to the engine failures while driving.
Just like everybody else, coolant intrusion into engine block which required replacement of engine. 2018 Ford Escape 2.0L motor. Ford is fully aware there is a problem but hasn't issued a recall on the 2.0 motor. NHTSA needs to do an investigation once and for all! You've got over 400 complaints on here regarding the motor!! I will never buy a Ford again.....
My Ford Escape 1.5L EcoBoost Engine overheated. A Ford service mechanic confirmed the Escape has a defect that causes coolant to leak into the engine-??s cylinders, which can cause corrosion, oil dilution and contamination, and engine failure; and these defects create a safety risk, because the lack of coolant created by the leaks causes overheating. The ford service mechanic confirmed my cylinder head was cracked and will lead to total engine failure, and/or engine fires.
The contact owns a 2018 Ford Escape. The contact stated while driving 35 MPH, the vehicle started losing motive power, while depressing the accelerator pedal. The contact stated that an unknown temperature message appeared on the instrument panel. The contact also stated that the temperature gauge had indicated that the engine was hot. The vehicle was taken to an independent mechanic where the mechanic later discovered that coolant had intruded into one of the cylinders. A local dealer was notified of the failure and the contact was informed that there were no recalls on the engine. The manufacturer was not notified of the failure. The vehicle was not repaired and remained in possession of the mechanic. The failure mileage was approximately 70,500.
The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, the vehicle began to lose power and the vehicle entered LIMP Mode. Several unknown warning lights were illuminated. The contact drove the vehicle to an independent mechanic where it was discovered that there was a misfire in cylinder #3, and the coolant level was low. The mechanic added coolant and replaced all four spark plugs. The contact stated that several days after the repair, the failure recurred, and the check engine warning light and the engine overheating message was displayed. Due to the failure, the vehicle was towed to a dealer where it was diagnosed with engine failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was approximately 123,000.
Coolant intrusion into cylinder 2, caused engine to go out. Issue was confirmed by dealer and stated this is a very common thing they see. This is part of a customer satisfaction campaign when in reality it should have been a recall. The car has only been inspected by the dealership, problem appeared suddenly
December 2023 my 2018 ford escape 1.5L ecoboost had low coolant levels. We put more in every other day. The check engine light came on and a warning saying engine failure repair now. Took it to an independent garage where I was told it needed a new short block due to coolant intrusion. I called ford and was told to take to ford dealership to be diagnosed. I was told the same thing there. I-??m 180 miles over the 84,000 that they extended it too so I have to pay. I applied for financial assistance and fords paying some of my bill. It-??s been 5 months and I-??m getting the run around from them and won-??t have my car until at least mid may. I-??m also being denied a loaner. I was on my way home from work and my car alerted me it was over heating and to turn it off. Then my car threw itself in -??limp mode-?? causing me to go from 55 to 15 within a matter of seconds almost causing an accident if people behind me didn-??t swerve around me. With so many complaints how is this not a recall? It poses a great risk for the driver of the vehicle along with other potential drivers on the road.
A D V E R T I S E M E N T S
- Sebewaing, MI, USA