This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the gear shifter seized before the vehicle lost motive power. The vehicle was towed to three different independent mechanics who were unable to diagnose the failure due to the vehicle being unable to start. The vehicle was then towed to the contact's residence, where it remained unrepaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 89,000. The VIN was unavailable.
6 Speed Powershift transmission burnt up without giving any codes or warning lights. Vehicle had started making a low whine noise at 10,000 miles which Dealership technicians claimed not to hear. At 50,000 miles took vehicle into Dealership because noise became very loud and popping noise from front end, report was transmission had failed and burnt up. Dealership did a rebuild on transmission had vehicle almost 3 months, pick up vehicle still transmission whine, returned to Dealership they claimed air in transmission lines was flushed, transmission still had whine. Reman transmission ordered, installed and still has noise from transmission and no warning lights, still shift issues, jerking, pulling, etc.
The contact owns a 2018 Ford Escape. The contact received an email from Carfax regarding NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The manufacturer stated that parts would be available in the fourth quarter of 2022. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Ford Escape. The contact stated while attempting to shift into gear, the vehicle failed to respond. There were no warning lights illuminated. The contact was finally able to shift the vehicle into gear and drove the vehicle to the residence. The contact stated that the vehicle was jerking while driving. The contact drove the vehicle to the dealer who diagnosed the vehicle with a hard gear shift while performing the road test. Additionally, there was a whining sound coming from the engine, and the transmission was overheating. The contact stated two months prior the same dealer had performed a transmission fluid flush. The contact related to the failure NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 101,000.
Ford not responding in a timely manner to repair safety issue concerning 2018 Ford Escape. June 10,2022 recall no repair until October-December 2022. I must park car for 4-6 months due to safety concern. I now have no transportation to and from work.
- Fort Worth , TX, USA
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Vehicle shakes on acceleration after a complete stop. Not only does it shake, but it is very slow to accelerate, and has put me in a bind during 5 o'clock traffic. The dealership currently has my car as it is still under warranty. The issue started a few weeks ago, and hasn't gone away.
Have taken my 2018 Escape S several times to Dealership where purchased for whirling winning noise from front end of vehicle and mechanic claimed could not hear noise now have clicking sound happening and expressing loose cv axel.. Headlights have started to peel Dealership shop staff claimed could not see damage or p R peeling. And front drivers seat lower upper back makes a popping sound and gives with any pressure to area. Dealership claims can not feel or hear.
The contact owns a 2018 Ford Escape. The contact stated that while driving at 15 MPH, the vehicle jerked and revved loudly, then lost motive power. The vehicle was towed to the dealer. The dealer diagnosed that the transmission fluid pump was faulty, causing the transmission failure. The transmission fluid pump needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made are of the failure and referred the contact to file a complaint with NHTSA. The failure mileage was 114,000.
2018 Ford Escape. Consumer writes regarding issue with transmission. The consumer stated the vehicle was taken to a dealer (massey Ford) who advised the vehicle coded P2701 and would need to replace the transmission. The consumer received a second opinion (kent parsons Ford) stating the spark plugs needed to be replaced. The spark was replaced. The consumer was informed the next day the transmission went out. The consumer traded the vehicle into massey Ford. Kent parsons Ford was reluctant to release the vehicle as the bill was not paid for the spark plug repair. The manufacturer was notified but, did not offer any assistance.
Transmission is going bad. The transmission started making noise and stuttering. It was stationary when it was first noticed. As soon as I turned the car on and switched gears the transmission started with a whirring noise. Took it to a garage and they told me it is the transmission pump. Which is a known issue with these vehicles.
My 2018 Ford Escape lost the transmission on 24/27 albemarle road. I was taking my son for doctors checkup. I was lucky there was so much traffic on my way. Someone could have hit our vehicle from the rear. I managed to pull off to the road. This would have costed our life's has someone hit us from the ream.
Driving with my daughter when my 2018 Ford Escape shook hard and transmission or warning light popped on. We swerved to the side of the road. I pushed it a block back to my house. I notified Ford and they towed it to walt sweeney on glenway in cincinnati. Walt sweeney didn't want to give me a loaner car because their policy is to look at the vehicle before loaning one of theirs out. I went to enterprise rental where I would have to pay over 400. For a car for two days. I don't even have a ticket on record. I called Ford and told them I bought the car new and have been the only owner. It has 47000 miles on it. There is no way the transmission went bad because if me. It is a closed unit. Ford said there was no way they could pay enterprise for a rental. The only would pay me back. I couldn't afford the rental car then and can't now. This policy is for the poorer person who can't afford a rental, so Ford doesn't have to pay them back. I'm disgusted by Ford taking advantage of people who need the most help. I called Ford over and over and no matter who I talked to I was told too bad. I walked the half mile to sweeney and broke down crying. They were kind enough to do the right and legal thing when Ford refused the bottom line is that Ford sold a faulty new vehicle, it broke down and they refused to get me a rental car unless I had over 400. To rent the car. This doesn't include if it was more then 2 days. Sweeney, notified me that my car needs a total transmission overhaul and a torque converter replaced. So now they are offering a rental after I could have lost my job, but yet again it is 300 down and I have to wait for a part back. There are reports all over the internet about faulty transmissions in this year Ford.I came afford a month of rental payments, let alone a week
Took vehicle in following a recall notice for controller module. Two months later the check engine light came on. Took vehicle back and it resulted in a coolant leak into the cylinder. The block was warped and needed to be replaced, as well as a new flywheel and head gasket. Six months later, the vehicle shifted hard and then stopped being able to move. This resulted in a second flywheel being installed along with a new transmission pump, seals, and torque converter. Still does not run correctly and the automatic shut off does not work. Vehicle has had a single owner and less than 35,000 miles on it. Belief is that these problems are a result of a poorly designed engine and the original recall.
Dec.20,2020, my car park in my drive way, start up and the engine running very rough and display has a code flashing ( engine ). tech info me that number 4 plug misfire, add coolant, reset code PO316 and PO304. Tech said that there is a tsb20-2100 ?
While in motiion (taking off and during drive) the car 'cuts back' and doesn't pick up speed causing driver of vehicle to completely press the gas pedal to increase speed(only somewhat gradually after another cutback). This happens while traveling on highways and on city streets or country roads. In addition, when putting car in reverse (to park or pull out of parking space) the car either turns off or doesn't move back when pressing the gas pedal.
The contact owns a 2018 Ford Escape. The contact stated that after parking the vehicle on an incline or a decline, transmission fluid leaked from the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the transaxle was defective. The transaxle was replaced however, the failure persisted. The local dealer dch Ford of thousand oaks located at 3810 thousand oaks blvd, westlake village, ca 91362 and the manufacturer were notified of the failure. The failure mileage was 50,000.
2018 Ford Escape purchased new from dealership in February of 2018, on a straight away felt like the engine pulling itself back then flashed auto start/stop put in P and restart. Lost all engine power on a busy highway. Coasted to a parking lot. Engine would not stop. No codes were showing. No check engine lights. Has had oil changed every 5K to 5500 miles. All maintenance per manual completed when due. Engine needing replaced at 81K miles.
Recurrent problems with coolant leaking. Engine replaced once, now leaking again. Recurrent problems with the spark plugs. Check engine light is on, car shakes when driving, unable to drive with air-conditioning
A D V E R T I S E M E N T S
- Gary, IN, USA